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MD Patient Care Coordinator - OC - Kaiser Permanente - Washington, DC
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As delegated by and under indirect supervision of clinic nursing supervisor, and with direction from charge nurse, staff nurse, or practitioner, supports practitioner and clinical team to accomplish proactive patient management. Performs variety of technical, clerical, receptionist, and patient care duties to assist practitioners and other members of health care team in providing high quality patient care through health care system. Prepares sterile and un-sterile fields and assists practitioner with minor procedures and occasional office-based surgical procedures.
Additional for Medical Assistant II and I:
Identifies, draws up, and labels medications for immediate verification and use by the practitioner. Assists in resolving and/or responding to non-clinical related patient complaints and inquires. Acts as preceptor/trainer. Collaborates with clinic nursing supervisor to develop operational strategies and process improvements for department/unit.
Additional for Medical Assistant I:
Assists practitioner with highly specialized procedures (i.e. frequent office-based surgical procedures, chain of custody urine collection, splint manufacturing, and medicine administration) after completion of training and competency requirements, in accordance with policies/procedures, and as delegated by clinic nursing supervisor and ordered by authorized practitioner.
Essential Functions:
Obtains, identifies and records vital signs, prevention data, medications, chief complaints and other pertinent information; observes, records and reports pertinent patient symptoms, reactions, condition changes, and information; immediately identifies and reports to RN or practitioner all adverse observations, reactions, conditions, or emergency situations
Transcribes patient specific data into electronic system using practitioner generated ICD-9 and CPT codes for purposes of billing, coding, and clinical data reporting and analysis
Prepares room and instruments for use during exam or procedure; assists practitioner or RN with wide variety of patient care procedures and tests; collects, labels, and processes specimens as required by practitioner and in accordance with policies and procedures; performs point-of-care laboratory tests as authorized by policy and delegated by nursing supervisor
Maintains and promotes clean, safe, and well-equipped environment for patients, family members, and staff; follows departmental and organizational directives to isolate and process contaminated instruments and supplies; cleans rooms, furniture, instruments, and equipment according to established polices and procedures
Additional for MA II and I:
Draws-up and labels medications on sterile and unsterile field for immediate verification and administration by the practitioner; verbalizes preparation and shows practitioner medication container; as ordered by authorized practitioner, calls patient prescriptions to pharmacy
Additional for MA I:
Assists practitioner with highly specialized procedures (i.e. medicine administration, highly specialized and technical office-based medical, or surgical procedures, splint manufacture, chain of custody urine collection)
Additional essential functions as listed in the complete job description
Basic Qualifications:
Graduate of post high school medical assisting program with 200 hours clinical externship, military medical specialist training or completion of two year on-the-job training in medical assisting
Current BLS for Healthcare Provider CPR or CPR/AED for the Professional Rescuer certification
Certification in specialty area, if applicable
Demonstrated knowledge of and skill in interpersonal relations, customer service, detail-oriented, problem solving, teamwork, creativity/innovation, and meet variable workloads
Talking to co-workers, customers, outside vendors, and on the telephone
Reading, writing, speaking, and understanding English
Training/giving and receiving instructions
Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness
Additional for Medical Assistant I:
Rank 91B10 or higher as Army Medical Specialist or other military branch Medical Specialist equivalent with three months experience
Completion of either of the two may be considered as equivalency for education requirement: 1) one full semester of RN Adult Health Nursing coursework and its companion clinical placement, OR 2) completion of two full semesters LPN coursework, with related clinical placements. Fully qualified RN or LPN may also be considered as equivalent to education and training listed above
Additional for Medical Assistant II:
Rank 91B10 or higher as Army Medical Specialist or other military branch Medical Specialist equivalent with one year experience or graduate medical assisting program with nine months continuous experience
Fully qualified RN or LPN may be considered as equivalent to education and training listed above
Obtain passing score of 80% on pharmacology exam
Two years of relevant medical assisting experience and successful completion of formal pharmacology course may be considered as equivalent to formal education or attending in-house pharmacology course
Additional for Medical Assistant I:
Rank 91B10 or higher as Army Medical Specialist or other military branch Medical Specialist equivalent with eighteen months experience, or graduate of medical assisting program with one year continuous experience
If medication administration required of job, then must obtain passing score of 80% on pharmacology exam and attend class sponsored by Kaiser Permanente on Administration of Medications (and complete required medication administration competency annually)
If assisting in office-based medical or surgical procedures requiring highly specialized equipment is required of job, then must successfully complete and maintain required competencies annually for the general surgical assistant role, the specific procedures in which they assist and the specialized handling and cleaning of the equipment
Hawaii-Honolulu-Hospital/Medical Offices 3288 Moanalua Rd.

Here in Hawaii, the spirit of aloha permeates our daily actions and interactions. It's a welcoming spirit, and one that's alive and well at Kaiser Permanente Hawaii. Since 1958, we have proudly served our island communities as ohana. Today, each of us-from our financial professionals and IT team members to our RNs and physicians on the frontline of care-contributes to that ongoing mission. If you're looking to be a part of our rich heritage of care, this is the place to put your beliefs into practice.
