CUSTOMER SERVICE REPRESENTATIVE - Wake County Government - Raleigh, NC

This position provides customer service and clerical support to the HIV Clinic. The HIV Clinic provides comprehensive HIV care that includes periodic medical evaluations, appropriate laboratory evaluations and screening, and treatment of HIV infection, on-site counseling for mental health, substance abuse, case management, medication/treatment adherence and nutrition, emergency financial assistance, housing and emergency food. In addition it provides the opportunity for clients to participate in clinical trials through UNC AIDS Clinical Research Unit. Job duties include: Reception duties, Client Registration, Answering multiline telephones, Providing test results to STD Clients, preforming data entry of patient billing encounters, preparing daily schedules, taking payments, facilitating patient satisfaction surveys, requesting charts, package condoms, scheduling appointments, making reminder calls, maintaining education materials in patient lobby; secure client information at all times. Client Registration includes: interviewing clients, entering client demographics and insurance information in to GE Centricity (electronic health record) and chart preparation. NOTE: A criminal background and credit check will be conducted. Knowledge, Skills, Abilities & Competencies • Excellent Customer Service – Ability to develop and maintain strong relationships with clients by listening clients and understanding and responding to identified needs. • Comfortable working with diverse populations; Ability to recognize and respect the value of individual differences. • Competent computer skills including ability to navigate and utilize electronic health record system GE Centricity. • Ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message. Ability to listens and respond appropriately to others. • Ability to follow instructions through a standard work process. Ability to perform routine tasks Ability to check work for accuracy before completion of tasks. • Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork. Ability to build and maintain ongoing, collaborative, working relationships with coworkers to achieve the goals of the work unit. • Ability to maintain effectiveness when experiencing major changes in work tasks or the work environment. • Ability to accomplish tasks and processes accurately and completely. • Ability to be proactive.

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