Hennepin County Diversity Policy
The Hennepin County Library (HCL) system, nationally recognized as one of the top libraries in the United States, serves more than one million residents of the city of Minneapolis and suburban Hennepin County. The 41 library system offers more than 5 million books, CDs and DVDs, materials in more than 40 languages, 1800 public computers and extensive websites.
HCL is seeking an Information Technology Specialist to work at the Library Help Desk based at the Ridgedale Library. This position provides technology support for staff and patrons, supports Library IT projects and involves travel to all library locations. The Help Desk is staffed 7 days a week with rotating shifts based on an 8 hour day and flexibility required based upon business needs. Work schedules start between 7 am to 12:30 pm and end between 3:30 pm to 9 pm; weekend shifts are 8:30 to 5 or 9:30 to 6.
Primary responsibilities and duties include:
Provide a wide range of first and second level support for HCL staff including: workstations, Internet and web issues, printers and print systems, Integrated Library System applications and services, MS Exchange, MS Office and other software; network issues (LAN & WAN), including wireless systems, PC Reservations systems, and peripheral hardware. Provide occasional third level support on weekends and evenings under the direction of IT staff. Provide a wide range of service and support for customers including downloadable and web-based content, website and wireless issues, and other library technology questions Conduct on-site support for incidents that cannot be diagnosed and/or resolved via remote access Equipment management and Move/Add/Change services including: hardware and software deployment for new users and/or new equipment, on-site installation, reconfiguration and upgrades to workstations and peripherals. Includes lifting and transporting equipment. Maintain organized work area for equipment storage and staging. Cable management in public areas of libraries Participate in Library IT projects including planning, testing, library preparation, deployment and installation Provide formal and informal training for staff and patrons Assist in developing and communicating information to staff and IT management Provide technical documentation for internal use
Best Qualified Candidates will have:
One of the following: Two-year college/vocational technical degree in computer science, management information systems (MIS), information technology, or an approved related degree, or approved information technology certificate
Four years of experience as an operations analyst within the last eight years
An approved equivalent combination of education and experience A valid driver's license with no more than two moving violations within the last three years Ability to quickly learn the procedures and processes of the department Strong organizational, analytical and decision making skills Specialized technical skills in desktop hardware and software Excellent customer service and communication skills Ability to lift and carry up to 40 pounds with occasional bending, twisting and crawling
Invitations to interview will be based upon an assessment of education and experience. Job offer will be contingent upon passing a driver's license check and background check prior to employment.
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