Water Customer Services Representative job - City of Greensboro, NC - Greensboro, NC

The Utility/Customer Service division of City of Greensboro Water Resources Department is looking for a qualified Water Customer Service Representative. The selected applicant will provide efficient customer service and billing to citizens attempting to sign up for water/sewer service; use water/sewer; or terminate water/sewer service. This includes answering inquires or solving problems concerning billing issues. Duties include developing, implementing, communicating and enforcing the policies and procedures of our Department and the City Council. Work is performed for walk-up and over the phone customers; potentially hostile situations can occur. The position will begin with training on the front reception desk helping customers as they first arrive to the Water Resources office. This individual must have excellent phone, verbal and writing skills.
The job is NON-EXEMPT under FLSA.

Minimum Qualifications:

• High School/GED or an equivalent combination of education and experience.
  


• 1-3 years previous face to face customer service experience in a professional office enviroment or related field
  


• Proficiency with Microsoft Office – Outlook, Word, Excel etc. (Must indicate on application)
  


• Utility billing experience – (i.e. Electric Company, Gas Company and/or Telephone Company –MUST indicate on application)
  

An Ideal Candidate Would Also Possess (Preferred

Qualifications):

• Fluent Spanish speaking skills (Must indicate on application)
  


• Experience working with a utilty billing application (enQuesta – Must indicate on application)
  

Special Notes Concerning This Position:

Source link

Share this

Share on FacebookPlus on Google+