IT Service Engineering Manager

People all over the world use Yammer to communicate and collaborate openly with their coworkers. This makes workplaces more effective and makes employees happier and more engaged. We know this for a fact, because we’re not only building Yammer; we’re using it every day to do our jobs. We need people who are enthusiastic, who ask great questions, and who have strong opinions (but aren’t afraid to admit when they’re wrong).

Yammer IT is a global department that covers our offices in both San Francisco and London. Spanning two cities on opposite sides of the ocean, we nonetheless work closely together on projects and have a follow-the-sun support structure. As individuals we span a wide variety of expertise, and cover a wide variety of tasks.

Our team is looking for people who have a love for the work we do, complimented by a strong customer service oriented attitude. We're a tight-knit team in charge of a wide spread of resources, so your excellent problem solving skills and ability to work well within a team environment will be crucial to your—and our—success.

We have a great opportunity to join our SF based team as a local IT leader reporting to the Global IT Director.

No day is ever the same in Yammer IT.

What we want you to do:

Providing feedback on the local IT team to Global IT Director

Providing guidance and mentorship on projects.

Oversee day-to-day operations and thorough completion of projects.

Encourage IT-wide discussion on future projects and maintain engagement among staff.

Continue to administer Core Responsibilities.

Broadcasting IT-related information that impact Yammer groups.

Become the local representation for IT in the SF office.

Collaborating with Global IT Director in crafting weekly meeting agendas.

Identify, define, and develop IT roadmap and vision.

Effectively staff resources onto projects to encourage efficacy and team growth.

Acting as liaison for Yammer IT to the larger Microsoft community.

Collaborating with Yammer teams to define and develop IT solutions to their pain points.

Involved in Yammer IT hiring decisions.

Managerial tasks, including one: ones and Connect generation and submissions, input in people advancement discussions.

Building relationships with MSFT IT and supporting the Non Windows support model through use of our SW and services.

What we'd like you to have:

3-5 years management experience working in a corporate environment

Casper Experience

Lync phone system experience

Experience with Mac OS X, in particular within Active Directory environments

Experience with efficiently supporting systems that support hundreds of desktops users

Knowledge of LDAP, including Open Directory and Active Directory

Expert knowledge of Mac OS

What we use:

Operating Systems: Mac OSX, *NIX, Windows 8/Server 2012

Casper Mac Management tool

JIRA

Office 365

Open LDAP

Aruba Wireless

Dell

HyperV

KVM

ESXI

GITHub

Microsoft is an equal opportunity employer. The Yammer team has folks from a variety of backgrounds, races, ethnicities, previous work histories, and life experiences, and we are eager to maintain and grow that diversity. The Yammer product is used by all kinds of people, so that diversity of experiences is critical to how we develop. We believe in sane work hours, using our vacation time, learning on the job, and offer paid parental leave.

Microsoft is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

View the original article here

ENG SERVICE ENGINEER II

Are you ready to make an impact on one of Microsoft’s fastest growing businesses?   Are you passionate about leading the IT industry and driving cloud adoption across the world?   If so, come join the fast paced Service Engineering team within the SharePoint Online organization, responsible for key facets of the online service.   This is an exciting and fast growing business as we are rapidly on boarding new online customers.   This team works closely with the other BPOS services to launch the next wave of Microsoft Online services.  

The SharePoint Online Service Engineering team is chartered with developing, building, and running a highly available, secure, and scalable online environment.   This environment provides a great opportunity for an experienced Service Engineer with specific focus on Datacenter Network Engineering.   This role will be primarily responsible for building, running, and migrating our global network infrastructure.   The position will require the ability to partner with partner teams, build architectural strategies, and drive project plans to deliver against key business initiatives.   It will also involve joint software development efforts across multiple infrastructure platforms such as Cisco, Juniper, and F5 Networks.

Responsibilities include:

• Interact with business stakeholders to develop operational project plans that align with key business objectives.

• Manage day-to-day network build operations within Microsoft datacenters.

• Provide general networking expertise, design next generation network architectures and corresponding adoption strategies.

• Develop tools, optics, and quality control processes that provide network service stability.

• Develop and deploy role based reporting dashboards for executives, account support, and operations personnel.

• Debug and resolve technical problems through collaboration with IT teams.

• Establish clear standards and procedures documentation for training other engineers and operations personnel.

• Reporting of key performance KPIs and metrics.

Education & Job experience requirements:

  BA/BS in Computer Science, Electrical/Computer Engineering, related degree, or equivalent work experience.

  Strong System Engineering & Administrative skills with datacenter networks.

  Demonstrated strong experience in scripting languages such as PowerShell, C# and C++.

  Relevant knowledge of network industry standards and the use of analytics in an operational setting.

  Understanding of software development methodologies and practices including agile development and continuous integration (CI)

  Experience working Cisco, Juniper, and F5 systems.

  Certifications such as MCSE, CCNA, CCNP, CCIE, CNE is a big plus.

  Participation in the Operations team’s 24/7 on-call rotation as needed.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

View the original article here

Customer Service Executive

Customer Service Executive
£18,000 plus excellent company benefits and bonuses
Monday to Saturday - 5 days a week
Shifts: 9:00am - 5:30pm and 10:00am - 6:00pm

Dynamite Recruitment is currently working with a fantastic company based in the Hemel Hempstead area who are looking to recruit an experienced Customer Service Executive to join their busy team. This is a very exciting opportunity to join a growing company and build a fantastic career.

The Role:

* Attending pre-arranged customer appointments at appointed dealerships and talking to new customers about their finance agreement.

* Ensuring the customers qualify and understand the full process and terms and conditions.

* Ability to establish customer intent and ability to repay the agreed amount of finance over a certain time frame.

* Making sure all documents and paperwork is complete and regulations are adhered to.

* Answer all customer queries to ensure deal is closed.

The Ideal Candidate:

* Customer focused with a friendly and informative approach to work.

* Excellent level of customer service along with the ability to build and maintain rapport with both consumer and dealerships.

* Ability to work independently and report to the area manager.

* High level of organisation and ability to manage own time efficiently.

* Previous experience in customer finance or personal banking would be desirable.

* Knowledge and/or understanding of Consumer Credit Compliance regulation is desirable but again not essential.

Please contact Kate at Dynamite Recruitment for more details and apply now!

Key words - Customer finance, personal banking, car sales, Deal Maker

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

View the original article here

CUSTOMER SERVICE REPRESENTATIVE/ SR - New Mexico Gas Company - Clovis, NM

Under general supervision, creates quality, value and confidence in the eyes of our customers by providing quality customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location

Develops proficiency in the majority of customer service technical transactions and gains a working knowledge of complex customer service transactions. Transactions include but are not limited to: move in, move out and transfer of service, high bill inquiries, emergency orders, statement of account, bill presentation, bank draft, budget billing, lifewatch, medical certificates, agency assistance programs, credit, billing (edits, service order exceptions), miscellaneous adjustments, budget billing, and emergency response

Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates

Reduces revenue losses by implementing existing business practices that apply to bad debt recovery, unbilled meters, enforcing deposit policies, and identification of other areas of potential exposure and maintains statistical information as needed

Successfully completes all training and associated assessments; department standards must be met or exceeded

Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts

Detects, investigates, and collects revenue from energy diversions, as applicable or assigned

Actively manages, preps for and troubleshoots DNPs or may assist in preparation of customer notices, as needed or assigned

May provide on-the-job training or formal training classes on related customer service subjects as directed by management in a limited range of topics and may serve as a specialist in development of customer service training, as applicable or assigned

COMPETENCIES:

Ability to manage difficult or emotional customer situations, while maintaining a professional and courteous demeanor

Ability to respond promptly to customer needs and solicit dialog with customers to improve or exceed customer expectations

Ability to effectively respond to customer requests for service and/or assistance with a sense of urgency

Working knowledge and understanding of all procedures, services offered rate tariffs, rules and regulations, and applicable state and federal regulations covering credit and collection practices and customer billing

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

High school diploma or GED with one to three years of related/applicable experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline.

