CUSTOMER SERVICE REPRESENTATIVE/ SR - New Mexico Gas Company - Clovis, NM

Under general supervision, creates quality, value and confidence in the eyes of our customers by providing quality customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location

Develops proficiency in the majority of customer service technical transactions and gains a working knowledge of complex customer service transactions. Transactions include but are not limited to: move in, move out and transfer of service, high bill inquiries, emergency orders, statement of account, bill presentation, bank draft, budget billing, lifewatch, medical certificates, agency assistance programs, credit, billing (edits, service order exceptions), miscellaneous adjustments, budget billing, and emergency response

Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates

Reduces revenue losses by implementing existing business practices that apply to bad debt recovery, unbilled meters, enforcing deposit policies, and identification of other areas of potential exposure and maintains statistical information as needed

Successfully completes all training and associated assessments; department standards must be met or exceeded

Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts

Detects, investigates, and collects revenue from energy diversions, as applicable or assigned

Actively manages, preps for and troubleshoots DNPs or may assist in preparation of customer notices, as needed or assigned

May provide on-the-job training or formal training classes on related customer service subjects as directed by management in a limited range of topics and may serve as a specialist in development of customer service training, as applicable or assigned

COMPETENCIES:

Ability to manage difficult or emotional customer situations, while maintaining a professional and courteous demeanor

Ability to respond promptly to customer needs and solicit dialog with customers to improve or exceed customer expectations

Ability to effectively respond to customer requests for service and/or assistance with a sense of urgency

Working knowledge and understanding of all procedures, services offered rate tariffs, rules and regulations, and applicable state and federal regulations covering credit and collection practices and customer billing

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

High school diploma or GED with one to three years of related/applicable experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline.

CERTIFICATES, LICENSES, REGISTRATIONS:

Depending upon position and/or geographic location, may be required to possess a valid driver's license and meet the acceptable driving record requirements of the Company.

COMMUNICATION SKILLS:

Ability to read and comprehend general instructions, short correspondence, and memos

Ability to write general correspondence

Ability to speak clearly and persuasively in positive or negative situations

Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization

Ability to effectively listen and get clarification, in order to respond to questions

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

COMPUTER SKILLS:

Ability to use a personal computer, and database software

Ability to gain proficiency in the majority of customer service technical systems; systems include: billing system, automated call dispatching, telephone system email, payroll system, keyboard tools, referral service, emergency order response system, customer service intranet site, and the external Company web site

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to apply customer service understanding to carry out detailed but uninvolved written or oral instructions. Ability to effectively resolve a range of simple to complex problems/issues in various situations.

PHYSICAL DEMANDS:

Regularly required to sit up to 2/3 of the time and communicate effectively with others over the telephone and person-to-person. Good vision and manual dexterity required. Must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

Office/field environment.

CUSTOMER SERVICE REPRESENTATIVE SR

SUMMARY:

Under limited supervision, creates quality, value and confidence in the eyes of our customers by providing quality customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location

Fully proficient in all customer service technical transactions. Transactions include but are not limited to: move in, move out and transfer of service, high bill inquiries, emergency orders, statement of account, bill presentation, bank draft, budget billing, lifewatch, medical certificates, agency assistance programs, credit, billing (billing edits, service order exceptions, service order completions, miscellaneous adjustments, budget billing, and emergency response

Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates

Reduces revenue losses by implementing existing business practices that apply to bad debt recovery, unbilled meters, enforcing deposit policies, and identification of other areas of potential exposure and maintains statistical information as needed

Successfully completes all training and assessments; department standards must be met or exceeded

Addresses and skillfully resolves customers energy consumption inquiries via person-to-person or telephone contacts which typically involves the most complex transactions and issues

Detects, investigates, and collects revenue from energy diversions as applicable or assigned

Actively manages, preps for and troubleshoots disconnections for non-payment or may assist in preparation of customer notices, as needed or assigned

Provides professional, courteous and effective customer interactions, which often includes engaging in a wide-range of difficult/challenging customer interactions

Provides on-the-job training or formal training classes on wider-range of related customer service subjects as directed by management and may serve as a specialist in development of customer service training, as applicable or assigned

Coordinates daily work activity or daily customer service activities as directed to assist supervisor

Provides assistance to other customer care employees regarding technical inquiries (person to person or telephone contact)

Assists on special projects, when assigned

COMPETENCIES:

Ability to manage difficult or emotional customer situations, while maintaining a professional and courteous demeanor

Ability to respond promptly to customer needs and solicit dialog with customers to improve or exceed customer expectations

Ability to effectively respond to customer requests for service and/or assistance with a sense of urgency

In-depth knowledge and understanding of all procedures, services offered, all rate classes, billing procedures, service order procedures, credit and collection procedures and practices, collections, bankruptcies, and diversion investigations to include negotiation settlements with customers on appropriate rates, as applicable

Demonstrated ability and/or skill in motivational and leadership competencies

Ability to handle recurring and/or special customer problems that require judgment and creativity

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

High school diploma or GED with three to five years of related experience (e.g. customer service, collections, cashiering, etc.), and the successful completion of any and all required training, or equivalent combination of education and/or experience related to the discipline.

