This position is part-time, nonexempt, unclassified and not covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.
Hours vary; 30-35 hours/week
Under the direction of the Communications Coordinator, the Call Taker is responsible for answering incoming offender phone calls, documenting necessary information, providing instructions and performing other data entry duties.
ESSENTIAL FUNCTIONS:
- Answers multiple offender phone lines for over 400 offenders documenting the offender’s whereabouts and answers any questions offenders might have on a daily basis.
- Serves as ACCC contact for offenders, employees, officers, law enforcement agencies or others that might need to contact ACCC with information or questions regarding Home Detention and properly documents contact.
- Enters offender intake data into the electronic monitoring database, case management software, and accurately updates the offender’s information in all required databases.
- Equips offender with ankle transmitters and ensures the equipment is installed and working properly. Provides instruction to offenders regarding the equipment and answers questions.
- Removes and inspects all equipment upon discharge and ensures all equipment is returned and working properly.
- Enters schedules weekly into the electronic monitoring database for all offenders. Investigates and verifies discrepancies by contacting offenders and/or case managers and updates information in the Electronic Monitoring computer, case management, and Spillman systems.
- Calculates offender travel times, enters information into required databases and notifies offender and required staff of approved travel times.
- Prepares, organizes and distributes paperwork submitted by offenders daily.
- Assists the Electronic Monitoring Technicians, Dispatchers and other divisions with clerical work or special projects.
- Performs all other duties as assigned.
Minimum Requirements and Working Conditions
REQUIREMENTS:
- High School Diploma or GED
- Associates Degree preferred
- One year experience answering a multi-line phone and/or working in a fast paced, high stress environment
- Strong computer skills with the ability to use Microsoft Office and other job related software
- Strong written and verbal communication skills
- Ability to use a variety of standard office equipment
- Ability to multi-task and answer multi-line phone in a fast paced, high stress environment
- Ability to use a variety of law enforcement equipment and devices
WORKING CONDITIONS:
The Call Taker has frequent contact with potentially dangerous, violent and abusive program offenders convicted of various misdemeanor and felony offenses on a daily basis. The Call Taker works in a standard office environment requiring the ability to move around freely with very frequent sitting, some standing and walking, lifting up to 20 pounds, bending, pushing/pulling loads, and kneeling. Very frequent typing, attention to detail and monitoring of equipment is required with frequent detailed inspection and proofreading.
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