Monday – Friday, 20 hours per week
Under general supervision, provides moderately complex, specialized clerical support to a specific functional area or a first level manager. Knowledge of the department, telephone etiquette and good computer skills are critical to this position. Duties include a variety of clerical tasks and/or responsible public contact work. Work is reviewed through conferences, observation of work in progress, and written reports for results obtained and adherence to established policies and procedures.
No person can be employed who has a relative already employed by the City of Kenosha in a position covered by the Civil Service Ordinance or who has a relative in any elected office/position in City of Kenosha government, as defined in Section V of the Civil Service Ordinance. “Relative” includes any member of the immediate household; or anyone whose relationship by blood or marriage is as close or closer than first-cousin, including “step” relationships; or any grandparent or grandchild.
Example of Duties & Responsibilities:
- Answers telephone and receives inquiries and/or complaints, providing information based on general knowledge of departmental programs and activities, or referring callers to appropriate personnel as necessary; routes messages for Department personnel, as necessary.
- Utilizes computerized data entry equipment and various word processing, spreadsheet and/or file maintenance programs. Performs data entry and maintenance in SVRS (Statewide Voter Registration System). Assists with the preparation for and operation of elections including absentee ballots, form preparation, assignment and training of election workers and deputy registrars, operation of poll sites and post-election statistical reporting. Duties also include support to other tasks in which the department is responsible for: tax collection, licenses, departmental receipts, Board of Review, Common Council, Finance Committee, and mail.
- Types and creates correspondence, instructions and other materials from typed or handwritten copy, which requires use of a variety of standardized formats for preparing correspondence, reports, schedules, records, minutes, etc.; assumes responsibility for correctness of spelling, punctuation, grammar and format.
- Maintains filing system of correspondence, forms, reports and/or records; maintains spreadsheets or other tracking documents.
- Operates automated office equipment including photocopier, computer, printer,calculator, facsimile, etc. Opens, sorts and distributes mail.
Other Duties & Responsibilities: (illustrative only)
- May be required to take minutes/notes at committee meetings.
- Performs other duties as assigned.
NOTE: The duties listed above are intended as illustrations of the various types of work performed by persons in positions covered by this classification specification. This list is not all inclusive. The omission of a particular job duty does not mean that the duty is not one of the essential functions of the position. Management reserves the right to assign employees in this classification to duties not listed above, if the duties are fairly within the scope of responsibilities applicable to the level of work performed by employees in positions covered by this classification specification. This classification specification does not create an employment contract between the City and the employee and is subject to change by the City as the needs of the City and the department change over time.
Requirements:
Training and Experience:
- High school diploma or GED.
- Supplemented by a minimum of one (1) year of general clerical experience including cashiering, computer operations and public or customer service; or an equivalent combination of training and experience.
- Must have computer and data entry skills and proficiency with a varied range of computer application programs.
- Must be able to type at a rate consistent with departmental needs.
Required Knowledge, Skills and Abilities:
- Knowledge of state, municipal and departmental rules, regulations, practices and procedures.
- Knowledge of business English and arithmetic.
- Knowledge of modern office terminology, methods, practices and procedures.
- Ability to understand and follow oral and written instructions.
- Ability to establish and maintain effective working relationships with fellow employees, election workers, superiors, suppliers and the general public.
- Ability to make arithmetic calculations with speed and accuracy.
- Ability to learn pertinent codes, laws, ordinances, statutes, rules, regulations, policies and procedures.
- Ability to communicate information tactfully and impartially.
- Ability to handle reasonably necessary stress.
- Must have computer and data entry skills and proficiency with a varied range of computer application programs.
- Must be able to type at a rate consistent with departmental needs.
Knowledge, Skills and Abilities:
- Knowledge of business English and arithmetic.
- Knowledge of departmental and municipal rules, regulations, policies and procedures.
- Knowledge of modern office terminology, methods, practices and procedures.
- Skill in the operation of modern office equipment.
- Ability to understand and follow complex oral and written instructions.
- Ability to establish and maintain effective working relationships with fellow employees, superiors and the general public.
- Ability to make accurate arithmetic calculations with speed and accuracy.
- Ability to interpret and apply established policies and procedures.
- Ability to communicate information tactfully and impartially.
- Ability to maintain complex records and prepare reports.
- Ability to develop, install and communicate clerical procedures from general instructions.
- Ability to handle reasonably necessary stress.
Physical Requirements:
- Duties may involve some physical effort, i.e., some standing and walking, or frequent light lifting (5 – 10 pounds); or minimal dexterity in the use of fingers, limbs, or body in the operation of election or office equipment.
- Duties may involve extended periods of time at a keyboard.
Environmental Requirements:
- Duties are regularly performed without exposure to adverse environmental conditions.
Sensory Requirements:
- This position requires sound perception and discrimination.
- This position requires visual perception and discrimination.
- This position requires oral communications ability.
Additional Requirements:
- Must have a valid driver’s license and a good driving record.
- May be required to provide a personal vehicle for use on the job.
Method of Selection:
Applicant’s education, training and experience will be analyzed. Written, oral and/or proficiency exams may be required to establish eligibility. Applicants for this position who, if selected would be considered a lateral or downgrade clerical transfer, need not take this written exam. Appointment to the position will be in accordance with City policy and the Civil Service Rules and Regulations. The City reserves the right to further evaluate only those applicants who best meet the need of the City.
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