CERTIFICATES, LICENSES, REGISTRATIONS:

Depending upon position and/or geographic location, may be required to possess a valid driver's license and meet the acceptable driving record requirements of the Company.

COMMUNICATION SKILLS:

Ability to read and comprehend complex instructions, short correspondence, and memos

Ability to write complex correspondence

Ability to speak clearly and persuasively in positive or negative situations

Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization

Ability to effectively listen and get clarification, in order to respond to wide range of questions

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

COMPUTER SKILLS:

Ability to use a personal computer and database software

Proficiency in all customer service technical system; systems include: billing system, automated call dispatching, telephone system, email, payroll system, keyboard tools, referral service, emergency order response system, customer service intranet site, and the external Company website

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to apply an expert customer service understanding to carry out detailed and at times involved written or oral instructions. Ability to effectively resolve problems/issues involving complex issues in wide range situations. Ability to deal with problems involving at times limited concrete variables in standardized situations.

PHYSICAL DEMANDS:

Regularly required to sit up to 2/3 of the time and communicate effectively with others over the telephone and person-to-person. Good vision and manual dexterity required. Must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

Office environment.

SALARY RANGE

CUSTOMER SERVICE REPRESENTATIVE

$11.48/hr - $15.31/hr

CUSTOMER SERVICE REPRESENTATIVE SR

$14.07/hr - $18.76/hr

EQUAL OPPORTUNITY STATEMENT

New Mexico Gas Company is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

DOT STATEMENT

This position performs one or more covered or "safety sensitive" tasks that are regulated by the Department of Transportation (DOT) natural gas pipeline or commercial motor vehicle driver related regulations. Both types of jobs require that all individuals meet specific criteria, training, and pre-employment qualifications as defined by the DOT, which may include physical examinations and/or successful background information as required for the specific job.

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Insurance Sales Representative

nearly every carrier makes you very tough to beat!

Don't EVER allow yourself to become captive to any insurance company. Doing so limits you to selling only products offered by the single insurance company you are contracted with and puts you in the position of working in the best interest of the carrier you are captive to and not your customer.

Do ensure that, whatever arrangement you enter into, you are paid directly from the insurance carriers.

Don't EVER, and we mean NEVER, assign your commissions to any other person or entity outside of your control for any reason, under any circumstances whatsoever!

We are Independent Agents. As an Independent Agent working with us you are paid direct from the carriers.

No assignment of commissions. No vesting period. You own your business from day one.

You are in business for yourself but not by yourself. We offer world class sales training and ongoing support.

Working with us your commissions will be high while your expenses will be low.

You will be given access to online electronic insurance application platforms for nearly every major insurance company.

Want more information? Go to:

epolicypro.com

Click on "The Opportunity"

Please read all 5 opportunity pages. At the bottom of each page there will be a click through link to continue to the next page.

Toward the bottom of the 5th opportunity page click on the link for licensed agents. You will then be taken to a prescreen page. Be sure to follow the instructions found there precisely.

IMPORTANT: Calls are welcome and accepted ONLY from those who complete the prescreen process.

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Customer Service Representative I - City of Goodyear, AZ - Goodyear, AZ

Starting Salary for this position will be: $15.58 per hour

The Customer Service Representative I position has frequent contact with the City's utility customers by phone and through counter duty resolving customer inquiries and/or complaints. This position performs general clerical and accounting functions that applies basic principles of accounting in support of accounting systems for assigned areas of functions such as accounts receivable, cash receipts, and collections.

Work requires knowledge necessary to understand basic operations, technical, or office processes; level of knowledge equivalent to four years of high school or equivalency.

The ideal candidate for this position will be bilingual with utility billing experience, have a high standard of customer service, the ability to manage stressful situations, and deal with difficult customers with tack and diplomacy.

EXAMINATION PROCESS: Only a limited number of the most highly qualified applicants meeting the City's requirements will be invited for an interview. Examination process will include a panel interview.

First Year Objectives:

Customer Service Representative I
12 Month Objectives

1. Read all SOPs for the Customer Service section.

2. Demonstrate proficiency in setting up new utility customer service accounts.

3. Demonstrate proficiency inquiring existing customer accounts.

4. Demonstrate proficiency in daily balancing of payments processed.

5. Identify all training requirements in order to become proficient in the Utility system.

6. Complete all necessary forms and filing on a timely basis.

7. Become familiar in personnel policies and procedures manual.

8. Cross train with Customer Service Advocate to handle duties at the front desk in City Hall lobby as backup.

9. Complete all annual required City training sessions.

EEO Statement:

The City of Goodyear is an Equal Opportunity Employer. Any applicant requiring additional assistance, please contact the Human Resources Department for accommodations. Prior to appointment, selected candidate(s) must pass a motor vehicle record check, criminal history check, and, if necessary for the position, a physical evaluation and/or credit history check. The City of Goodyear supports a drug and alcohol-free workplace.

