Customer Service Rep 1 & 2 Yr - Ameren - Decatur, IL

The following position is currently available with Ameren Illinois Customer Service and Metering Operations department. Customer Service Rep 1 & 2 Yr About Ameren Illinois Ameren Illinois delivers energy to 1.2 million electric and 812,000 natural gas customers in Illinois, and our mission is to meet their energy needs in a safe, reliable, efficient and environmentally responsible manner. Our service area covers more than 1,200 communities and 43,700 square miles. For more information, visit AmerenIllinois.com or find us on Twitter @AmerenIllinois. For more on the ActOnEnergy program, visit actonenergy.com . About the Position This position will be located in Decatur, IL . Candidates, who under direct but not constant supervision will perform customer service work in a telephone contact center environment. The Customer Service Rep 1 & 2 Year must be able to do the following: Use good business judgment when handling non-standard situations as defined in training materials. Participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures. Influence others with positive attitude with a focus on teamwork and cooperation. Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc. Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc. Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action. Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc. Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc. Respond promptly to emergency situations and document pertinent information. Actively contribute to team and contact center assignments including various overtime assignments. Qualifications A High School diploma or equivalent is required; a Bachelor’s or Associate’s is degree preferred. Excellent math and computer skills are required. Having customer service experience in banking, telephone, collections, insurance or other related areas preferred. Previous call center experience is a plus. As a condition of acceptance on this job, candidates who are otherwise qualified will be required to take and be recommended on medical testing/drug screening and the Edison Electric Institute Customer Service Representative (CSR) aptitude tests. The Contact Center operates 24/7/365 with a wide range of work shifts. This position includes performance DOT-covered safety sensitive functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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Ameren provides the power that makes much of the American Midwest run. The holding company distributes electricity to 2.4 million customers…

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