The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
American Airlines is a commercial airline providing passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia.
The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:
Accepting, checking and tagging customers’ baggage at kiosks
Processing and completing credit card baggage transactions at kiosks
Assisting customers with self-service kiosk check-in and kiosk baggage processing
Queuing lines in ticket counter areas
Accepting and activating customers’ self-tagged baggage
Performing clearance and verification of documents at kiosks
Possibly performing additional related duties as deemed operationally necessary by management in accordance with the collective bargaining agreement
Qualifications
Must have high school diploma or GED equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.
- Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
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927 reviews
AMR knows America’s spacious skies — and lots of others. Its main subsidiary is American Airlines, one of the largest airlines in the…
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