The Smoke-Free Arizona Act is to protect Arizonans from the harmful effects of second-hand smoke; therefore, the City of Goodyear prohibits smoking in all designated "no smoking" areas, including enclosed areas and areas within 20 feet of the entrances (except for patios). www.smokefreearizona.org (A.R.S. § 36-601.01)

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Employee Service Center Representative (supplemental) Job - Mayo Clinic - Rochester, MN

Job Posting Number: 40925BR
Job Posting Title: Employee Service Center Representative (supplemental)
Job Posting Category: Business Professional
Work Site: MN - Rochester
Department: Human Resources

Job Description
The ESC Call Center representative is responsible for delivering high quality customer service for all types of inquiries and requests. Provide support to employees - Mayo Enterprise-wide (MCR, MCA, MCJ, MHS, GC, MMLNE, Airport) - knowing the policy and benefit differences for each site. Representatives spend 88% of time disseminating information to employees via phone and through electronic messaging. Expected to investigate, resolve, and document each inquiry. Must be able to effectively provide navigational instructions to callers. Makes decisions on how to answer questions by interpreting and weighing information and data from multiple systems and resources. The position is responsible to ensure accurate, consistent and timely delivery of Human Resource (HR) information to all employee types including: retired and active physicians, students, residents, managers and other allied health. The representatives handle inquiries and requests including but not limited to the topics of payroll, benefits, policy, and HR procedures. Must be able to effectively communicate with departments outside of the ESC (i.e. payroll/timekeeping, Service Partners, Staffing Specialists, other HR departments and sites). Expected to answer 82% of customer calls on first contact with the ability to triage all other calls to the appropriate resources. Accountable to summarize and document discussion and outcome of each phone call. Must be able to multi-task and quickly review large amounts of information (policies, databases, scripts) to provide solutions and clarifications to callers. Must be able to interpret customer's pay and benefit information. Representatives assist with the training of new staff by providing peer-to-peer training. Maintain high knowledge of HR functions and processes. Must be competent with several computer systems and software: HR payroll/benefits, applicant tracking, performance review software, Remote Access, Stellant, shorthand, Word, Outlook, Internet Explorer, and Remedy. Must develop and maintain technical expertise and policy/procedure knowledge through interaction with Employee Service Center trainers and generalists. Required to educate users on application processes. Must be able to accurately update HR systems, make critical changes to records and provide information to other sources. Required to participate in ongoing training. Assist with projects and HR Records tasks, if needed. Required to provide recommendations for continuous improvement of call center functions. Required to maintain confidentiality of information.

Basic Qualifications:
Requires associate degree or four years customer service. Call center or telephone customer service experience preferred. Requires computer system experience including windows based applications. Requires strong keyboarding/data entry skills and successful completion of Mayo typing test.

Other Qualifications:
Requires exceptional strong human relation skills, customer orientation, communication and organizational skills. Must have strong analytical skills as they problem-solve each call and must be able to interpret what is being said and what is being read in order to provide correct and accurate information. Must be able to troubleshoot computer issues (i.e. Lawson login, RD30 errors, e-Praisal, CSS, RASS) to decipher user errors and system issues. Requires decision making and judgment capabilities, strong attention to detail and follow-through. Must have the ability to communicate effectively on the phone and in writing. Must be able to handle a variety of tasks simultaneously. Must be adaptable and flexible in a changing environment. Hours may vary and additional time or overtime may be required to meet workload requirements. Incumbents are responsible for education or meetings that may not occur during their normal working hours. Must be willing to remain in the position for a minimum of two years.

License or Certification:

Benefit Eligible: No
Exemption Status: Non-exempt
Hours/Pay Period: varies
Schedule Details: Varies
Weekend Schedule: N/A

Compensation Detail: Non-exempt = Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $16.72 per hour.

Staffing Specialist: Stacy Fuhrman

Company Statement:
Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. You'll discover a culture of teamwork, professionalism and mutual respect — and most importantly, a life-changing career. We invite you to join our diverse team as we provide health, hope and healing to people from all walks of life.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

View the original article here

Employee Service Center Representative Job - Mayo Clinic - United States

Job Posting Number: 40255BR
Job Posting Title: Employee Service Center Representative
Job Posting Category: Business Professional
Work Site: Telework/Telecommute
Department: Human Resource, Employee Service Center

