Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life’s work?
Clinical Services Associate – Family Med Penn Med at Rittenhouse
The Clinical Services Associates (CSA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA and PSA).
Minimum Requirements
High school degree or GED required.
2 or 4 year college degree preferred.
Completion of an accredited Medical Assistant program required.
MA Certification preferred.
CPR Certification required, may be obtained on site.
Computer knowledge and skills required.
2-3 years of medical office experience, or 4 years of customer service experience, required.
Advanced degree (Associates, Bachelors, and Masters) may be considered in lieu of experience.
Thorough knowledge of third party insurance coverage guidelines preferred.
Must successfully complete/pass EPIC schedgistration training/tests.
Ability to speak English for a business setting.
Customer-focused communication skills (verbal/written) required.
Organizational skills with exceptional attention to detail required.
Critical thinking and multi-tasking skills required. EMR skills preferred.
Skill Requirements:
• Medical terminology knowledge
• Basic typing skills
• Effective and professional communication skills, both verbal and written; demonstrate flexibility within the work environment
• Ability to maintain positive interactions with the patients, their families and associated medical professionals in a respectful and courteous manner.
• Proven organizational skills with exceptional attention to detail
• Must become proficient in multiple computer systems (example: EPIC, Navinet, MedView, ChartOne, Microsoft Word, Microsoft Outlook)
• Required to complete all UPHS competency requirements for position.
• Must be self-motivated, have ability to adapt to change and capable of working under stressful circumstances.
Additional Information
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Penn Medicine
http://www.pennmedicine.org/careers/
Live Your Life’s Work
AA/EOE, M/F/D/V
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
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