We are GROWING!! We offer a competitive salary and a great career opportunity for growth! Scope of the Position The Night Audit Supervisor oversees the Night Audit function and reconciles the hotel’s revenue while ensuring the figures balance. Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the Hotel Improvement Plan. Supervise Night Audit Staff. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all associates are following their schedule and taking their breaks. Assign specific duties to staff for efficient operation of department. Oversee department in absence of Department Manager. Ensure that all associates have proper supplies, equipment and uniform. Capable of performing all hourly functions and operating all equipment in department. Assist in training new associates and cross-training existing associates according to the Certification Program. Assist in interviewing and hiring new associates for the department. Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary. Make recommendations to manager in accordance with progressive discipline policy. Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates. Use wet floor signs as required. Use personal protective equipment. Promote teamwork and associate morale. Treat people with respect. Recognize associate successes via the WLS Recognition Program. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Conduct daily preshift meeting. Perform uniform inspection prior to opening shift and make necessary corrections immediately. Represent department at staff meetings as required. Know laws concerning treatment of trespassers. Follow all company policies and procedures. Benefits White Lodging offers competitive benefits including medical, vision, dental insurance for Full Time associates. Other benefits include Short term and long term disability. We also offer paid time off, vacation pay and 401K employer match. We offer tuition reimbursement. We offer hotel room discounts through Hyatt. White Lodging is an equal opportunity employer. Recommended Jobs Night Audit SpringHill Suites Denver Airport – Denver, CO Interstate Hotels & Resorts – 5 days ago Night Audit |
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