MINACS
Customer Care Call Center Representative
What’s in it for you?
Full Time Hours
Medical, Dental, Vision Offered
Tuition Reimbursement
Paid Time Off (Vacation)
Great Team Environment
Excellent Training
Discounts including employee purchase program
Quarterly Incentives
Fast career growth opportunities (within 6 months)
DESCRIPTION OF ROLE
This is a Customer Care Call Center Representative position handling inbound phone calls from customers of a large Automotive Industry focused client. Duties and responsibilities involve advanced customer issue resolution, system and technical troubleshooting, and total customer experience responsibility and ownership. This position is based in Warren, MI.
Apply directly at ‘Customer Service 2015 Opportunities’ on www.minacs.com. The direct link is:
http://careers.minacs.com/JobDescription.asp?SuperCategoryCode=14050&JobNumber=746134&lang=en
Full time paid training is provided.
Specific Requirements:
Customer Care Representatives will receive inbound calls from the general public in connection with services offered by our OEM Automotive client. Resolution services vary depending on the issue being addressed.
- Minimum 3 years of Customer Service experience
- Ability to work a flexible schedule (Mornings, Afternoons, Evenings, And Saturdays)
- At least 18+ years of age with a HS diploma/GED
- Call center experience is preferred
- Previous background in Communication is preferred.
- Must be able to work in a face paced/structured environment/ think on your feet.
- First-rate computer skills and ability to multi-task through Microsoft shortcuts.
- Experience in working in a team environment
- Exhibit ability to pay close attention to detail and to use and react to visual clues.
Responsibilities: (Changes per job)
- Meeting designated goals for AHT (Average Handling Time) per call in a high volume call center
- Handling multiple types of calls from customers, businesses, dealers, etc.
- Utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service
- Documenting, escalating, and resolving complaints or issues properly and in a timely manner.
- Ability to function well in a high call volume environment.
- Problem resolution and total ownership of customer concern(s)
- Less scripted inbound calls consisting of ‘curve ball’ situations needing the right mix of confidence and empathy to resolve
Essential Qualifications : (Changes per job)
- Communicates in a clear and effective manner, both verbally and in writing
- Ability to listen closely and stay focused on speaker/caller
- Display keyboarding/typing and computer skills
- Able to demonstrate empathy and understanding
- Ability to multi-task by reading, typing and maneuvering through applications while still engaging customer in conversation
- Self-managed and disciplined
- Ability to adapt to change and perform in a diverse working environment
- Display a strong work ethic and reliability
- Willingness to go above and beyond
- Possess enthusiasm, empathy, confidence and willingness to assist in presentation and speaking voice
- Responsive to supervision and direction
- Demonstrates dedication to role and desire to grow within the organization
- Takes personal initiative for professional development and career advancement
- Present flexibility in a changing work environment
- Successful at balancing work demands with personal priorities
- Willingness to contribute to the team and be able to assist in other areas as needed
- Able to conform to rules, policies and procedures
Job Type: Full-time
Salary: $11.70 /hour
Required experience:
- Customer Service: 3 years
Required education:
- High school or equivalent
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