The Collector position specializes in outbound and inbound collection calls on past due accounts for consumer accounts.
Based in a call-center, the collector position has a base hourly wage but is eligible for performance bonus earnings based on amounts collected each month.
Primary Duties & Responsibilities:
- Contact consumers via telephone regarding past due accounts
- Investigate, research & track consumer information
- Negotiate payments & settlements on customer accounts
- Qualify consumers for payment plans by gathering full and complete information
- Maintain compliance with FDCPA and state regulations
- Use online skip-tracing tools to research information on accounts
Requirements
Required skills and experience:
- Previous back end collections experience is required
- Strong phone, communication and negotiation skills
- Ability to work well under pressure and meet goals in a fast-paced environment
- Quick thinker with creative research skills
- Proficiency with Internet and basic MS Office applications
- Ability to maintain confidentiality with sensitive information
About Springleaf:
Springleaf offers its full-time employees a comprehensive benefit package including health, dental and vision insurance, retirement benefits, and paid time off.
Springleaf is proud to be an equal opportunity employer. Springleaf conducts criminal background checks.
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185 reviews
Springleaf is a leading provider of consumer credit making secured and unsecured personal loans.
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