Radio Dispatcher VII - West Lafayette - Police Department - Purdue University - West Lafayette, IN

Serve as dispatcher for the Police, Fire and other University departments. Receive, monitor, prioritize and dispatch information from a variety of sources. Receive and screen incoming departmental telephone calls including 911. Operate Computer Aided Dispatch system and keep information in the system current and accurate. Serve as backup dispatcher for Tippecanoe County Fire and Ambulance service. Must be certified to operate and retrieve confidential information from the Indiana Data and Communications System (IDACS) and the National Crime Information Center (NCIC) computer terminal. Must obtain certification and re-certify as needed for Emergency Medical Dispatch (EMD). Maintain and update operating manuals and computer databases used in the daily operation of the Telecommunications Center. Serve as general contact for the police Department. Screen visitors and provide general information. Overtime is necessary.

Required:
High School Diploma/GED.
Two years of strong computer or general office experience.
Must have a good working knowledge and high level of proficiency with Windows based operations such as MS Word, Excel, and Outlook.
Ability to type with a high level of accuracy.
Able to work in a fast paced environment and ability to perform multiple tasks in a proficient manner.
Must have a demonstrated consistent use of good judgment.
The ability to handle highly confidential information, use discretion at all times and work effectively under stressful situations.
Must have strong oral and written communication skills.
Excellent listening and comprehension skills are required.
Must be able to be assertive when needed; act in a professional manner with the ability to exercise tact and diplomacy as needed to provide support to a diverse work group and customer base.
Cognitive map reading ability, and ability to perform multiple tasks in a proficient manner.
Must be able to obtain and hold certifications in Indiana Data and Communications System (IDACS), the National Crime Information Center (NCIC) and Emergency Medical Dispatch (EMD).
Must be able to lift and carry up to 10 lbs. frequently, and up to 20 lbs. occasionally.
The ability to work a flexible schedule.

Preferred:
Previous experience with customer service or as a dispatcher is strongly preferred.
Prior knowledge of Police Computer Aided Dispatch (CAD) and Records Management System (RMS) systems is desirable.

Additional Information:
All qualifying applicants WHO ARE INVITED TO PARTICIPATE MUST be available on Tuesday, May 28, 2013 for the written exam. We will notify you with details if you are to participate. No exceptions will be granted to this date. Applicants who pass the written exam and move forward in the process will be interviewed beginning the week of June 3, 2013.
The schedule for this position consists of rotating twelve hour shifts.
Overtime on an as needed basis; including weekends and at times with minimal notice.
A background check is required for employment in this position.
FLSA: Non-Exempt (Eligible For Overtime.)
Retirement Eligibility: PERF Contributions Immediately.
Purdue University is an equal opportunity/equal access/affirmative action employer.
Purdue University - 2 days ago - save job - block

Purdue University was founded in 1869 as a Land Grant College of Indiana, and opened with an initial enrollment of 39 students in 1874. Righ...

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