Responsibilities of Position
This position performs a variety of law enforcement and customer support at the Front Desk of the Police Department. Responsibilities include, but are not limited to: handle customer phone and in-person requests for services and information, monitor building security, and perform data entry/retrieval.
Required Qualifications
• Experience receiving and responding to citizen requests for service by telephone and in-person with tact and courtesy.
• Ability to triage responses to multiple duties and incoming requests in high stress and emergency situations.
• Experience performing data entry at 6,000 net keystrokes per hour with 90% or higher accuracy rate.
• Knowledge of Microsoft Office 2007: Word, Excel and Access.
• High school diploma, GED, or equivalent training and experience.
• Work experience demonstrating the ability to analyze and integrate complex information.
• Experience working with highly confidential information.
• Ability to obtain LEADS operator certification with six months of hire.
• Ability to work shift assignments, overtime and holidays.
Preferred Qualifications
• Experience providing support in a law enforcement setting.
Drug screening and criminal background check will be required. The starting salary is $19.6584 per hour, plus an excellent fringe benefits package. This position is in the AFSCME union and requires payment of monthly dues or fees by the employee. Applications must be submitted online no later than Sunday, November 15, 2015.
Other Information:
The City of Champaign is an Equal Opportunity Employer. Women, minorities and individuals with disabilities are encouraged to apply.
The following locations offer free Internet access and assistance: Champaign Public Library, the Illinois WorkNet Center and the City of Champaign City Building.
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Our mission is to provide responsive, caring, cost-effective service in partnership with our community.
These values guide our work:
Personal Integrity
We act in the best interests of the City
We behave in an ethical and legal manner
We are open and honest
We follow through on commitments
We are loyal to the City
Responsibility
We anticipate issues, problems, and opportunities
We take initiative
We act to prevent and solve problems
We take responsibility for the outcome of our actions and decisions
We hold ourselves and others accountable
Respect
We treat others in a fair, courteous, and equitable manner
We actively listen and seek understanding
We provide a direct response
We embrace ethnic and cultural diversity in the community and our workplace
We are positive and cooperative
We are willing to apologize
Teamwork
We know and respect our roles and responsibilities
We ask who needs to be involved and we involve others appropriately
We define and agree upon the goals
We collaborate to achieve organizational goals
We help others accomplish their goals
We share authority, responsibility, and credit
Results
We take pride in our work
We complete assignments and projects on time and within budget
We evaluate outcomes and seek feedback on our performance
We learn from our mistakes
We innovate
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