Job Description
The ESC Call Center representative is responsible for delivering high quality customer service for all types of inquiries and requests. Provide support to employees - Mayo Enterprise-wide (MCR, MCA, MCJ, MHS, GC, MMLNE, Airport) - knowing the policy and benefit differences for each site. Representatives spend 88% of time disseminating information to employees via phone and through electronic messaging. Expected to investigate, resolve, and document each inquiry. Must be able to effectively provide navigational instructions to callers. Makes decisions on how to answer questions by interpreting and weighing information and data from multiple systems and resources. The position is responsible to ensure accurate, consistent and timely delivery of Human Resource (HR) information to all employee types including: retired and active physicians, students, residents, managers and other allied health. The representatives handle inquiries and requests including but not limited to the topics of payroll, benefits, policy, and HR procedures. Must be able to effectively communicate with departments outside of the ESC (i.e. payroll/timekeeping, Service Partners, Staffing Specialists, other HR departments and sites). Expected to answer 82% of customer calls on first contact with the ability to triage all other calls to the appropriate resources. Accountable to summarize and document discussion and outcome of each phone call. Must be able to multi-task and quickly review large amounts of information (policies, databases, scripts) to provide solutions and clarifications to callers. Must be able to interpret customer's pay and benefit information. Representatives assist with the training of new staff by providing peer-to-peer training. Maintain high knowledge of HR functions and processes. Must be competent with several computer systems and software: HR payroll/benefits, applicant tracking, performance review software, Remote Access, Stellant, shorthand, Word, Outlook, Internet Explorer, and Remedy. Must develop and maintain technical expertise and policy/procedure knowledge through interaction with Employee Service Center trainers and generalists. Required to educate users on application processes. Must be able to accurately update HR systems, make critical changes to records and provide information to other sources. Required to participate in ongoing training. Assist with projects and HR Records tasks, if needed. Required to provide recommendations for continuous improvement of call center functions. Required to maintain confidentiality of information.

Basic Qualifications:
Requires associate degree or four years customer service.

Other Qualifications:
Call center or telephone customer service experience preferred. Requires computer system experience including windows based applications. Requires exceptional strong human relation skills, customer orientation, communication and organizational skills. Must have strong analytical skills as they problem-solve each call and must be able to interpret what is being said and what is being read in order to provide correct and accurate information. Must be able to troubleshoot computer issues (i.e. Lawson login, RD30 errors, e-Praisal, CSS, RASS) to decipher user errors and system issues. Requires decision making and judgment capabilities, strong attention to detail and follow-through. Must have the ability to communicate effectively on the phone and in writing. Must be able to handle a variety of tasks simultaneously. Must be adaptable and flexible in a changing environment. Hours may vary and additional time or overtime may be required to meet workload requirements. Incumbents are responsible for education or meetings that may not occur during their normal working hours. Must be willing to remain in the position for a minimum of two years.

License or Certification:

Benefit Eligible: Yes
Exemption Status: Non-exempt
Hours/Pay Period: 80
Schedule Details: Monday through Friday 10a-7p
Weekend Schedule: N/A

Compensation Detail: Non-exempt = Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $16.72 per hour.

Staffing Specialist: Stacy Fuhrman

Company Statement:
Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. You'll discover a culture of teamwork, professionalism and mutual respect — and most importantly, a life-changing career. We invite you to join our diverse team as we provide health, hope and healing to people from all walks of life.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

View the original article here

Customer Care Representative I- Columbus, GA- 10/27 - WellPoint, Inc - Columbus, GA

WellPoint is one of the nations leading health benefits companies and a Fortune Top 50 company. At WellPoint, we are working together to transform health care with trusted and caring solutions.

Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people’s lives, and to take your career further than you can imagine.

Customer Care Representative I:
Description

Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

Must pass the appropriate pre-employment test battery.

Primary duties may include, but are not limited to:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Analyzes problems and provides information/solutions.

Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

Thoroughly documents inquiry outcomes for accurate tracking and analysis.

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Researches and analyzes data to address operational challenges and customer service issues.

Provides external and internal customers with requested information.

Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Uses computerized systems for tracking, information gathering and troubleshooting.

Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

Seeks, understands and responds to the needs and expectations of internal and external customers.

Required to meet department goals.

EOE.M/F/Disability/Veteran

Job Qualifications

Qualifications

Level I:
Requires a HS diploma or GED;

up to 1 year of previous experience in an automated customer service environment;

or any combination of education and experience, which would provide an equivalent background.

WellPoint is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine, and is a 2013 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at www.wellpoint.com/careers . EOE.M/F/Disability/Veteran.

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WATER SERVICE REPRESENTATIVE PG 23 - Emerald Coast Utilities Authority - Pensacola, FL

JOB SUMMARY: PG 23

A Water Service Representative visits owner-occupied properties with delinquent water service accounts to receive payment or terminate service. Reports to the Customer/FOG Services Manager. Incumbent in this job classification may also be trained in performing the duties of a Fats, Oils and Grease (FOG) Compliance Inspector.

ESSENTIAL FUNCTIONS:

Read and effectively use city and county maps to plan efficient driving routes.

Receive payment for metered water charges or terminate water service at owner-occupied properties.

Use a hand-held computer device and electronic credit card reader to effectively and efficiently complete assigned duties.

Renew water service after delinquent accounts have been paid.

As needed, will be assigned to conduct inspections of food service establishments to ensure grease interceptors are constructed, installed and performing correctly.

Ensure Food Service Establishments that discharge wastewater into an ECUA wastewater facility comply with the terms and conditions of the Grease Abatement Ordinance.

With tact and courtesy address the public and maintain composure in difficult and/or stressful situations.

