ICE/ DMX (Information & Content Experience team & Do More Experience) which is a part of Microsoft ASG (Application & Services Group) is tasked with building next-generation experiences for new devices and form factors, particularly tablets, phones and the web with the aim of driving innovation. The ICE/ DMX Research team is seeking an exceptional Design Researcher with a proven track record for creating and conducting a variety of different study methodologies. This is an exceptional opportunity for someone who is excited about making an impact on future mobile apps and web experiences. You are passionate about exploring interesting research questions for applications and have an insatiable appetite for conducting research. You will work with Design, Product, and Engineering teams to help them understand current user behaviors and pain points. You will synthesize the key issues and communicate them to the product team and management. The responsibilities of this position will vary but you must be comfortable conducting research for all stages of the user-centered design process: from early stage ethnographic research, concept studies, design iteration, through to usability studies and benchmarking.
The role & requirements:
• 5-8 years of experience conducting research with Master’s degree or Ph.D. in Psychology, Human Factors, HCI, or related field (e.g. HCDE)
• Passion for user research and strong end-user advocate
• Demonstrated proficiency with industry-standard research methodologies
• Solid research skills including developing research plans, experimental design, collecting and analyzing human behavioral data in a lab or in field setting
• Use your research to identify new opportunities and generate innovative ideas that influence the product direction
• Drive your work through the software development process, working as part of a multi-disciplinary product development team of User Research, Design, Product Marketing, Program Management, Development, and Test
• Collaborate with teams across the organization to ensure we maintain industry leadership, delivering innovative, exciting and emotionally engaging products
• You must be able to work collaboratively with other researchers, and work on multiple interrelated projects to completion on schedule
• You must be able to assess data from multiple sources, synthesize it, and translate into actionable recommendations
• You must have strong work practices and a proven record of delivering research findings on time for demanding and complex research questions
• Highly detail-oriented, self-motivated, highly organized, able to work in a team environment that is fast-paced with multiple projects, Excellent verbal communication and presentation skills
Ideal Candidates will also have:
• Experience conducting research involving productivity apps/ systems (e.g., Office 365, Google Docs, OneNote, Evernotes, LinkedIn etc.)
• Experience conducting research involving multi-platforms (Web, SW, HW) in both US and global scale
• Experience conducting research with hardware/software interaction
• Experience with touch interfaces in cross-platform apps (iOS, Android) in addition to Windows platform
• Experience with non-lab based methods: field work, contextual inquiry, card sorting, interviewing, and longitudinal/ diary research
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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