USA - L2 Support Specialist
The Client
A truly innovative and market leading company who are present on a global scale. Based in the UK and US; the company has a large portfolio of bleeding edge technology that it provides to many Global organizations.
The Role
As a L2 Support Specialist you will provide a high level of expertise and an exceptional quality of service to the company's partners and external and internal customers.
The company work on an Open Source platform and therefore the L2 Support Specialist are critical for revenue generation, they are looking for technically strong Java people. Web Application support, Application Server support and throughout the stack to support, develop and roadmap functionalities for customers.
You would also need to take ownership and control the development and maintenance of relationships with Customers and Partners and help to improve the support service offered. The role will see you interact directly with customers to resolve technical issues, help partners and customers find the information they need or the people they need to speak to and escalate where appropriate.
This role will
The Candidate
You will have a passion for customers and a strong interest and desire to handle a variety of technical issues from the very basic through the ambiguous to complex, have exceptional communication skills and the ability to work independently, learn quickly and be proactive. Proven problem-solving ability in both business and technical environments.
Essential skills
* Experience of installing, configuring, maintaining and troubleshooting any issue on either Windows Server, Linux or UNIX operating systems, with a good basic understanding of the others.
* Ability to trace and debug Web applications
* Understanding of Java, Javascript, XML, Web services, FreeMarker, PHP, CIFS, FTP, WebDAV
Desirable skills
* Understanding of Enterprise Content Management
In Return
You would receive a competitive salary of up to $130K. This will be a challenging and rewarding role with the ability to make a real impact on the business. You will gain exceptional experience and prestige to add to your portfolio.
If you feel that you have the skills and experience for this role, please e-mail.
Key Words -
Java, Javascript, XML, Web services, FreeMarker, PHP, CIFS, FTP, WebDAV, either Windows, Linux, UNIX, Spring
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