CERTIFICATES, LICENSES, REGISTRATIONS:

Depending upon position and/or geographic location, may be required to possess a valid driver's license and meet the acceptable driving record requirements of the Company.

COMMUNICATION SKILLS:

Ability to read and comprehend general instructions, short correspondence, and memos

Ability to write general correspondence

Ability to speak clearly and persuasively in positive or negative situations

Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization

Ability to effectively listen and get clarification, in order to respond to questions

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

COMPUTER SKILLS:

Ability to use a personal computer, and database software

Ability to gain proficiency in the majority of customer service technical systems; systems include: billing system, automated call dispatching, telephone system email, payroll system, keyboard tools, referral service, emergency order response system, customer service intranet site, and the external Company web site

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to apply customer service understanding to carry out detailed but uninvolved written or oral instructions. Ability to effectively resolve a range of simple to complex problems/issues in various situations.

PHYSICAL DEMANDS:

Regularly required to sit up to 2/3 of the time and communicate effectively with others over the telephone and person-to-person. Good vision and manual dexterity required. Must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

Office/field environment.

CUSTOMER SERVICE REPRESENTATIVE SR

SUMMARY:

Under limited supervision, creates quality, value and confidence in the eyes of our customers by providing quality customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location

Fully proficient in all customer service technical transactions. Transactions include but are not limited to: move in, move out and transfer of service, high bill inquiries, emergency orders, statement of account, bill presentation, bank draft, budget billing, lifewatch, medical certificates, agency assistance programs, credit, billing (billing edits, service order exceptions, service order completions, miscellaneous adjustments, budget billing, and emergency response

Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates

Reduces revenue losses by implementing existing business practices that apply to bad debt recovery, unbilled meters, enforcing deposit policies, and identification of other areas of potential exposure and maintains statistical information as needed

Successfully completes all training and assessments; department standards must be met or exceeded

Addresses and skillfully resolves customers energy consumption inquiries via person-to-person or telephone contacts which typically involves the most complex transactions and issues

Detects, investigates, and collects revenue from energy diversions as applicable or assigned

Actively manages, preps for and troubleshoots disconnections for non-payment or may assist in preparation of customer notices, as needed or assigned

Provides professional, courteous and effective customer interactions, which often includes engaging in a wide-range of difficult/challenging customer interactions

Provides on-the-job training or formal training classes on wider-range of related customer service subjects as directed by management and may serve as a specialist in development of customer service training, as applicable or assigned

Coordinates daily work activity or daily customer service activities as directed to assist supervisor

Provides assistance to other customer care employees regarding technical inquiries (person to person or telephone contact)

Assists on special projects, when assigned

COMPETENCIES:

Ability to manage difficult or emotional customer situations, while maintaining a professional and courteous demeanor

Ability to respond promptly to customer needs and solicit dialog with customers to improve or exceed customer expectations

Ability to effectively respond to customer requests for service and/or assistance with a sense of urgency

In-depth knowledge and understanding of all procedures, services offered, all rate classes, billing procedures, service order procedures, credit and collection procedures and practices, collections, bankruptcies, and diversion investigations to include negotiation settlements with customers on appropriate rates, as applicable

Demonstrated ability and/or skill in motivational and leadership competencies

Ability to handle recurring and/or special customer problems that require judgment and creativity

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

High school diploma or GED with three to five years of related experience (e.g. customer service, collections, cashiering, etc.), and the successful completion of any and all required training, or equivalent combination of education and/or experience related to the discipline.

CERTIFICATES, LICENSES, REGISTRATIONS:

Depending upon position and/or geographic location, may be required to possess a valid driver's license and meet the acceptable driving record requirements of the Company.

COMMUNICATION SKILLS:

Ability to read and comprehend complex instructions, short correspondence, and memos

Ability to write complex correspondence

Ability to speak clearly and persuasively in positive or negative situations

Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization

Ability to effectively listen and get clarification, in order to respond to wide range of questions

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

COMPUTER SKILLS:

Ability to use a personal computer and database software

Proficiency in all customer service technical system; systems include: billing system, automated call dispatching, telephone system, email, payroll system, keyboard tools, referral service, emergency order response system, customer service intranet site, and the external Company website

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to apply an expert customer service understanding to carry out detailed and at times involved written or oral instructions. Ability to effectively resolve problems/issues involving complex issues in wide range situations. Ability to deal with problems involving at times limited concrete variables in standardized situations.

PHYSICAL DEMANDS:

Regularly required to sit up to 2/3 of the time and communicate effectively with others over the telephone and person-to-person. Good vision and manual dexterity required. Must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

Office environment.

SALARY RANGE

CUSTOMER SERVICE REPRESENTATIVE

$11.48/hr - $15.31/hr

CUSTOMER SERVICE REPRESENTATIVE SR

$14.07/hr - $18.76/hr

EQUAL OPPORTUNITY STATEMENT

New Mexico Gas Company is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

DOT STATEMENT

This position performs one or more covered or "safety sensitive" tasks that are regulated by the Department of Transportation (DOT) natural gas pipeline or commercial motor vehicle driver related regulations. Both types of jobs require that all individuals meet specific criteria, training, and pre-employment qualifications as defined by the DOT, which may include physical examinations and/or successful background information as required for the specific job.

View the original article here

Sr IT Service Engineer

Do you have a passion for security and excited about impacting some of the largest and most complex infrastructure security challenges Microsoft is involved with today?   If the answer is yes, you may be a candidate to join the ACE Team.  

The ACE (Assessment, Consulting & Engineering) team is the assessment and advisory services arm of Microsoft’s Information Security & Risk Management organization.   Our team is a dynamic organization chartered with providing security assessment services to both Microsoft and to Microsoft’s enterprise and public sector customers to help effectively manage security risks.   As a part of our charter, we are tasked with sharing and showcasing with external customers how Microsoft manages risks as well as to learn and bring back best practices from Microsoft’s customers to benefit Microsoft’s own risk management needs.  

The successful candidate for the IT Service Engineer role will engage in a consulting role with both internal clients and Microsoft’s enterprise customers to assess, develop and architect Microsoft-based infrastructure security solutions.   A thorough understanding of Microsoft and networking technologies, and experience deploying complex enterprise security solutions is expected for the ideal candidate.  

SR IT Service Engineer responsibilities:

Lead and architect comprehensive security solutions for Microsoft

Drive cross-organization engagements with senior-level engineering and program management staff

Govern and drive the change management process for Secure Architecture and Designs

Deliver overall secure architecture documentation and service delivery implementation models

Develop and assess for the security of technical infrastructure security solutions, including the design and architecture of enterprise networks.

Follow all Microsoft service delivery methodology for engagements for relevant offerings, including: adherence to delivery process, quality assurance, time tracking, and customer satisfaction

Accept and lead complex assignments with extensive organizational impact

Anticipate and respond to emerging threats with innovative security solutions

Influence and drive security solutions across organizational boundaries

Must be able to work autonomously as well as in team environments, often in stressful, high impact situations

Requirements/Qualifications and Previous Work and Related Experience (including educational requirements):

Knowledge of TCP/IP, Kerberos, PKI, Active Directory, Networking, threat-modeling in the enterprise environment is required

Excellent written, verbal and presentation skills are required

Exceptional analytical and organizational skills are essential and required

10+ years work experience in an Information Security organization or Information Security Consultancy

Extensive knowledge of ISO 27001/27002 standards and related assessment methodologies

CISSP, SANS certifications, Microsoft technology certifications and other security certifications are desired

Familiarity with global privacy regulations and compliance methods

Sound program management, analysis, problem resolution, team building, judgment and decision making skills

Microsoft Office skills at an advanced user level

This position may require travel

Microsoft is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

View the original article here

Principal Service Engineering Manager

Job Purpose:

Microsoft IT (MSIT) has one of the most exciting and challenging IT environments in the world. Delivering services that enable our customers, our partners, and our employees to be the best they can be and using the products we make in groundbreaking ways is one of the most invigorating positions available in Microsoft or anywhere in the world.

