Bring your customer service expertise to a fast-paced role, and make an impact with an established industry leader. As a Customer Solutions Specialist, you’ll spend your time answering phones, toggling between your dual screens and working to provide the best customer service to each call that comes in. You’ll leverage our cutting-edge technology and training to ensure the queries you handle are resolved with a commitment to quality. This is an exciting time to join our company: the PayPal culture is transforming and change management skills and a passion for your work will be critical to your success here. We are dedicated to promoting from within whenever possible, and if you display potential and interest to grow your career, our supportive leadership group will help you develop the skills you need to reach your full potential.
To be a strong fit for this opportunity you should have:
At least one year of customer service experience. Experience in hospitality front-office, major retail, or other related position could be a fit.
Fluency in German and business-level English fluency.
Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel).
Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers.
Well developed sense of urgency and follow through. PayPal is the faster, safer way to pay and get paid online, via a mobile device and in store. The service gives people simpler ways to send money without sharing financial information, and with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. PayPal is proud to enable global commerce, processing more than 7.7 million payments every day. Because PayPal helps people transact anytime, anywhere and in any way, the company is a driving force behind the growth of mobile commerce. PayPal is headquartered in San Jose, Calif. and its international headquarters is located in Singapore.
EOE/AA/M/F/Vets/Disabled
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