Salary Range: $16.37 – $23.00
Position Summary: This position performs a variety of administrative, service, maintenance, and customer service duties to aid in the operations of the Parks & Recreation Department.
Supervision Exercised and Received: Reporting relations are dependent on the division of the departments worked. This position will be supervised by Recreation Supervisors.
Job Responsibility/Frequency/Tasks:
Essential Functions:
Aquatics
Responsible for ensuring the safety of facility patrons by preventing and responding to emergencies in and around the pool areas and the proper operation of pool equipment.
Assures proper conduct and work performance of all aquatic facility patrons to prevent unsafe practices and accidents; strictly enforces rules, policies and regulations governing lifeguard conduct and safety for the benefit of patron safety.
Handle emergency situations, using the proper American Red Cross training, enacting the City of Aspen Aquatic Emergency Action Plan, and appropriate follow-up procedures for all incidents.
Teaches group swim lessons.
Uphold communication with direct supervisors and staff.
Participate in scheduled in-service training sessions.
Performs rescues, administer first aid, perform CPR, and summon supervisors and emergency personnel as required for injuries or other medical emergencies. Guest Service
Greets and assists visitors.
Receives, screens and dispatches telephone calls.
Provides information to customers by telephone, e-mail, facsimile and correspondence.
Responsible for collecting and organizing customer surveys.
Efficiently provides information to patrons regarding appropriate program content and registration processes. This may include the Red Brick Recreation Center, and Ice Garden as well as the Aspen Recreation Center.
Operations and Maintenance
May be involved with the opening & closing of the building.
Cleaning and upkeep of facility as required.
Maintains and operates equipment and machinery.
Performs other operations for building upkeep as required and assigned.
Climbing Tower/ Batting Cages
May be responsible for the safe operation and handling of patrons as a climbing tower attendant or batting cage attendant. Knowledge
Customer Service — Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Industry — Knowledge of principles and methods behind recreation programming.
Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to ensure safety of all.
Skills
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination — Adjusting actions in relation to others’ actions.
Service Orientation — Actively looking for ways to help people.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time Management — Managing one’s own time and the time of others.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Abilities
Communication — The ability to communicate effectively, both orally and in
writing.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Minimum Requirements to be Considered for this position:
Minimum Requirements:
Education : High School Diploma or GED Equivalent
Experience : One (1) years of recreation or teaching experience.
Computer Skills : Proficiency in Microsoft Word, Excel, Publisher and Email.
License(s) & Certification(s) :
Must possess a valid Colorado driver’s license or be able to obtain one within 30 days of start date. Must be 15 years old to comply with the American Red Cross Lifeguard training prerequisite.
Must possess current Red Cross training with Lifeguarding, First Aid and CPR Certification for the professional rescuer or ability to obtain within six months from date of hire. American Red Cross Water Safety Instructors Certification required.
Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.
Desirable Qualities : Ability to speak Spanish and one year of customer support services experience.
NOTE: This position requires a Criminal Background Check. Employment is contingent upon satisfactory completion of a Criminal Background Check.
Work Hours and Environment, Physical Requirements, and Additional Information:
Work Hours
40 hour work week: Hours and schedule will vary depending on programs and events. Days and hours will change regularly. Must be able to work flexible hours.
Evenings/Weekends/Holidays: May be required depending on staffing needs.
Work Environment
Indoors: Standard office environment as well as in a modern recreation facility (pools, ice rinks, weight rooms, etc.)
Outdoors/Off-site: Meetings, special events, and trainings.
Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting & Carrying: Frequently (weekly) up to 25 lbs.
Physical: Reaching, standing, skating, walking, sitting, typing, talking, crouching, kneeling, seeing, and hearing are all required. Near vision. Requires water activities in chlorinated water, cold conditions, slippery conditions and varying temperatures.
Ability to swim, tread water, perform rescues involving the exertion of up to 100 pounds of force to move objects and perform retrieval of heavy items.
NOTE: Nothing in this job description restricts the ability of the City of Aspen to assign, reassign, or eliminate duties and responsibilities of this job either orally or in writing. Tasks and responsibilities may be changed at any time due to reasonable accommodation or other reasons deemed appropriate by the City of Aspen.
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