LOCATION OF (1) POSITION TO BE FILLED : DEPARTMENT OF HEALTH, LOCAL HEALTH DIVISION, WARREN COUNTY
Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work .
Substitution of Experience for Education: Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).
Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).
Other Requirements:
Necessary Special Qualifications: None.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Job Overview:
Summary: Under general supervision, performs county or regional health department office work, in a clinic setting, of average difficulty; and performs related work as required.
Distinguishing Features: This is the entry-working level class in the Public Health Office sub-series. An incumbent in this class performs some combination of patient registration, scheduling, patient checkout, fee/payment collection, accounts reconciliation, insurance, eligibility determination, patient education, WIC voucher disbursement, vital records processing, and/or medical records duties, local registrar, deputy registrar, lead clerk, TennCare enrollment coordination, and public relations duties; may also perform some property and procurement or personnel duties. This class differs from the Public Health Office Supervisor 1 in that an incumbent of the latter is head of the office staff in a small county health department (not a satellite site), supervising two to four office employees, and assists the county director with administrative duties.
Competencies (KSA’s):
Competencies :
Action Oriented
Approachability
Composure
Customer Focus
Ethics and Values
Integrity and Trust
Interpersonal Savvy
Listening
Patience
Written Communication
Knowledge:
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Skills:
Understanding the implications of new information for both current and future problem-solving and decision-making.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Using mathematics to solve problems.
Understanding written sentences and paragraphs in work related documents.
Talking to others to convey information effectively.
Communicating effectively in writing as appropriate for the needs of the audience.
Adjusting actions in relation to others’ actions.
Actively looking for ways to help people.
Being aware of others’ reactions and understanding why they react as they do.
Managing one’s own time and the time of others.
Abilities:
The ability to generate or use different sets of rules for combining or grouping things in different ways.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to remember information such as words, numbers, pictures, and procedures.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to concentrate on a task over a period of time without being distracted.
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in writing so others will understand.
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
The ability to focus on a single source of sound in the presence of other distracting sounds.
The ability to see objects in the presence of glare or bright lighting.
The ability to see details at close range (within a few feet of the observer).
The ability to speak clearly so others can understand you.
The ability to identify and understand the speech of another person.
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