Report evidence of water theft or meter tampering to the supervisor.

All other duties as assigned.

Minimum Qualifications:

High school diploma, GED or equivalent. (Educational documentation will be requested upon offer of employment.)

Two years of customer service work experience.

Basic level experience using computers.

Proficiency in Spanish is desirable, but not required.

Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Testing for reading comprehension and basic workplace math calculations may be administered prior to an interview and/or job offer.

Licenses and Certifications:
Possession of or ability to obtain a Florida Driver License upon offer of employment.

ECUA will obtain a motor vehicle record of selected candidate(s) prior to employment. Candidate with 6 or more points and/or 2 moving violations within 3 years will not be eligible for a driving position with the ECUA.

All employment offers are contingent upon the job candidate successfully passing a background and reference check, post job offer physical (that may include pulmonary testing), nicotine screening and drug screening. All applicants are subject to physical assessments as required by job.

Physical Requirements/Working Environment:

While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands or arms, stoop, kneel, crouch, or crawl, and is occasionally required to lift and/or move or exert physical effort of up to 50 pounds.

Physical demands are in excess of sedentary work; employee must be able to walk or stand for prolonged periods of time and continually get in and out of a company vehicle.

While performing the essential functions of this job, the employee is regularly exposed to outdoor weather conditions and may be required to perform work in the pre-dawn or early evening hours.

Employee may be subject to a certain degree of risk associated with incidental contact with animals, insects or reptiles.

Knowledge, Skills, and Abilities/Supplemental Information:

MATERIALS AND EQUIPMENT USED:

An ECUA vehicle, either an automobile or small truck.
Standard tools used to turn water on/off.
Hand-held computer device.
Electronic credit card scanner.
Fats, Oils, and Grease (FOG) dip stick.

Ability to :
Safely operate a motor vehicle on public and private roads.

Use a hand-held computer to enter billing and payment information, field notes, work orders and daily reports.

Use street maps and route maps for the purpose of locating service addresses.

Exhibit customer-centered behaviors and to focus on customer needs.

Communicate courteously and effectively with the general public, frequently in adversarial situations.

Communicate effectively and courteously with a diverse public.

Accept criticism and deal calmly and effectively in high stress situations.

Establish and maintain effective working relationships with employees in other
departments.
Follow oral and written instructions.
Learn the TOKAY software program and/or other database programs.

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Receptionist/Customer Service Representative - State of South Carolina - Charleston County, SC

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Customer Service Representative I (CSR) Job - Henry Ford Health - Wyandotte, MI

Customer Service Representative I (CSR)

Requisition #: 69413
Status: Part-Time without Benefits (Less than 20 Hours)
Business Unit: Community Care Services
Shift: Rotating
Department: HF Hlt Prod - Wyandotte
Weekends: Yes
Job Family: Administrative Clerical
Job Function: Admin Support (Non-clinical)
Campus/Job Location Henry Ford Wyandotte Hospital
Location (State/City): US-MI-Wyandotte

Overview

Our health system thrives on teamwork, and we know our employees achieve the greatest results when they are working together for a common goal - to provide care for our patients. If you enjoy working in a collaborative environment then we have a job for you!

Henry Ford Health System is one of the country's largest health care systems and a national leader in clinical care, research and education. Our system includes the 1,200-member Henry Ford Medical Group, six hospitals, Health Alliance Plan, 32 primary care centers and many other health-related entities throughout Southeast Michigan. Founded in 1915 by auto pioneer Henry Ford, we continue to be committed to improving the health and well-being of a diverse Michigan community. In 2009 alone, Henry Ford Health System provided more than $173 million in uncompensated care. Henry Ford also is a major economic driver in Michigan and employs more than 23,000. Our health system is led by CEO Nancy Schlichting.

Responsibilities

- Performs complete intake processes for third-party insurance and other various referral source orders for home medical equipment and supplies.

- Interacts with nurses, physicians, caregivers, and patients to obtain information needed to process patient specific orders

- Actively participates in hands-on product fittings and equipment demonstrations, retail sales, purchasing, inventory, stocking, merchandising, and fitting for items such as compression garments, orthopedic supports, and prosthetic appliances.

Qualifications

- High school diploma or G.E.D. completion required

- Previous DME or Home health industry experience and / or equivalent service preferred

- Computer skills required

- At least 6 months retail sales experience preferred

- At least 6 months of customer service experience preferred

- Must have professional and courteous telephone and interpersonal skills, and well developed oral and written communication skills

- Ability to learn and utilize basic listening, research, and problem-solving skills

- Ability to tolerate frequent changes in position (sitting,/standing/walking/bending) to accommodate product fitting and demonstration activities, as well as the ability to move and/or lift objects up to 50 pounds

- Ability to demonstrate a high degree of emotional maturity, poise, flexibility, and good judgment in responding to high volume of various customer interactions

- Ability to demonstrate a high degree of empathy, tact, and diplomacy in dealing with multiple types of customers with varying socio-economic background, attitudes, intellectual levels

- Must be able to learn to and/or operate basic office equipment including items such as calculators and cash register

Equal Employment Opportunity / Affirmative Action Employer

Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, national origin, sex, sexual orientation, age, disability, religion, weight, height, marital status, familial status, veteran status or any other characteristic protected by law. CSR Bilingual ( Arabic/English)
Logisticare - Southfield, MI
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$25-$50/Hour Online Customer Service Representative

We are a rapidly growing “A” rated Marketing and Media company currently seeking Customer/Client Service Representatives to work from home in completing marketing development and research tasks.

