Bilingual Customer Service Representative - TMX Finance - San Jose, CA

TMX Finance Bilingual Customer Service Representative Earn up to $25K! San Jose, California The TMX Finance family of companies (“TMX”) is one of the largest and fastest growing consumer specialty finance organizations in the United States. With brands that include TitleMax, TitleBucks, InstaLoan, and TMX Credit, TMX provides a diversified product offering. These brands are represented nationwide and the growth of TMX has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and tremendous advancement opportunities, you’ve come to the right place. A TMX family company is seeking outgoing and courteous Customer Service Representatives to join its amazing team. This role is all about service and satisfaction and you’ll get to interact with both current and potential customers on a daily basis. Your extensive product knowledge, coupled with your unwavering ability to accommodate the needs of our customers, will allow you to successfully respond to questions or concerns about our services. The talented group of Customer Service Representatives at TMX is also responsible for following up with customers that have expressed an interest in our products. This role is all about building customer relationships, competitively appraising vehicles, and resolving past due accounts. We offer a competitive benefits package, which includes: Competitive hourly wage Dental and vision eligibility 401k with matching company contribution Flexible Spending Account Paid Time Off Closed on Sundays Comprehensive training program designed to set you up for success Performance-based career advancement Essential Duties and Responsibilities Help increase store profitability through customer relationship development, community involvement and marketing campaigns Accurately determine loan values based off of a comprehensive vehicle appraisal Successfully manage customer accounts, ensure that payments are made in a timely manner, and collect on past due accounts Make daily bank deposits, accept customer payments, process vehicle liens and comply with Company policies and procedures as well as all local, state and federal laws and regulations Specific knowledge, skills and abilities High School Diploma or equivalent Experience in a sales or customer service oriented position; retail, sales, or financial industries preferred Sales-oriented mentality and a passion for great customer service Excellent verbal and written communication skills The desire and ability to work in a fast-paced, rewarding, and results-driven environment Demonstrated ability to handle multiple competing tasks with ease and enthusiasm An outgoing and confident personality during interactions with customers, co-workers, and business partners Proficiency in Microsoft Office Suite to include Word, Excel and Outlook Minimum Required Qualifications Credit and criminal background check required to include MVR (state exemptions may apply) Valid driver’s license and car insurance Must be at least 19 years of age Ability to work store hours of operation, including Saturdays Use of personal vehicle required Bilingual (Spanish/English) required Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required All TMX entities are Equal Opportunity Employers. Application Options: Apply for this job online Apply Refer Email this job to a friend Email Share on your newsfeed TMX Finance is an Equal Opportunity Employer M/F/D/V TMX Finance participates in E-Verify. Click here to view the English poster or click here to view the Spanish poster. As an equal opportunity employer, TMX Finance and its subsidiaries and affiliates are committed to a diverse workforce and want to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Action of 1990. Applicants with a disability that prevents use of the online application system may contact TMXRecruiting@titlemax.com for assistance.

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The TMX Finance family of companies (“TMX”) is one of the largest and fastest growing consumer specialty finance organizations…

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