As delegated by and under indirect supervision of clinic nursing supervisor, and with direction from charge nurse, staff nurse, or practitioner; supports practitioner and clinical team to accomplish proactive patient management. It performs variety of technical, clerical, receptionist, and patient care duties to assist practitioners and other members of health care team in providing high quality patient care through health care system. In addition, prepares sterile and un-sterile fields and assists practitioner with minor procedures and occasional office-based surgical procedures.
Essential Functions:
- Obtains, identifies and records vital signs, prevention data, medications, chief complaints and other pertinent information; demonstrates and applies critical thinking; observes, records and reports pertinent patient symptoms, reactions, condition changes, and information; immediately identifies and reports to RN or practitioner all adverse observations, reactions, conditions, or emergency situations
- Uses data systems to identify orders for prevention and screening services; provides for physical and emotional comfort, and safety of patient;
- Accepts orders from practitioner for treatments and procedures conducted in unit within scope of work and competencies; transcribes patient specific data into electronic system using practitioner generated ICD-9 and CPT codes for purposes of billing, coding, and clinical data reporting and analysis
- Prepares room and instruments for use during exam or procedure; assists practitioner or RN with wide variety of patient care procedures and tests; collects, labels, and processes specimens as required by practitioner and in accordance with policies and procedures; performs point-of-care laboratory tests as authorized by policy and delegated by nursing supervisor
- Documents patient care interactions and activities following clinic standards, including all findings, instructions, and patient responses
- Maintains and promotes clean, safe, and well-equipped environment for patients, family members, and staff; follows departmental and organizational directives to isolate and process contaminated instruments and supplies; cleans rooms, furniture, instruments, and equipment according to established polices and procedures
- Reviews, compiles, documents and prepares paper or on-line clinical records for clinical encounters; retrieves other clinical documentation and records as requested; retrieves and/or delivers mail for practitioners and healthcare team members; informs practitioner of diagnostic results to assure expeditious follow up
- Notifies practitioner of patient cancellations, postponements, and failures to show communication with co-workers and supervisor; relays pertinent information to staff members in own department or other departments; assures information is accurate and complete
- Maintains familiarity with various schedules, clinic procedures, surgeries, coding techniques, and preferences unique to individual practitioners and nursing staff
- Additional essential functions as listed in the complete job description

We're looking for big ideas-6.9 petabytes is a good start. That's how much data we manage and store in Information Technology at Kaiser Permanente-more than the Library of Congress can claim. We're home to some other big ideas, like creating KP HealthConnect®, the nation's largest electronic medical record system. Using social media and text messaging to help members engage in their own care. And developing predictive modeling tools that anticipate health issues before they're an issue. It's the kind of thinking that's shaping the future of technology, health care, and the lives of all 8.6 million of our members. If you're ready to contribute your own big ideas, join us.
Several years ago, Kaiser Permanente embarked on an ambitious project (KP HealthConnect) to create an electronic medical record system and operating platform that improved the quality of healthcare delivered to their members. Working in partnership with Epic, Kaiser Permanente has invested billions of dollars in the EMR system which enables physicians and KP member's access to relevant health care information; and optimizes billing, coding, scheduling, registration and other clinical operations systems. Internet capability offering patient secure messaging to clinicians, patient internet access to the EMR, and operational reporting are additional functionality.
The HIM - Coding and Abstracting Technical Application Specialist position is responsible for being the primary owner and Subject Matter Expert for the HIM - Coding and Abstracting application and 3M. HIM - Coding and Abstracting and 3M are components of the KP HealthConnect program which supports charge capture, coding and abstracting, patient accounting and claims processing. The position will report to the Manager of Billing and Claims on the Revenue Cycle Team within the Care Delivery BIO.
Essential Functions:
* Responsible for achieving in-depth knowledge of KP Health Connect application software & business operations to ensure that the application is configured to support business requirements.
* It is expected that if the candidate is not certified, certification will be achieved within 90 days of attending Epic training.
* Required to obtain the following minimum certifications: EPIC HIM Coding and Abstraction, Resolute Hospital Billing.
* Epic certification will be maintained current with Epic releases
* Configures EPIC and 3M applications by translating business requirements into software specifications.
* Provides production support for the SCAL region for 3M Encoder Application, KP HealthConnect HIM Coding and Abstracting module and KP HealthConnect Hospital Billing.
* Acts as a liaison between KP Health Connect & other departments regarding configuration issues.
* Performs in-depth analyses of workflows, data collections, report details, & other technical issues associated with the use of KP Health Connect software.
* Analyze, collaborate design, test, and support development, testing and production environments,
* Work closely with fellow team members, project teams and customers in the analysis, design, testing and management of system updates and enhancements.
* Executes test plans for configuration testing; performs problem resolution of configuration.
* Develops & documents internal decisions that form the basis for the design decisions w/in the Health Connect applications.
* Participate in routine analysis, installation, testing, migration of upgrades, fixes and new releases by software vendor.
* Prioritizes & implements system updates & changes; communicates changes to users prior to granting access to new releases.
* Comply with internal change management process, HIPAA and security policies.
* Participates in 24/7 on-call rotation
* Performs other duties as directed.