Join our team and work from the convenience of your own home or office. Never any fees. Weekly pay and no set hours. Not a traditional job, YOU CHOOSE WHEN YOU WANT TO WORK. No selling, multi-level marketing and never any cold calling. 100% of our business is web-based and all of our services are conducted online. This website is intended to educate you on our open positions and will help you with your decision to join our team.

No experience necessary. Our free training will teach you all the skills you will need; having you online and making money in a matter of hours.

Requirements:

Good organizational skillsU.S. residentIndependently motivatedHigh level communication skills Strong work ethicComputer with internet connectionMinimal data entry skills

Benefits:

As a Customer Service Representative, you will have the potential to make $25-$50 an hour $60,000 per year part time or $120,000 per year full-time. Associates will be paid every Friday, either by check, company-provided debit card or direct deposit. You will receive full training and be eligible for pay raises based on performance. Some benefits of working with us as a Customer Service Representative include:

Ability to work from homeHigh PayFull Time or Part TimeChoose your own work schedule

Registration:

 Watch short video below for a company overview & compensation information.Click the register now button located either in the upper right hand side or at the bottom of the page.Enter your name, email address and create a password so we can send you your training info.Start working with our program.

NOTE: MUST FILL OUT REGISTRATION FORM ON NEXT PAGE FOR CONSIDERATION. LIMITED REGISTRATION. REGISTRATION WILL BE CONSIDERED IN ORDER RECEIVED. 

View the original article here

$25-$50/Hour Online Customer Service Representative

We are a rapidly growing “A” rated Marketing and Media company currently seeking Customer/Client Service Representatives to work from home in completing marketing development and research tasks.

Join our team and work from the convenience of your own home or office. Never any fees. Weekly pay and no set hours. Not a traditional job, YOU CHOOSE WHEN YOU WANT TO WORK. No selling, multi-level marketing and never any cold calling. 100% of our business is web-based and all of our services are conducted online. This website is intended to educate you on our open positions and will help you with your decision to join our team.

No experience necessary. Our free training will teach you all the skills you will need; having you online and making money in a matter of hours.

Requirements:

Good organizational skillsU.S. residentIndependently motivatedHigh level communication skills Strong work ethicComputer with internet connectionMinimal data entry skills

Benefits:

As a Customer Service Representative, you will have the potential to make $25-$50 an hour $60,000 per year part time or $120,000 per year full-time. Associates will be paid every Friday, either by check, company-provided debit card or direct deposit. You will receive full training and be eligible for pay raises based on performance. Some benefits of working with us as a Customer Service Representative include:

Ability to work from homeHigh PayFull Time or Part TimeChoose your own work schedule

Registration:

 Watch short video below for a company overview & compensation information.Click the register now button located either in the upper right hand side or at the bottom of the page.Enter your name, email address and create a password so we can send you your training info.Start working with our program.

NOTE: MUST FILL OUT REGISTRATION FORM ON NEXT PAGE FOR CONSIDERATION. LIMITED REGISTRATION. REGISTRATION WILL BE CONSIDERED IN ORDER RECEIVED. 

View the original article here

$25-$50/Hour Online Customer Service Representative

We are a rapidly growing “A” rated Marketing and Media company currently seeking Customer/Client Service Representatives to work from home in completing marketing development and research tasks.

Join our team and work from the convenience of your own home or office. Never any fees. Weekly pay and no set hours. Not a traditional job, YOU CHOOSE WHEN YOU WANT TO WORK. No selling, multi-level marketing and never any cold calling. 100% of our business is web-based and all of our services are conducted online. This website is intended to educate you on our open positions and will help you with your decision to join our team.

No experience necessary. Our free training will teach you all the skills you will need; having you online and making money in a matter of hours.

Requirements:

Good organizational skillsU.S. residentIndependently motivatedHigh level communication skills Strong work ethicComputer with internet connectionMinimal data entry skills

Benefits:

As a Customer Service Representative, you will have the potential to make $25-$50 an hour $60,000 per year part time or $120,000 per year full-time. Associates will be paid every Friday, either by check, company-provided debit card or direct deposit. You will receive full training and be eligible for pay raises based on performance. Some benefits of working with us as a Customer Service Representative include:

Ability to work from homeHigh PayFull Time or Part TimeChoose your own work schedule

Registration:

 Watch short video below for a company overview & compensation information.Click the register now button located either in the upper right hand side or at the bottom of the page.Enter your name, email address and create a password so we can send you your training info.Start working with our program.