As part of the Corporate Functions IT leadership team, you will lead the Service Engineering Organization that deploys and provides escalation support for our four distinct business functions that run the company: HR, Finance, Legal and IT. In this role, you will leverage your technical experience and knowledge in services architecture to design and deploy scalable solutions, collaborating with multiple teams and disciplines to create truly horizontally-scalable and robust services.

We particularly look for at least one of two backgrounds: either as a developer or as an operations engineer (preferably both). If you were a developer, you were the one on the team who got most excited by increasing the availability, reliability, scalability, and performance of your services-oriented architecture. You loved adding telemetry to your application so that you could investigate how your users interacted with and experienced your application.   If you were an operations engineer, you were the one who was keen on automation, never wanting to do the same manual task twice.

Core Job Responsibilities include:  

  Develop and maintain a vision and strategy for the Service Engineering Organization

  Develop and own the strategy and roadmap for tools to support Service Engineering‘s catalog of Services

  Understand the customer and market to align the Service Engineering organization to successfully achieve the service-wide IT vision and strategy

  Deliver real-time and self-serve experiences across our service portfolio and aligned with Microsoft’s server and cloud platform strategy

  Design Services using Service Oriented Architecture

  Design of effective diagnostics and alerting

  Minimize failures and resulting customer impact through Resilience Modelling Analysis (FMEA for Cloud) and Simulating service outages

  Drive Data-driven analysis of current service behavior to inform service designs, and identify ways that standard data center SKUs can be leveraged.

  Work with Software Engineers to help design approaches to enable “Testing in Production” (Tip) as a strategic alternative to more extensive pre-production testing.

  Understand end to end performance characteristics of services

  Design systems and processes for running enterprise or consumer services at scale, drive cost & operational efficiency

  Deliver one service management solution and experience for change, problem, configuration and incident management

  Review, cost and design optimized designs based on rigorous understanding of costs and returns

  Measure and drive improvement in organizational performance through the identification and implementation of performance metrics.

  Deliver high level design documents addressing the business, infrastructure, security, support and operational needs of a solution

  Provide excellent customer service, leadership and communication to the organization and businesses we support

Skills/Qualifications:

  Minimum 10+ years of current software development/service engineering expertise and a minimum of 5 years leading or managing a high performing Engineering or Service Engineering organization

  Ability to read/write and debug code

  Expertise in a scripting language such as Powershell, Python, or Perl

  Knowledge in OOD and an OOP language such as C# or Java

  Knowledge and familiarity with Open/Enterprise Architecture frameworks

  Knowledge of how the entire service landscape works (Service dependencies) and related technologies

  Service Lifecycle COGS and planning

  Deep familiarity with cloud technology strengths and limitations

  Deep knowledge of building high-performance, highly available, reliable, distributed software & services

  Experience with continuous delivery & configuration management

  Track record of leading technical teams across stages of service development and delivery using agile methods

  Strong problem solving and algorithmic thinking

  Strong ability to deal with ambiguity and identify important problems to solve

  Track record building and coordinating technical/architectural plans to address enterprise service goals and challenges

  Experience automating the delivery and management of private and public cloud infrastructure series at enterprise scale using the Microsoft server and cloud platform or similar technology

  In-depth multi-disciplined knowledge of network services and technologies and how they are evolving. Strong candidates should be knowledgeable of future IT trends in multiple areas such as security, network and system virtualization, WAN routing, datacenter ecosystem, disaster recovery, SAN, and wireless networking.

  Management experience with executive communications, coaching others, driving and delivering results, fostering teamwork, enforcing standards, giving constructive feedback.

  Experience working in virtual team environments across business boundaries to deliver value beyond the scope of your reporting structure, focus on business value to the Microsoft ecosystem of customers, partners, and employees, and be a champion for intellectual property (IP) sharing and reuse.    

  Strong domain knowledge in Human Resources, Finance, Legal and IT preferred.

  A BS in Computer Science or Engineering strongly preferred.

Microsoft is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

View the original article here

Customer Service Advisor

Sorry - we can't use that file. Please try again with a CV that is:

.doc, .docx, .rtf, .txt or .pdf formatless than 500kb in size.Cancel Change

View the original article here

TELECOMMUTE CUSTOMER SERVICE - IMMEDIATE START

YOU MUST APPLY ONLINE ON OUR WEBSITE HERE:

WEEKLYCASHPAYCHECK.COM

This is Not MLM, Networking, Gifting, or Surveys.

We are a Major USA Based Internet Company and are
Urgently Seeking Work at Home Customer Service Reps.

This is a Real Work at Home Opportunity with Weekly Pay.

We Have Been in Business for Over 7 Years and Going Strong.

Work from Anywhere in the United States.

Flexible Scheduling - Start Today Part time or Full time.

Make $100 - $500 Per Day - Paid Weekly via Direct Deposit or Paycheck.

You Can Start Working Right Now - Even if it is 2:00 AM.

No... View Full Description Selling, Cold Calling, Telemarketing, or Talking to Anyone is Involved.

It's FREE to Start Working With Us!

Want to Know More? Of Course You Do.

JUST VISIT: WEEKLYCASHPAYCHECK.COM

Watch the Job Overview Video, Then... You Guessed it.. "Start Today Free"!

Keywords: sales, marketing, advertising, work from home, work at home, customer service, part time, part-time, telecommute, full time, telecommuting, stay at home, online, full-time, home, work, home office, online customer service, now hiring, hiring, immediate hire, immediate start, start today, retail, administrative, admin, office, start now, weekly paycheck, daily income, weekly income, online paycheck, paycheck, csr, reps, customer service representative, home rep, stay at home moms, moms, daily, weekly, immediate, mom, no selling, free, daily pay, weekly pay, data entry, data, no start up fees, no start up, customer service reps, business, management, manager, zero, online work, online career, internet, internet work, internet career, telemarketing, telemarketers, student, job, jobs, make money, cash, remote, remotely, career

If you are not a registered user, click here to sign up for a free account.

Join 5,625 other Customer Service professionals receiving free weekly job listings to their inbox every week.

maintaining store cleanliness. Compensation is tied to customer satisfaction; th...
participate in everything from sales and marketing and customer service to opera...
participate in everything from sales and marketing and customer service to opera...
A few individuals are willing to look beyond traditional customer service positi...
We’re currently hiring Part-Time Sales/Customer Service Associates. For over 3...

View the original article here

Service Engineer 2

Microsoft IT is for those IT professionals and business technology professionals who want to be strategic partners to the business and be the first place to create innovative solutions using all of Microsoft’s products and services. Microsoft IT provides career growth opportunities, a rewarding and flexible work environment so you can better integrate professional and personal life. Unlike other IT organizations, Microsoft IT employees make global impact on thousands of customers and thousands of employees who use Microsoft software and services.

Does the idea of being part of a fast paced and laser focused team chartered with delivering Service Telemetry tooling and insights across Microsoft IT excite you? Are you someone who can leverage multiple disparate technology stacks, data sources and business models to tie together a cohesive monitoring and manageability solution? Are you able to work cross groups, teams, organizations and all of Microsoft to help deliver a simplified customer focused, data driven   BI solutions utilizing the latest and greatest technologies? If so, we are interested in having you apply to join our Management, Design and Investigation team within MPSIT (Marketing, Products and Services IT).

We are looking for a technical Sr. Service Engineer to help manage and support our legacy, and in some cases 3rd party or proprietary tool set as IT begins the overall migration to Service Now while in parallel being an active participant in our Service Telemetry pilots and roll out to all of MSIT.

