GE is planning for tomorrow. Where will you be? For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Working for GE Energy is exciting & challenging. Come see what you are missing!Customer Fulfillment Leader – MobileThe Customer Fulfillment Leader - Mobile will develop in depth knowledge of the Mobile product lines and in conjunction improve processes and procedures to meet the evolving market expectation for world class fulfillment of services. In this role, you will:- Align service fulfillment more closely with product line initiatives (NPI, market shifts, training expectations) to keep pace with industry standards and expectations - Provide Field site management for product line specific initiatives to ensure financial, contractual and service fulfillment
- Lead projects and initiate with broad scope and high impact to the business
- Be responsible for major and complex assignments with long-term business implications
- Contribute to the overall strategy and manages complex issues within product line areas of expertise
- Identify revenue generating and VCP opportunities
- Demonstrate leadership in communicating business goals, programs, and processes for an area or business segment
- Utilize your experience or expertise to solve problems, develop and execute objectives for associated product lien owners, and have the ability to effect short-term and some long-term business goals
- Be responsible for daily coordination of fulfillment issues related to large scale projects within a designated product line
- Be responsible for resolution of project related issues
- Incorporate business objectives into detailed plans to help onsite service fulfillment
- Coordinate service fulfillment working cross functionally
- Coordinate right size delivery organization to program needs (Onpoint, UF, ED), report utilization
- Support sales activities – upgrades, modifications, new contracts
- Mentor and train staff (technical/commercial – soft skills)
- Coordinate onsite support of FSR for parts issues
- Provide prompt constructive feedback and consistency of feedback to program goals
- Procure proper tooling and training for FSR's (multimeters, 4-20, pressure)
- Develop and deliver validation / calibration program, implement TAT
- Manage consistent trip reporting and feedback from site visits
- Drive issues to CIT, drive closure
- Operating procedures for site visits (steaming, membrane change)
- Provide FSR training content
- Assure EHS standards and expectations are communicated and met
- Work closely with other disciplines including Engineering & Sourcing
- Provide regular updates to project owners - Bachelor's Degree in Chemistry, Chemical Engineering, Electrical Engineering, Mechanical Engineering, IE or Environmental Engineering and a minimum of 2 years of water treatment experience (or a High School Diploma / GED, Home School Certification, or International Equivalent to High School Diploma, and a minimum of 6 years of professional work experience in water treatment field)
- Minimum of 1 year of leadership experience Additional Eligibility QualificationsGE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.- Ability to communicate clearly with concise verbal and written communication skills
- Ability and willingness to work in and lead cross-functional teams
- Demonstrated Program / Project management skills
- Computer proficient with ability to learn other software applications
- Ability to prioritize, organize work, and meet deadlines
- Customer focus, clear thinker, and detail-oriented
- Experience in GE Global Field Services
- Strong service related background
- Minimum of 2 years of experience and knowledge of water treatment systems and equipment. UF, RO, EDR, EDI, pumps, motors, FDA, filtration, and chemical feed systems
- Experience with GE water treatment equipment
- Ability to multitask, provide direction and address service request issues
- Experience managing a dispersed workforce
Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team.
GE Energy is one of the world's leading suppliers of power generation and energy delivery technologies in all areas of the energy industry including coal, oil, natural gas and nuclear energy as well as with renewable resources such as water, wind, solar and alternative fuels. www.ge-energy.com
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