NOTE: MUST FILL OUT REGISTRATION FORM ON NEXT PAGE FOR CONSIDERATION. LIMITED REGISTRATION. REGISTRATION WILL BE CONSIDERED IN ORDER RECEIVED. 

View the original article here

$25-$50/Hour Online Customer Service Representative

We are a rapidly growing “A” rated Marketing and Media company currently seeking Customer/Client Service Representatives to work from home in completing marketing development and research tasks.

Join our team and work from the convenience of your own home or office. Never any fees. Weekly pay and no set hours. Not a traditional job, YOU CHOOSE WHEN YOU WANT TO WORK. No selling, multi-level marketing and never any cold calling. 100% of our business is web-based and all of our services are conducted online. This website is intended to educate you on our open positions and will help you with your decision to join our team.

No experience necessary. Our free training will teach you all the skills you will need; having you online and making money in a matter of hours.

Requirements:

Good organizational skillsU.S. residentIndependently motivatedHigh level communication skills Strong work ethicComputer with internet connectionMinimal data entry skills

Benefits:

As a Customer Service Representative, you will have the potential to make $25-$50 an hour $60,000 per year part time or $120,000 per year full-time. Associates will be paid every Friday, either by check, company-provided debit card or direct deposit. You will receive full training and be eligible for pay raises based on performance. Some benefits of working with us as a Customer Service Representative include:

Ability to work from homeHigh PayFull Time or Part TimeChoose your own work schedule

Registration:

 Watch short video below for a company overview & compensation information.Click the register now button located either in the upper right hand side or at the bottom of the page.Enter your name, email address and create a password so we can send you your training info.Start working with our program.

NOTE: MUST FILL OUT REGISTRATION FORM ON NEXT PAGE FOR CONSIDERATION. LIMITED REGISTRATION. REGISTRATION WILL BE CONSIDERED IN ORDER RECEIVED. 

View the original article here

$25-$50/Hour Online Customer Service Representative

We are a rapidly growing “A” rated Marketing and Media company currently seeking Customer/Client Service Representatives to work from home in completing marketing development and research tasks.

Join our team and work from the convenience of your own home or office. Never any fees. Weekly pay and no set hours. Not a traditional job, YOU CHOOSE WHEN YOU WANT TO WORK. No selling, multi-level marketing and never any cold calling. 100% of our business is web-based and all of our services are conducted online. This website is intended to educate you on our open positions and will help you with your decision to join our team.

No experience necessary. Our free training will teach you all the skills you will need; having you online and making money in a matter of hours.

Requirements:

Good organizational skillsU.S. residentIndependently motivatedHigh level communication skills Strong work ethicComputer with internet connectionMinimal data entry skills

Benefits:

As a Customer Service Representative, you will have the potential to make $25-$50 an hour $60,000 per year part time or $120,000 per year full-time. Associates will be paid every Friday, either by check, company-provided debit card or direct deposit. You will receive full training and be eligible for pay raises based on performance. Some benefits of working with us as a Customer Service Representative include:

Ability to work from homeHigh PayFull Time or Part TimeChoose your own work schedule

Registration:

 Watch short video below for a company overview & compensation information.Click the register now button located either in the upper right hand side or at the bottom of the page.Enter your name, email address and create a password so we can send you your training info.Start working with our program.

NOTE: MUST FILL OUT REGISTRATION FORM ON NEXT PAGE FOR CONSIDERATION. LIMITED REGISTRATION. REGISTRATION WILL BE CONSIDERED IN ORDER RECEIVED. 

View the original article here

Disability Claims Representative Trainee - Phoenix - Liberty Mutual - Phoenix, AZ

Disability Claims Representative Trainee - Phoenix

-

31297

Description

Launch your career at Liberty Mutual - A Fortune 100 Company!

Have an investigative nature? Like to understand all the details and contributing factors before you make decisions? Like helping people resolve questions? Claims might just be right for you. 

If you join our Group Benefits claims team, Liberty Mutual starts you off right with a comprehensive training program, one-on-one mentoring, and on-the-job training. ...

View the original article here

New Accounts Representative - TalentBridge - Charlotte, NC

***MULTIPLE POSITIONS***
Responsible for the approval and review of account documents received from advisors. Expected to perform a set amount of tasks daily using several applications, following set procedures and guidelines. Tasks include:
• Approval of New account documentation
• General maintenance of accounts

Location

Charlotte, NC

Type

Temporary

Salary

$15.01-$20.00 per/hr

Bonus/Incentives

$15-$16/hr

Education/Experience

BS/BA

Job Requirements

Solid working knowledge of ...