The ideal candidate will need to be well versed in Online Service technologies with an ability to leverage and develop monitoring solutions that enable our business to view end to end service scenarios from the customer’s perspective allowing us to proactively identify and resolve issues. Additionally, strong interpersonal, communication and relationship management skills are a must to help establish and maintain our partnerships with central service offering dependencies, Microsoft Product teams, our partner engineering teams and 3rd party partnerships. Must be a strong team player who can bring concerns to light utilizing data driven approaches.

Primary responsibilities include:

•      Short term management and support of MPSIT Marketing and Partner legacy service support systems such as System Center Service Manager, Ops Light - a proprietary asset management system and Keynote Data feeds

•      Technical SME and contact on migration of our legacy monitoring tooling to Service Now including integration points, Alerting and Keynote

•      Assist on creation of Custom System Center Operations Manager Management packs for application and service instrumentation

•      Active engagement with SDO to enable MSIT to support PHX in partnership with MPSIT and ESSIT

•      Participation as developer and SME on our MSIT Service Telemetry project in driving how we get the data out and use the data from telemetry including:

o      Service Desk

o      Customer Experience

o      Asimov

o      Azure (Ops Insight – App Insight)

Minimum Requirements:

•      Excellent written and verbal communication skills

•      Experience and knowledge of Microsoft Online Service Technologies: Azure, Windows Operating systems, SQL, .NET Framework, IIS,   and their interoperability

•      Experience and knowledge of C#, PowerShell etc. languages

•      Experience building Online Service Monitoring solutions at Enterprise Scale

•      Ability to balance going after the right level of data vs. storing everything to ensure high quality health monitoring at scale

•      Ability to develop SCOM custom management packs

•      BA/BS in Computer Science, Computer Engineering, Management Information Systems, Information Security or other technical field.

Desired Skills and Experience:

•      Good understanding of SCOM as an Online or LOB service health monitoring solution

•      Knowledge of System Center Service Manager

•      Knowledge of Telemetry solutions such as Azimov, Xpert, Scope, HD Insight, etc…

•      Knowledge of competitive technologies such as AWS, Keynote, HTTP watch, Google analytics, Gomez etc.

Microsoft is an equal opportunity employer.   All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

View the original article here

Field Service Technician - PSL Rheotek USA

.container { width: 92%; max-width: 1500px; } @media (min-width: 1700px) { .col-xl-2 { width: 20%; } } @media (min-width: 770px) { #tabProfile .dropdown-menu { margin-left: -75px; } } Field Service Technician - PSL Rheotek USA | PSL Rheotek USA Inc Job Opening Sign In PSL Rheotek USA Inc

Save Alert Share Post to LinkedIn Post to Twitter Post to Facebook Share on Google+ Email Job Field Service Technician - PSL Rheotek USA PSL Rheotek USA Inc Granger, IN Posted 3 days ago in Everything Else

Entry-level Field Service Technician/Installer
PSL Rheotek USA Inc – Granger, IN

Job Description:
We are seeking a self-motivated and technically oriented individual with electrical/electronic education and/or experience for the position of Field Service Technician/Installer. Individual must be familiar with reading circuit diagrams and various electronic trouble-shooting techniques, and have an aptitude for computer operations. Applicants must have excellent communication skills as they will be required to teach the operation of instruments to users. While being familiar with networks, having refrigeration experience, and a chemistry background would be helpful, these skills are not a requirement. For this position, approximately 50%-80% of time will be spent travelling throughout the United States and all travel expenses are reimbursed. Individual will be responsible for installing and servicing our complete line of testing instruments that measure the physical properties of liquids. Training for the full product line will be provided.

Responsibilities:
- Complete provided training
- Learn our products and service procedures
- Execute electronic trouble-shooting techniques
- 50%-80% of position is travelling (all expenses reimbursed)
- Installing and servicing our complete line of testing instruments
- Training users on the proper use and operations of these instruments

Requirements:
- Associate degree or equivalent from a two-year college or technical school and/or other combination of technical training through the military, apprenticeship, or other equivalent training/experience
- High school diploma or equivalent
- Self-motivated and technically oriented
- Electrical/electronic education and/or experience
- Familiarity with circuit diagrams and electronic trouble shooting techniques
- Computer aptitude
- Excellent communication skills
- Interact with customers in a professional manner
- Pass a drug screening prior to employment and throughout the course of employment

Benefits:
- Medical/dental/vision
- Paid vacation and holidays
- A competitive wage and more

Company Description:
PSL Rheotek USA Inc is the US distributor for Poulten,Selfe and Lee LTD. We provide on-site support and service; including all warranty, preventative maintenance, and repair work on all of Poulten, Selfe and Lee LTD’s products. We provide instruments and service to the polymer, petroleum and pulp industries for testing viscosity as well as providing sample prep systems, viscosity standards and glass viscometers.

All qualified applicants will receive consideration for employment without regard for race, color, religion, sex, or national origin.
We are an equal opportunity and affirmative action employer
Military friendly employer

About PSL Rheotek USA Inc:

PSL Rheotek USA Inc is the US distributor for Poulten,Selfe and Lee LTD. We provide on-site support and service; including all warranty, preventative maintenance, and repair work on all of Poulten, Selfe and Lee LTDâ??s products. We provide instruments and service to the polymer, petroleum and pulp industries for testing viscosity as well as providing sample prep systems, viscosity standards and glass viscometers.

View all jobs at this company

Apply Now: Your Name:Email Address:Phone Number:ReplaceResume on File:Attach Resume: or enter textEnter Text Resume: or upload resumeEnter Text Resume:ReplaceAdd Profile Photo: (optional)Visible to all employers. Min 100px wide (jpg,gif,png).Go to last stepfunction show_upload() { $('#upload_resume').show(); $('#text_resume').hide();}function show_text() { $('#upload_resume').hide(); $('#text_resume').show();}function init_resume_fields() { $('#text_resume_link').on('click',function() { show_text(); $('#attach_resume_label').hide(); $('#text_resume_label').show(); }); $('#upload_resume_link').on('click',function() { show_upload(); $('#text_resume_label').hide(); $('#attach_resume_label').show(); });}var _MobileApplyManager = function(formSelector){ var sectionRegistry = {}, execSectionTransition = function mobileTrans() { $('html,body').scrollTop($(formSelector).offset().top); }, saveEntry = function(section) { var fields = section.fields, saveObj = {}; for (var i=0, fieldsLen = fields.length; i genConcatSectionText: No section type registered for " + s.name; return; } var text = "\n" + s.name + ":\n\n"; var allContent = s.contentArr; for (var i=0, allContentLen = allContent.length; i {lastSection} var s = sectionRegistry[type], params = params || {}, last = params.lastSection; if (!s) { throw "MobileApplyManager->triggerSection: No section type registered for " + type; return false; } var no_validate = (s.count == 0) || (sectionIsEmpty(s) && last && s.count > 1); if (!no_validate && !s.validate()) { return false; } s.count++; if (s.count > 1) { saveEntry(s); } if (!params.lastSection) { execSectionTransition(); s.uiUpdateFct(s); } return true; }, getTextResume: function() { var text = ""; text += $('#name').val() + "\n" + $('#email_address').val() + "\n" + $('#phone_number').val() + "\n\n"; var summary = $('#summary_text').val(); if (summary != "") { text += "\nExecutive Summary:\n\n" + summary + "\n\n"; } for (var s in sectionRegistry) { text += genConcatSectionText(sectionRegistry[s]); } return text; } }};var MobileApplyManager = new _MobileApplyManager('#inlineApplyForm');var EXPERIENCE_SECTION = MobileApplyManager.createSectionType({ name: "Experience", fieldArr: [ {name: "companyname"}, {name: "jobtitle"}, {name: "startdatemonth", custom_output: function(val){ return "Dates: " + val + "/"; }}, {name: "startdateyear", custom_output: function(val){ return val + " to "; }}, {name: "enddatemonth", custom_output: function(val){ return val + "/"; }}, {name: "enddateyear"}, {name: "job_desc", custom_output: function(val){ return "\nSummary: " + val + "\n"; }} ], uiUpdateFct: function(section) { var count = section.count; $('#work-history').fadeOut(function(){ if (count > 1) { $('#summary_header').html(" Work History - Job #" + count); if (count == 2) { $('#summary_block').fadeOut(100); $('#position_header').html("Add Position:"); } $('.work').val(''); $('#status_msg').html(' Job saved. Add another job.').show(); $('#work-history').fadeIn(100); } else { $('#status_msg').hide().html(''); $('#quickApplyStep1,#mobile-indeed').fadeOut(function() { $('#work-history').fadeIn(100); $('.mobileApplyHeader').hide(); $('.termsLink').hide(); $('.topApplyButtons').hide(); }); } }); }, validate: function() { return $('input[name=jobtitle],input[name=companyname],select[name=startdatemonth],select[name=startdateyear],select[name=enddatemonth],select[name=enddateyear]').valid(); }});var EDUCATION_SECTION = MobileApplyManager.createSectionType({ name: "Education", fieldArr: [ {name: 'schoolname'}, {name: 'degree'}, {name: 'yearcompleted', custom_output: function(val){ return "Degree date: " + val + "\n"; }}, {name: 'honors_text'} ], uiUpdateFct: function(section) { var count = section.count; $('#edu-history').fadeOut(function(){ if (count > 1) { $('.edu').val(''); $('#edu_title').html(" Education - School #" + count); if (count == 2) { $('#edu_header').html("Add School"); } $('#status_msg').html(' School saved. Add another school.').show(); $('#edu-history').fadeIn(100); } else { $('#status_msg').hide().html(''); $('#work-history').fadeOut(function() { $('#edu-history').fadeIn(100); $('#contact-submit-block').fadeIn(100); $('.mobileApplyHeader').hide(); $('.termsLink').removeClass('dNonePhone dNoneTablet dNoneTabletSmall').show(); }); } }); }, validate: function() { return $('input[name=degree],input[name=schoolname],input[name=yearcompleted]').valid(); }}); By clicking the button above,
I agree to the ZipRecruiter Terms of Use.

