The Hillsborough County Tax Collector’s office is seeking dedicated and professional customer service representative trainees to perform technical duties in the automated processing and issuance of motor vehicle and vessel registrations and titles, licenses, and collection of fees and ad valorem taxes.
Duties and Responsibilities
Process driver, occupational, hunting, and fishing licenses, and new applications, renewals, and transfer of registrations and titles of motor vehicles and vessels
Collect and record all fees and taxes related to such issuance, renewals, or transfers
Enter changes in ownership, assessed value, exemptions, and related information to ad valorem tax rolls
Process corrections to ad valorem tax rolls and make cutouts of properties being divided into two or more separate parcels
Process records pertaining to delinquent ad valorem taxes and the preparation of tax deed applications
Interpret rules, regulations, statutes, and policies of the departments and agencies governing the transactions being completed
Maintain accurate files and reports
May assist with mail room duties
Perform other related duties as assigned
Required Experience:
Knowledge, Skills and Abilities
Knowledge of Tax Collector policies, procedures and documentation (acquired during training)
Knowledge of customer service practices
Oral and written communication skills
Skilled in computer utilization and data entry
Skilled in examining documents for accuracy
Skilled in cashiering and money handling
Skilled in the use of agency or state databases such as FRVIS, FDLIS, Property Tax, or Business Tax
Ability to evaluate customer information to determine course of action
Ability to work effectively with others
Ability to perform accurate computations and verifications of data
Qualifications
HS/GED and six months of customer service related experience involving contact with the public
A passing score on pre-employment test
Possession of a valid Florida Driver License (Class E)
Keyword: Customer Service, Customer Service Rep Trainee, Driver License, Hillsborough County, Tax Collector
From: Hillsborough County Tax Collector’s Office
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