Regional Service Manager – IT Infrastrcuture
Service Delivery Manager, Regional Manager/Infrastructure Services Regional Manager for IT services company with enviable customer base and exciting projects. This role may suit someone moving into Service Delivery from a Helpdesk Manager position or an experienced Service Delivery looking for a bigger/ new challenge. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. This is a customer facing service role where a significant amounts of travel is expected. Location of work will be the client offices with some scope for home working as appropriate.
Example responsibilities will include
* Desk side Support Management
* Customer Relationship Management
* Vendor Relationship Management
* Project Management
* SLA Management including Incident, problem, Configuration, Service request etc.
* Review with the Delivery Managers
* Periodic reviews with Customer and Vendors
* MIS and Reporting
Likely Skills & Experience will include:
* 7+ years IT Infrastructure experience, with at least 2+ years team leader / manager role.
* Transition and transformation projects
* SD operation and tools
* contract handling and execution
* MS Office and Microsoft project
* Customer and relationship handling
* Taking ownership of issues through to resolution on all appropriate requests.
* Prioritisation of end user support requests and service requests.
* Help desk ticketing system to track tickets and provide up-to-date status and information.
* Solid IT infrastructure Experience – Desktops, Laptops, Printers, Handhelds, Smartphone etc
* Microsoft Windows desktop operating systems and business productivity applications
* IT Engineering Qualified e.g. Microsoft, Cisco Certified or another industry recognised technical qualification
* ITIL / PMI professional will be preferred
* Desk side desktop Management, maintenance, deployment and vendor management
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