More Quick Ways to Apply: function monsterApplySuccessCallback(eventData){ //Redirect to our API endpoint using the Monster URL so we can exchange our token for the data and process the application document.location.href = "https://www.ziprecruiter.com/job/monster-apply-request?job_url=https%3A%2F%2Fwww.ziprecruiter.com%2Fjob%2FField-Service-Technician-PSL-Rheotek-USA%2Fa1db96ad%3Fsource%3Dcpc-careerjet&requestUrl=" + eventData.req.requestUrl;} Apply with LinkedIn window.condition_queue = { queue: [], timeout: 250, limit: 100, register: function(condition, callback, limit) { limit = limit ? limit : this.limit; if (typeof(condition) === 'function' && typeof(callback) === 'function') { this.queue.push([condition, callback, limit, 0]); clearInterval(this.interval_id); var queue = this.queue; var interval_id = setInterval(function() { _queue = []; _.each(queue, function(condition_array) { condition_array[3]++; if (condition_array[0]()) { condition_array[1](); } else { if (condition_array[2] > condition_array[3]) { _queue.push(condition_array); } } }); queue = _queue; if (!queue.length) { clearInterval(interval_id); } }, this.timeout); this.interval_id = interval_id; } }} Apply to this Job Above .ui-widget-content { height:auto !important; } .ui-icon { text-indent:0 !important; width: 40px !important; } .ui-dialog-titlebar-close { right: 1em !important; width: 40px !important; color:white !important; } function callPop() { setTimeout(function() { $('body').mousemove(function( event ) { var clientY = event.clientY; var clientX = event.clientX; if ( clientY Powered by ZipRecruiter - the easiest job posting service on the web. Post a Job|Search Jobs|Get Free Job Alerts|Privacy Policy

Job Search Tips The ZipRecruiter job matching algorithm analyzes millions of jobs from hundreds of job boards to instantly return the most relevant results. Here are some additional tips to help you optimize your search:

Job titles are best:
Searching for a specific job title provides more accurate results than company names or other keywords. software engineer is better than coder, and registered nurse is better than hospital. Zip code can help narrow your location:
For location, a zip code is generally more precise than entering city, state.You can use quotes:
Surround multiple terms in quotes to treat them as a phrase, like: "program manager" or "dental hygenist".You can exclude certain terms:
Enter a minus sign before any terms you want to exclude, like: -travel or -"entry level". You can require certain terms:
Enter a plus sign before any terms you want to require, like: +full-time or +"full benefits". Got it, thanks!

Back to Top

View the original article here

Compliance Service Engineer II

Come join the Microsoft Dynamics Compliance Program and become engaged with the fast moving and expanding world of cloud services.   The Dynamics Compliance Program supports multiple services including Microsoft CRM Online, Microsoft Dynamics Marketing and many other services.   In this role you will be involved in governance, risk and compliance initiatives across the services working with teams on an international level.

You’ll work with subject matter experts (SMEs) from multiple services to help define and deliver on the compliance needs required to operate our Online service. You will also have direct impact on the customer in this role by working to tell the compliance story of our services in sales pursuits. This includes creating and managing internal and external resources to help educate our customers and sellers on our world class compliance stack.   You will be involved in reviewing product and service capabilities to help guide the team in ways to achieve and sustain compliance status with different standards/certifications. The position also has multiple opportunities to work with teams outside of Dynamics and Microsoft, this includes Internal/External auditors, Other Services groups (O365 and Azure) and corporate teams such as OSSC, TWC and LCA.

The Ideal Candidate  

A successful candidate will have strong technology, communication and project management skills that will enable you to work with multiple organizations in completing projects independently.   You will also work with a team of other compliance and security individuals to drive to a common goal of a world class governance, risk and compliance organization for the Dynamics organization.

Excellent communication is paramount for this role. You will be managing both internal and external communications and educating people about what the Dynamics compliance plan offers.   This can include white papers, RFP (request for proposal) guides, keeping communications (web sites and status updates) current and developing PowerPoints to help deliver our message.

You will also work with multiple services and apply your compliance expertise to help teams put in place and maintain appropriate controls in order to meet compliance and security requirements. This includes helping teams identify and remediate gaps and evaluating controls as they apply to the individual services. This will also include managing both internal and external audits to keep our current certifications and accreditations.

Basic Qualifications:

3 + years of Security and/or Compliance Program experience (Internal or External Audit)

A BS/BA in Information Systems, Business or related field or the equivalent experience

Other Qualifications:

Familiarity with security compliance and regulatory frameworks- examples: ISO27001, PCI DSS, FedRAMP, Privacy, FISMA, NIST, CFR 42 (HIPPA) etc.

Strong project management skills for managing multiple concurrent deliverables/audits/certifications

Excellent communication skills and the ability to clearly articulate requirements to executives and to control owners

A passion for communicating with end user, Customer, Partner, and Field communities

The ability to work both independently and in a multi-disciplinary team environment

A solid track record of achieving success through teamwork and collaboration, influencing without authority, resolving conflict, and measuring results.

CISA, CISSP and other compliance/security related certifications are a plus

Microsoft is an equal opportunity employer.   All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

View the original article here

Service Engineer 2 - GFS 895420

Global Foundation Services is the team behind the cloud. GFS is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy individual to help build the network that powers the world’s largest online services.

?Global Network Services team within Microsoft's Cloud and Enterprise Division is looking for a network security engineer with strong experience in developing and delivering network solutions for large-scale datacenter driven IP networks. The ideal candidate needs to have in-depth knowledge of IP routing, firewalls, intrusion prevention, DDoS, as well as significant systems experience. In addition, the candidate will have strong demonstrable experience in programming or scripting languages. Must be flexible, and be able to work on multiple projects with different priorities while maintaining a team attitude. You will be able to leverage your strong programming skills to automate tasks, and simplify operational tasks.

