JOB DESCRIPTION:
Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
1. Greets patients and visitors in a prompt, courteous, and helpful manner.
2. Checks in patients, verifies and updates necessary information in the medical record.
3. Enters patient information into the medical billing system.
4. Assists patients with ambulatory difficulties.
5. Maintains appointment book and follow office scheduling policies.
6. Answers telephone, screens calls, takes messages, and provides information.
7. Files charts, coordinates lab work, reviews encounter forms, physician’s report, etc.
8. Type correspondence as directed. Sorts and delivers mail, medical records, and other correspondence.
9. Screens visitors and respond to routine requests for information.
10. Maintains work area and lobby in neat and orderly manner.
11. Attends meetings as required.
12. Performs related work as required.
13. Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.
EDUCATION REQUIRED AND/OR PREFERRED: (list required and preferred separately)
Ability to read, write and understand written and oral instructions.
EXPERIENCE REQUIRED OR PREFERRED: (list required and preferred separately)
6 months related experience preferred.
SKILLS, KNOWLEDGE, AND ABILITIES:
Demonstrated skills in organization, verbal and written communications, customer service, math, analysis, reading, following instruction, basic computer usage.
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