About the company:
Operating since 2012, New Life Scientific is a well-established, fast-growing dealer of pre-owned scientific equipment, specifically equipment used in the bio-tech industry, that is located in small-town Cridersville, OH. We are a small company, with a little over ten employees, but are experiencing an incredible amount of growth. New Life Scientific is a truly 21st century company, being entirely e-commerce based, and reaches customers at universities, businesses, and clinics all over the world. We sell a variety of instruments, from cryostats to spectrometers, and have our own in-house technicians who refurbish and repair many of them.
*Job Summary:
- Performs essential administrative tasks to facilitate the sale of equipment, including creating invoices and sales receipts, aiding customers in the payment process, ensuring that customers pay and that purchase orders are fulfilled, and filling out necessary documentation to complete orders. Manages all aspects of freight shipments. Answers basic customer inquiries and ensures that all inquiries are answered.
*Duties
- * Answer basic customer inquiries and assist customers with the payment and shipment processes.
- Ensure that all customer inquires (by email or phone) are answered either personally or by qualified staff.
- Communicate with customers throughout the entire sales process and help them with their needs, or direct them to personnel that can meet their needs in order to provide an excellent customer service experience.
- Help customers complete the purchasing process by entering necessary information into their eBay sales record or providing them information for completing other forms of payment.
- Process credit card payments for customers.
- Create sales documentation, such as sales receipts and invoices. Print sales receipts, and provide the Shipping Department with copies to include in shipments.
- Send invoices to customers and ensure payment is received. This includes documenting purchase orders and making sure they are fulfilled.
- Communicate with warehouse associates to obtain the information necessary to generate shipping quotes and provide them to customers.
- Schedule freight shipments and complete any documentation required to complete the shipping process.
- Complete necessary documentation for international shipments.
- Update eBay listing status of items sold outside of eBay.
- Perform other duties as assigned by management.
Skills/Qualifications:
PC Proficiency, Organization, Quick Study, Attention to Detail, Confidentiality, Thoroughness, General Math, Productivity, Dependability, Verbal Communication, Self-Motivated
- High school diploma (some college preferred)
- Typing speed of 40 WPM
- Experience with Quickbooks * Good communication skills
- Good organizational skills
Please note: After applying for this position on monster, you will receive a message with a link to a set of online tests. These tests are an essential part of our screening process. Completion of all of the tests is required to be considered for an interview.
Job Type: Full-time
Salary: $11.50 /hour
Required education:
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Please review all application instructions before applying to New Life Scientific, Inc..
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» Apply Now
Please review all application instructions before applying to New Life Scientific, Inc..
Founded in 2012, New Life Scientific is a young, fast-growing provider of used and refurbished laboratory and medical equipment based in…
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