Description
Your role
The Senior Service Experience Design Manager is a critical member of the service development team, bringing their energy, empathy and service design experience to the creation of product-enabled services. The services delivered directly to consumers by Philips Home Monitoring (a part of Philips Healthcare) make an important difference in the lives of our customers.
We are looking for
· A passionate professional, with experience designing services for consumers.
· Experience with design methods and tools including ethnography, journey mapping, storyboarding and user testing.
· Demonstrated experience managing design processes including creative workshops with consumers and other stakeholders.
· Proven ability to fully understand consumers in order to develop a comprehensive and rich understanding of consumers which is actionable.
· Enthusiastic team player committed to the team and our customers.
· Education: Bachelors in Industrial Design, Human factors, Architecture, or other directly relevant degree. Masters degree preferred.
· 5 year of experience
Analytical & conceptual skills:
You use appropriate and effective analytical and conceptual skills to increase domain knowledge and to create meaningful and innovative solutions.
- You are able to lead the analysis of information to form a relevant understanding of context (domain, business, market, emerging contexts, related trends, target groups, etc.) and define and articulate relevant insights.
- You direct and create surprising and relevant scenarios/ themes/ concepts that explore potential or articulate a proposition, based on contextual understanding.
Functional skills:
You use appropriate and effective functional design and business related skills to articulate simplicity through interaction with all elements of the service.
- You create and lead the development of solutions that appropriately address user and context requirements. You are able to understand in detail the wider meaning and effect of interaction principles.
- You define and challenge technical opportunities and constraints and apply appropriate solutions in partnership with relevant experts.
Communicating & influencing skills
You use appropriate and effective communicating & influencing skills to build relationships with teams and key decision makers to achieve the best results.
- You communicate ideas clearly and persuasively at an individual and group level. You direct team members and suppliers and are able develop and use the right communication style or influencing tools.
- You build relationships and appropriately influence relevant internal teams and direct business contacts. You are able to build relationships and networks and be viewed as a relevant expert to influence business colleagues.
Philips is an equal opportunity employer.
- what are the one or two key challenges in this position
- how will you contribute to the growth of Philips
Philips is an equal opportunity employer.
Job: Marketing Management
Primary Location: United States-Massachusetts-Framingham
Organization: BU Home Monitoring-11022706
Schedule: Full-time
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