Roles & Responsibilities

This role will be key in increasing the team’s capacity to deliver project work and in providing better after-hours support for security services.

Success is demonstrated in this role by:

Gaining a deep understanding of the security solutions the team manages

Troubleshooting service issues quickly and efficiently to root cause

Communicating effectively with the team and customers

Owning the service while making and implementing recommendations for improvement.

Develop automation software to integrate with existing systems and enhance existing functionality to scale our multi-vendor production network

Build software infrastructure for network monitoring and analysis, aid in capacity planning and network security change analysis

Skills & Qualifications

?The successful candidate must be capable of designing and deploying security solutions with little to no assistance. Also must be able to clearly document designs and processes.

Person must have a solid foundation in designing, managing and supporting network security solutions (firewalls, IDS/IPS, anti-DDoS, Authentication services).

Ability to design, deploy, configure, manage, and troubleshoot security technologies (firewalls, IPS, Anti-DDoS, and AAA services)

Ability to build automated solutions for various tasks leveraging variable inputs.

Understanding of network technologies, architectures and devices.

Experience Required

?Expert-level knowledge and experience in the network security field and ability to design and troubleshoot network security solutions.

Experience in developing security hardening procedures, security best practices, and policy implementation

Familiar with debugging large-scale systems

Experience with data analysis skills and statistical tools

BS degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems, or other technical field prefferred.

Basic Required Qualifications

?Minimum 5 years of experience of performing Information Security related duties

Analytical minded

Process minded

Strong written and verbal communication skills

Self Starter with ability to work with little direction

Maintains technical knowledge within areas of expertise

Stays current with new and evolving technologies via formal training and self-directed education

Microsoft is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Criminal Justice Information Services:   This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Public Trust Position: This position may require passing a United States Public Trust Position (PTP) background investigation to meet federal, state and/or local government requirements.

Microsoft is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

CNE:GNS

View the original article here

Military Service Members and Veterans - USA (15)++ - Accenture - Chicago, IL

Military Service Members and Veterans - USA (15)++ more... ?

Title: Military Service Members and Veterans - USA (15)++Location: USA Other Locations: USA-CO - Denver, USA-FL - St. Petersburg, USA-NY -New York, USA-TX - Dallas, USA-MA - Boston, USA-TX - Las Colinas, USA-CA - San Jose, USA-CA - San Diego, USA-CA - San Francisco, USA-MN - Minneapolis, USA-OH - Cincinnati, USA-PA - Philadelphia, USA-TX - San Antonio, USA-MD - Ft. Meade, USA-TN- Knoxville, USA-NJ - Florham Park, USA-TX - Houston, USA-IL - Chicago, USA-GA - Atlanta, USA-VA - Reston, USA-TX - Austin Job Number: 00257209 We currently have a variety of opportunities available. This posting represents multiple roles in various locations across the US. Some roles are location-specific, while others require travel. You may be contacted by multiple Accenture r ecruiters, who will work to align you with the appropriate group based on your background, qualifications, experience, interest and our current business demand . With many of the world's leading companies as our clients-including 91 of the Fortune Global 100, more than three-fourths of the Fortune Global 500 and government agencies around the world-the projects we undertake are helping shape the future of business, government and society. For over 20 years, we have consistently produced solid financial results in both good times and bad, generating net revenues of $28.6 billion last fiscal year (ended Aug. 31, 2013). Accenture is your chance to make a real difference to the way the world's leading companies and governments operate. Accenture offers career opportunities across our workforces, providing a unique career experience, depending on your skills, career objectives and preferred work experience. Across every area of our business, you'll find people who are among the best at what they do. Military service members and veterans Military professionals are known for their strong work ethic, commitment to excellence, and ability to succeed in a challenging environment, exemplifying many of the same core values we live at Accenture. The lessons learned as military men and women are very transferable to the work we do. Leadership, discipline, organization, teamwork, and doing what it takes to get the job done are some of the areas in which military experience directly applies to our work. As a global consulting, outsourcing and technology company, Accenture offers a wide range of career opportunities for military personnel and veterans. Many apply their experience operating in the government environment with Accenture Federal Services, while others chose to apply their functional skills, such as management, logistics, cyber security, or accounting to work with clients across industries Qualifications: Required Skills: Other than Dishonorable Discharge from any branch of the US Armed Forces Relevant work experience in one or more of the following disciplines: Management Consulting Logistics Information Technology - Network, Data Center, Programming, Systems Administration, Help and Service Federal Business Development Finance and Accounting Acquisition and Contracting Marketing and Communications Proposal and Contract Management Information and Cyber Security Property and Facilities Travel and/or degree may be required for some positions Additional Preferred Skills: Security Clearance (or ability to obtain clearance) Experience with specific software applications Experience managing teams and/or projects Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state or local law. Accenture is committed to providing veteran employment opportunities to our service men and women.

Job: Industry Solutions & Services

View the original article here

Senior Service Engineer Manager

Microsoft’s Internet of Things group is developing a service that enables enterprises to unlock insight from their existing array of devices and sensors. We seek a Service Engineering lead that has experience operating a large scale, cloud based service. The Service Engineering lead will manage a team of service engineers to provide Incident Management Infrastructure, Problem Management Infrastructure and Service Capacity Management.

Responsibilities:

•      Develop and implement a capacity management program to maximize elasticity for our customers while minimizing our operating costs

•      Continue to improve our ability to respond to Live Site incidents quickly and efficiently

•      Introduce data driven methodologies to identify Live Site incident trends, causality and drive mitigation prioritization.

•      Collaborate with engineering teams to drive operational improvements into the deployment, reliability, and cost of the service.

•      Manage a team Service Engineers

•      Oversee device labs, administer budgets and direct vendor staff

•      Partner with leadership across the organization to building a devops culture within the organization

Requirements/Qualifications and Previous Work and Related Experience (including educational requirements):

•      5+ years experience designing, operating or implementing cloud service and/or IT infrastructure

•      3+ years experience leading technical teams

•      Proven track record of implementing and operating large scale, mission critical, customer facing services

•      Hands-on experience provisioning, monitoring and maintaining Azure based cloud services

•      Proficient with feedback and metrics collection techniques

•      Completed at least 1 ship cycle

•      Ability to deal with the ambiguity associated with working in a fast paced and changing environment.

•      Excellent written and oral communication skills

•      Leadership skills: Sound problem resolution, judgment, negotiating and decision making skills.

•      Ability to manage and deliver multiple project phases at the same time

•      Strong analytical and organizational skills

Microsoft is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

View the original article here

Customer Service Representative I - City of Goodyear, AZ - Goodyear, AZ

Starting Salary for this position will be: $15.58 per hour

The Customer Service Representative I position has frequent contact with the City's utility customers by phone and through counter duty resolving customer inquiries and/or complaints. This position performs general clerical and accounting functions that applies basic principles of accounting in support of accounting systems for assigned areas of functions such as accounts receivable, cash receipts, and collections.

Work requires knowledge necessary to understand basic operations, technical, or office processes; level of knowledge equivalent to four years of high school or equivalency.

The ideal candidate for this position will be bilingual with utility billing experience, have a high standard of customer service, the ability to manage stressful situations, and deal with difficult customers with tack and diplomacy.

EXAMINATION PROCESS: Only a limited number of the most highly qualified applicants meeting the City's requirements will be invited for an interview. Examination process will include a panel interview.