View the original article here

Patient Access Representative Part Time - On-Call- Harker Height

View the original article here

Sales Representative

Hiring Company Industry: Business Services Number of Employees: 10,000+ Employees Total Compensation: $97K to $109K - Bonus / Commission: $50K - $60K Reports to: District Sales Manager Location: Ventura, CA; Columbus, OH; Dayton, OH; Portland, ME; Costa Mesa, CA; Madison, WI; Naperville, IL; Worcester, MA; Minneapolis, MN; Glendale, CA; Brentwood, CA; Las Vegas, NV; Santa Cruz, CA; San Jose, CA; Sonoma, CA; Providence, RI; Camarillo, CA; Oakland, CA; Redondo Beach, CA; Brookfield, WI; Woodland Hills, CA; Chicago, IL; Torrance, CA; Manhattan Beach, CA; Stamford, CT; Culver City, CA; Watsonville, CA; Boston, MA; Sacramento, CA; Novato, CA; Hartford, CT; Bedford, NH; Foxboro, MA; San Ramon, CA; San Diego, CA You will be redirected to TheLadders.com

Job Description

Here is your chance to join them as a sales rep. They are currently seeking a SALES PROFESSIONAL with a hunter mentality and an eagerness to drive new business development in their Human Resource Solutions division

• Call on existing clients to SELL human resource outsourcing services consisting of employee handbooks, workers compensation administration, cobra, employee management tools, state unemployment services, safety programs & compliance tool
• Build & maintain referral relationships with accountants, current payroll sales team, and current benefits sales team
• Human Resource Solutions Sales Representatives will receive a 3 week professional training program which includes technical & sales skills training
Job Requirements
• Must have a minimum of 3 years business to business outside sales experience as a "HUNTER"
• Strong communications, networking, and relationship building skills
• Excellent math & analytical skills
• Documented ability to prospect via phone & in person to bring in new business
• Ability to attend training program in Rochester, NY

Top notch sales professionals will participate in one of the nation's top 50 Corporate Sales Training programs at their University . Every employee is provided several hundred hours of training in various formats, field, classroom, workbook, and online instruction. Their corporate training center is visited by corporate leaders from around the world to witness their employees in training. You will attend a two week training session initially, then another week 60 days later. Upon returning from training, sales representatives will prospect, network, and sell in their designated territory.

Base salary $47-$49k + $8k /year expense acct + UNCAPPED commissions. 1st year potential $90-100K. 2nd year $130-150K.Top reps are making $200+

RequirementsMust have a minimum of 3 years business to business outside sales experience as a "HUNTER"
• Strong communications, networking, and relationship building skills
• Excellent math & analytical skills
• Documented ability to prospect via phone & in person to bring in new business
• Ability to attend training program in Rochester, NY

View the original article here

Admitting Clerk, Patient Registration Representative - PRN - Cedar Park Regional Medical Center - Cedar Park, TX

Conducts patient interviews to obtain registration information, complete required forms and obtain signatures. Represents hospital as the focal point for all initial communications. Education:
High School diploma or GED Experience/Skills:
Use of computer to fulfill essential functions of job required Customer service experience desired Medical office experience desired Ability to type 35 word per minute desired
Community Health Systems - 18 hours ago - save job - block

View the original article here

Sales Representative

Sales Representative

Here is your chance to join them as a sales rep. They are currently seeking a SALES PROFESSIONAL with a hunter mentality and an eagerness to drive new business development in their Human Resource Solutions division

• Call on existing clients to SELL human resource outsourcing services consisting of employee handbooks, workers compensation administration, cobra, employee management tools, state unemployment services, safety programs & compliance tool
• Build & maintain referral relationships with accountants, current payroll sales team, and current benefits sales team
• Human Resource Solutions Sales Representatives will receive a 3 week professional training program which includes technical & sales skills training
Job Requirements
• Must have a minimum of 3 years business to business outside sales experience as a "HUNTER"
• Strong communications, networking, and relationship building skills
• Excellent math & analytical skills
• Documented ability to prospect via phone & in person to bring in new business
• Ability to attend training program in Rochester, NY

Top notch sales professionals will participate in one of the nation's top 50 Corporate Sales Training programs at their University . Every employee is provided several hundred hours of training in various formats, field, classroom, workbook, and online instruction. Their corporate training center is visited by corporate leaders from around the world to witness their employees in training. You will attend a two week training session initially, then another week 60 days later. Upon returning from training, sales representatives will prospect, network, and sell in their designated territory.

Base salary $47-$49k + $8k /year expense acct + UNCAPPED commissions. 1st year potential $90-100K. 2nd year $130-150K.Top reps are making $200+

RequirementsMust have a minimum of 3 years business to business outside sales experience as a "HUNTER"
• Strong communications, networking, and relationship building skills
• Excellent math & analytical skills
• Documented ability to prospect via phone & in person to bring in new business
• Ability to attend training program in Rochester, NY

Note: Please mention GetInsuranceSalesJobs.com in your cover letter when applying. Thanks for notifying us about this posting!

Please help us monitor our job postings by providing us feedback on this job. If you feel this job is miscategorized or some type of spam please let us know. Once a job has been reported to us, we will investigate it further and make the appropriate adjustments. If you require a response please submit your question or concern to our Customer Service Department

This position is currently filled/closed/expired, please CLICK HERE to search for similar positions.

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View the original article here