Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life’s work?
Summary of Accountabilities:
• Manage and supervise front desk office staff and functions to assure optimal delivery of quality patient care. These functions presently include reception, call center, registration (in conjunction with Central Registration), medical records, referrals, charge entry, billing, and A/R follow-up functions.
• Take initiative to identify and solve problems or ineffectiveness. Consistently seek to improve quality of care and functioning of office; measure progress towards goals and make appropriate adjustments; understand capabilities and availability of resources; use resources to strengthen results for customers, staff and UPHS.
• Assure appropriate positive greeting and timely processing of patients in person and via telephone. Manage staff and functionally of the Family Practice call center to assure telephones are answered promptly and according to practice and CPUP standard; verify and update insurance coverage and eligibility as necessary; obtain necessary information and politely direct patients to waiting area. Provide/ maintain high level of customer service orientation.
• Assure explanation and compliance of practice guidelines and polices.
• Manage practice referral function to assure accurate and timely scheduling and coordination of office and system-wide appointments within established guidelines; anticipate and resolve potential scheduling conflicts with patients and physician schedules.
• Assure appropriate and accurate creation, use, and storage of documentation, including patient charts, phone contact, encounter forms, lab results, x-ray reports, and correspondence via EPIC.
• In conjunction with Central Registration, assure accurate and timely registration of patient information within established guidelines, including demographic, insurance, and financial and assure accurate changes and updates; generate and verify completeness and accuracy of patient referrals and consent forms.
• Assure accurate and timely processing of billing information within established guidelines and compliance with Revenue Cycle goals and standards. Review and approve all charges before submission to Central Billing Office; process and document daily patient cash deposits and verify accuracy of patient co-pay transactions.
• Answer patient inquiries regarding billing issues and resolve problems appropriately; actively participate in practice financial matters including generating requested reports, analysis of A/R, charges and payments, and reimbursement maximization planning.
• Facilitate timely movement of patients and patient records between UPHS entities. Assure timely and accurate maintenance of patient medical records via EPIC.
• Create and deliver annual performance evaluations and performance management activities to subordinates as required and within all established guidelines. Actively manage and improve staff performance and productivity.
• Lead practice in knowledge and expertise on electronic medical record system, IDX, TES, and other practice-specific technology tools. Maintain and increase knowledge base and assist in EPIC training for all facility personnel.
• Development and implementation of practice marketing activities
• Counsel and advise patients on benefits coverage, deposit requirements, insurance benefits, and coverage status and limitations.
• Other Duties as required.
Minimum Requirements
Degree Requirements and Minimum Experience Required:
College degree or equivalent experience required. 2 to 4 years medical office and supervisory experience required.
Proficiency with computer application and software required. Familiarity with EPIC and Microsoft Office preferred.
Additional Information
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Penn Medicine
http://www.pennmedicine.org/careers/
Live Your Life’s Work
AA/EOE, M/F/D/V
MWW
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
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