First Year Objectives:

Customer Service Representative I
12 Month Objectives

1. Read all SOPs for the Customer Service section.

2. Demonstrate proficiency in setting up new utility customer service accounts.

3. Demonstrate proficiency inquiring existing customer accounts.

4. Demonstrate proficiency in daily balancing of payments processed.

5. Identify all training requirements in order to become proficient in the Utility system.

6. Complete all necessary forms and filing on a timely basis.

7. Become familiar in personnel policies and procedures manual.

8. Cross train with Customer Service Advocate to handle duties at the front desk in City Hall lobby as backup.

9. Complete all annual required City training sessions.

EEO Statement:

The City of Goodyear is an Equal Opportunity Employer. Any applicant requiring additional assistance, please contact the Human Resources Department for accommodations. Prior to appointment, selected candidate(s) must pass a motor vehicle record check, criminal history check, and, if necessary for the position, a physical evaluation and/or credit history check. The City of Goodyear supports a drug and alcohol-free workplace.

The Smoke-Free Arizona Act is to protect Arizonans from the harmful effects of second-hand smoke; therefore, the City of Goodyear prohibits smoking in all designated "no smoking" areas, including enclosed areas and areas within 20 feet of the entrances (except for patios). www.smokefreearizona.org (A.R.S. § 36-601.01)

View the original article here

Employee Service Center Representative (supplemental) Job - Mayo Clinic - Rochester, MN

Job Posting Number: 40925BR
Job Posting Title: Employee Service Center Representative (supplemental)
Job Posting Category: Business Professional
Work Site: MN - Rochester
Department: Human Resources

Job Description
The ESC Call Center representative is responsible for delivering high quality customer service for all types of inquiries and requests. Provide support to employees - Mayo Enterprise-wide (MCR, MCA, MCJ, MHS, GC, MMLNE, Airport) - knowing the policy and benefit differences for each site. Representatives spend 88% of time disseminating information to employees via phone and through electronic messaging. Expected to investigate, resolve, and document each inquiry. Must be able to effectively provide navigational instructions to callers. Makes decisions on how to answer questions by interpreting and weighing information and data from multiple systems and resources. The position is responsible to ensure accurate, consistent and timely delivery of Human Resource (HR) information to all employee types including: retired and active physicians, students, residents, managers and other allied health. The representatives handle inquiries and requests including but not limited to the topics of payroll, benefits, policy, and HR procedures. Must be able to effectively communicate with departments outside of the ESC (i.e. payroll/timekeeping, Service Partners, Staffing Specialists, other HR departments and sites). Expected to answer 82% of customer calls on first contact with the ability to triage all other calls to the appropriate resources. Accountable to summarize and document discussion and outcome of each phone call. Must be able to multi-task and quickly review large amounts of information (policies, databases, scripts) to provide solutions and clarifications to callers. Must be able to interpret customer's pay and benefit information. Representatives assist with the training of new staff by providing peer-to-peer training. Maintain high knowledge of HR functions and processes. Must be competent with several computer systems and software: HR payroll/benefits, applicant tracking, performance review software, Remote Access, Stellant, shorthand, Word, Outlook, Internet Explorer, and Remedy. Must develop and maintain technical expertise and policy/procedure knowledge through interaction with Employee Service Center trainers and generalists. Required to educate users on application processes. Must be able to accurately update HR systems, make critical changes to records and provide information to other sources. Required to participate in ongoing training. Assist with projects and HR Records tasks, if needed. Required to provide recommendations for continuous improvement of call center functions. Required to maintain confidentiality of information.

Basic Qualifications:
Requires associate degree or four years customer service. Call center or telephone customer service experience preferred. Requires computer system experience including windows based applications. Requires strong keyboarding/data entry skills and successful completion of Mayo typing test.

Other Qualifications:
Requires exceptional strong human relation skills, customer orientation, communication and organizational skills. Must have strong analytical skills as they problem-solve each call and must be able to interpret what is being said and what is being read in order to provide correct and accurate information. Must be able to troubleshoot computer issues (i.e. Lawson login, RD30 errors, e-Praisal, CSS, RASS) to decipher user errors and system issues. Requires decision making and judgment capabilities, strong attention to detail and follow-through. Must have the ability to communicate effectively on the phone and in writing. Must be able to handle a variety of tasks simultaneously. Must be adaptable and flexible in a changing environment. Hours may vary and additional time or overtime may be required to meet workload requirements. Incumbents are responsible for education or meetings that may not occur during their normal working hours. Must be willing to remain in the position for a minimum of two years.

License or Certification:

Benefit Eligible: No
Exemption Status: Non-exempt
Hours/Pay Period: varies
Schedule Details: Varies
Weekend Schedule: N/A

Compensation Detail: Non-exempt = Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $16.72 per hour.

Staffing Specialist: Stacy Fuhrman

Company Statement:
Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. You'll discover a culture of teamwork, professionalism and mutual respect — and most importantly, a life-changing career. We invite you to join our diverse team as we provide health, hope and healing to people from all walks of life.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

View the original article here

Patient Service Assistant-Central Registration - Avera Health - Worthington, MN

Sorry, I could not read the content fromt this page.

View the original article here

Employee Service Center Representative Job - Mayo Clinic - United States

Job Posting Number: 40255BR
Job Posting Title: Employee Service Center Representative
Job Posting Category: Business Professional
Work Site: Telework/Telecommute
Department: Human Resource, Employee Service Center

Job Description
The ESC Call Center representative is responsible for delivering high quality customer service for all types of inquiries and requests. Provide support to employees - Mayo Enterprise-wide (MCR, MCA, MCJ, MHS, GC, MMLNE, Airport) - knowing the policy and benefit differences for each site. Representatives spend 88% of time disseminating information to employees via phone and through electronic messaging. Expected to investigate, resolve, and document each inquiry. Must be able to effectively provide navigational instructions to callers. Makes decisions on how to answer questions by interpreting and weighing information and data from multiple systems and resources. The position is responsible to ensure accurate, consistent and timely delivery of Human Resource (HR) information to all employee types including: retired and active physicians, students, residents, managers and other allied health. The representatives handle inquiries and requests including but not limited to the topics of payroll, benefits, policy, and HR procedures. Must be able to effectively communicate with departments outside of the ESC (i.e. payroll/timekeeping, Service Partners, Staffing Specialists, other HR departments and sites). Expected to answer 82% of customer calls on first contact with the ability to triage all other calls to the appropriate resources. Accountable to summarize and document discussion and outcome of each phone call. Must be able to multi-task and quickly review large amounts of information (policies, databases, scripts) to provide solutions and clarifications to callers. Must be able to interpret customer's pay and benefit information. Representatives assist with the training of new staff by providing peer-to-peer training. Maintain high knowledge of HR functions and processes. Must be competent with several computer systems and software: HR payroll/benefits, applicant tracking, performance review software, Remote Access, Stellant, shorthand, Word, Outlook, Internet Explorer, and Remedy. Must develop and maintain technical expertise and policy/procedure knowledge through interaction with Employee Service Center trainers and generalists. Required to educate users on application processes. Must be able to accurately update HR systems, make critical changes to records and provide information to other sources. Required to participate in ongoing training. Assist with projects and HR Records tasks, if needed. Required to provide recommendations for continuous improvement of call center functions. Required to maintain confidentiality of information.

Basic Qualifications:
Requires associate degree or four years customer service.

Other Qualifications:
Call center or telephone customer service experience preferred. Requires computer system experience including windows based applications. Requires exceptional strong human relation skills, customer orientation, communication and organizational skills. Must have strong analytical skills as they problem-solve each call and must be able to interpret what is being said and what is being read in order to provide correct and accurate information. Must be able to troubleshoot computer issues (i.e. Lawson login, RD30 errors, e-Praisal, CSS, RASS) to decipher user errors and system issues. Requires decision making and judgment capabilities, strong attention to detail and follow-through. Must have the ability to communicate effectively on the phone and in writing. Must be able to handle a variety of tasks simultaneously. Must be adaptable and flexible in a changing environment. Hours may vary and additional time or overtime may be required to meet workload requirements. Incumbents are responsible for education or meetings that may not occur during their normal working hours. Must be willing to remain in the position for a minimum of two years.

License or Certification:

Benefit Eligible: Yes
Exemption Status: Non-exempt
Hours/Pay Period: 80
Schedule Details: Monday through Friday 10a-7p
Weekend Schedule: N/A

Compensation Detail: Non-exempt = Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $16.72 per hour.

Staffing Specialist: Stacy Fuhrman

Company Statement:
Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. You'll discover a culture of teamwork, professionalism and mutual respect — and most importantly, a life-changing career. We invite you to join our diverse team as we provide health, hope and healing to people from all walks of life.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

View the original article here

Customer Service Specialist - City of Appleton, WI - Appleton, WI

This is varied customer service and clerical work, which involves moderately complex work methods and problems. Work requires the exercise of initiative, independent judgment, confidentiality, discretion in handling delegated administrative details, and the performance of various clerical duties. Work is performed under general supervision of the Managerial Accounting Coordinator.

Examples of Duties:

• Provides customer service on the telephone and at the customer service counter. Makes appropriate referrals when necessary.
• Prepares, types, or revises correspondence, reports, studies, memos, staff reviews, hearing notices, etc. for the Community Development Department and Planning Office and staff.
• Responsible for mailing hearing notices and following through with City Clerk, meeting time deadlines.
• Photocopies and mails packets for the Technical Review Team and Historical Preservation Commission.
• Responds to questions requiring knowledge of City and department policies and procedures
• Performs Assessment support functions including: downloading and maintaining the digital photo database; creating Apex Sketches; creating & mailing assessment letters; printing & distributing property record cards, etc
• Performs general clerical duties such as typing, filing, and data entry.
• Types, distributes and maintains records for agendas, reports and minutes.
• Issues, records and files various permits.
• Creates billing for various permits.
• Prepares and maintains department files, records and reports.
• Processes all internal and external mail including collecting, sorting and distributing.
• Orders and maintains office and machine supply inventory, order forms and publications.
• Maintains department's daily follow-up system.
• Processes all billing; receives cash/check payments for records; cash receipting; orders office supplies & equipment.
• Prepares purchase authorizations and reconciles procurement cards monthly
• Prepares monthly and quarterly department reports.
• Creates and updates establishment lists and client lists. Prepares mass mailings as assigned.
• Updates payroll records and vehicle information
• Performs other duties as assigned.
• Maintains regular punctual and predictable attendance, works overtime and extra hours as required.
• Prepares agendas, reservations and notices for meetings, conferences, training, etc.
• Create and run Sequel queries & street listings.
• Performs duties of other clerical staff in the department as needed.
• Assists with correspondence and delivery of various information.
• May be asked to make accommodations for out-of-town meetings for staff

Typical Qualifications:

Experience in general clerical work; graduation from high school plus additional training of at least one year of college, business, technical or secretarial school (including or supplemented by courses in typing, computer use, office practices and clerical subjects); or any equivalent combination of experience and training that provides the following knowledge, abilities and skills:

• Ability to maintain confidential.
• Ability to multi-task.
• Ability to establish and maintain effective working relationships with other employees and the public and to deal with public relations problems courteously and tactfully.
• Skill in the operation of microcomputer software, CRT, typewriters, photocopy machines, mail/copy center related equipment and other standard office equipment
• Ability to type dictation
• Proficient with Microsoft Office Products: Word, Excel, PowerPoint and Publisher.
• Knowledge of an email/scheduling program such as Microsoft Outlook or GroupWise.
• Strong oral and written communication skills.
• Thorough knowledge of all license/permit processes and the ability to distinguish specific variables for each license/permit type.
• Ability to use a GIS Viewer
• Knowledge of U.S. Postage Service regulations and procedures.
• Knowledge of business English, spelling, telephone, etiquette, vocabulary and arithmetic.
• Knowledge of modern office practices, procedures and equipment.
• Knowledge of the quality improvement process (QIP) and strong team orientation.
• Knowledge of departmental rules, regulations, procedures and functions.
• Ability to work without immediate supervision.
• Ability to work accurately under pressure.
• Ability to prioritize and meet deadlines.
• Ability to understand and effectively carry out oral and written instructions.
• Ability to make minor decisions in accordance with laws and regulations and to apply these to work problems.
• Ability to maintain office records, compile data and to prepare accurate reports.

Supplemental Information:

COMPETENCIES

Communication
Customer Focus
Handling Difficult People
Problem Solving
Adaptability/Flexibility

To learn more about these competencies click here

View the original article here

WATER SERVICE REPRESENTATIVE PG 23 - Emerald Coast Utilities Authority - Pensacola, FL

JOB SUMMARY: PG 23

A Water Service Representative visits owner-occupied properties with delinquent water service accounts to receive payment or terminate service. Reports to the Customer/FOG Services Manager. Incumbent in this job classification may also be trained in performing the duties of a Fats, Oils and Grease (FOG) Compliance Inspector.

ESSENTIAL FUNCTIONS:

Read and effectively use city and county maps to plan efficient driving routes.

Receive payment for metered water charges or terminate water service at owner-occupied properties.

Use a hand-held computer device and electronic credit card reader to effectively and efficiently complete assigned duties.

Renew water service after delinquent accounts have been paid.

As needed, will be assigned to conduct inspections of food service establishments to ensure grease interceptors are constructed, installed and performing correctly.

Ensure Food Service Establishments that discharge wastewater into an ECUA wastewater facility comply with the terms and conditions of the Grease Abatement Ordinance.

With tact and courtesy address the public and maintain composure in difficult and/or stressful situations.

Report evidence of water theft or meter tampering to the supervisor.

All other duties as assigned.

Minimum Qualifications:

High school diploma, GED or equivalent. (Educational documentation will be requested upon offer of employment.)

Two years of customer service work experience.

Basic level experience using computers.

Proficiency in Spanish is desirable, but not required.

Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Testing for reading comprehension and basic workplace math calculations may be administered prior to an interview and/or job offer.

Licenses and Certifications:
Possession of or ability to obtain a Florida Driver License upon offer of employment.

ECUA will obtain a motor vehicle record of selected candidate(s) prior to employment. Candidate with 6 or more points and/or 2 moving violations within 3 years will not be eligible for a driving position with the ECUA.

All employment offers are contingent upon the job candidate successfully passing a background and reference check, post job offer physical (that may include pulmonary testing), nicotine screening and drug screening. All applicants are subject to physical assessments as required by job.

Physical Requirements/Working Environment:

While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands or arms, stoop, kneel, crouch, or crawl, and is occasionally required to lift and/or move or exert physical effort of up to 50 pounds.

Physical demands are in excess of sedentary work; employee must be able to walk or stand for prolonged periods of time and continually get in and out of a company vehicle.

While performing the essential functions of this job, the employee is regularly exposed to outdoor weather conditions and may be required to perform work in the pre-dawn or early evening hours.

Employee may be subject to a certain degree of risk associated with incidental contact with animals, insects or reptiles.

Knowledge, Skills, and Abilities/Supplemental Information:

MATERIALS AND EQUIPMENT USED:

An ECUA vehicle, either an automobile or small truck.
Standard tools used to turn water on/off.
Hand-held computer device.
Electronic credit card scanner.
Fats, Oils, and Grease (FOG) dip stick.

Ability to :
Safely operate a motor vehicle on public and private roads.

Use a hand-held computer to enter billing and payment information, field notes, work orders and daily reports.

Use street maps and route maps for the purpose of locating service addresses.

Exhibit customer-centered behaviors and to focus on customer needs.

Communicate courteously and effectively with the general public, frequently in adversarial situations.

Communicate effectively and courteously with a diverse public.

Accept criticism and deal calmly and effectively in high stress situations.

Establish and maintain effective working relationships with employees in other
departments.
Follow oral and written instructions.
Learn the TOKAY software program and/or other database programs.

View the original article here