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Sr. Technical Account Manager

The Microsoft Public Sector Services, Department of Defense team is looking for an exceptional business and technical leader to perform the role of a Senior Technical Account Manager (TAM), responsible for managing one or more of our key Federal Customer(s).

A TAM is a trusted business advisor to Microsoft's Premier Support customers providing strategic guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Once a Premier customer has deployed a Microsoft product, should something unexpected occur, the TAM working with Customer Service and Support (CSS), manages the incident to resolution and then follows up to ensure either product improvement within Microsoft or operational improvement within the customer's IT environment. By maintaining a long-term relationship with their customers a TAM gains an understanding of their customers' IT organizations' impact on overall business, their IT goals, and their improvement points - which is used by the TAM to create a Service Delivery Plan ensuring their customers' operational IT roadmap leads to success with Microsoft products.

Qualified candidates should have an advanced degree or equivalent experience in leading a professional services delivery team or managing service delivery. Experience within the Federal Government and / or Systems Integrator space is a plus. Must have 8+ years of industry or related consulting experience. Candidates must understand technology and have the background to provide leadership in the technological services practice. Strong oral/written communication, organization and interpersonal skills, combined with effective business acumen and negotiation skills and a demonstrated effectiveness in a managerial role are required.

The role requires a leader who is resourceful, confident under pressure, and has demonstrated knowledge in services, operational support, customer relationship management and business development.

Key initiatives for this role include:

Customer health through service delivery, planning and execution; customer satisfaction; emphasis on prevention and consultative advice (ITIL and MOF); management of and ability to drive growth of support services to enterprise services customers.

Scope and decision making include:

• Manages service delivery of a team of peers, leads through influence.

• Ability to interact communicate, strategize and influence at C-levels

• Manages a diverse and complex scope of support issues. Solve complex support issues effectively.

• Manages/leads critical support escalations, often including multiple internal and external support teams and often with visibility to internal and external leadership teams.

• Assesses customers’ risks and needs and recommends appropriate service offerings to proactively address.

• Documents recommendations formally via service delivery plan and presents to customer and virtual account team unit.

• Manage the delivery of recommended/agreed-upon services to achieve high customer satisfaction and trust.

• Make good, timely and financially sound decisions with moderate uncertainty or pressure on a consistent basis. Decisions sometimes impact immediate group and other related groups.

• Determine most effective method of problem resolution by utilizing internal resources.

• Leads sharing of best practices with team community. Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives.

• Frequently establishes and maintains relationships with Field Sales and MCS to execute on a service account/delivery plan.

• Position relies internally upon CSS Support Professionals, Premier Field Engineers, and their management, MCS Services (Engagement Managers/Project Managers), and Services Account Managers (Services Executives), EPG Account Executives, and Premier/Services regional and worldwide HQs.

• Communicates with and influences Microsoft Services leadership/management at team level.

• Externally, position relies upon Customer Support Manager (CSMs) and named Support Contacts - usually comprised of IT managers and individual technical contributors. Must also be able to establish and maintain consistent and productive relationships with customer Senior Director and CIO-level leadership teams.

• The position may require up to 50% travel and could include overnight stays.

• Lead clients through ITSM driven improvements.

• Able to maintain a broader perspective, and identifies and evaluates opportunities to enhance the business through cross-group collaboration.

• Creates influence strategies that cross organizational boundaries to achieve broad business goals.

Key Success Factors:

• Effective communication, facilitation and influencing skills

• Ability to present ideas clearly and concisely

• Demonstrated excellence at presenting complex development topics to both executive and technical personnel

• Self-starter, energizing, results oriented, and able to multi-task

• Articulates technology, solutions and services in a compelling way to all audiences. Expertly tailors messaging to specific audiences.

• Implements metrics to drive continuous improvements; drives the overall return on investment (ROI).

• Ability to lead the adoption of Microsoft technologies to influence the industry-wide direction of specific technologies and services.

• Collaborative leadership skills - exhibits willingness to engage other business partners within the organization, is innovative, creative and a team player with a solution-based approach to capture opportunities and remove barriers

• Clear Thinker - Strong decision making skills: takes proactive steps to generate results, uses data and other inputs to make decisions, owns decision, and takes accountability for work using strong organizational and analytical skills

• Provide technical mentoring, assessment and development to consultants in related technical communities.

• Contribute to IP development and reuse initiatives and drive proven practices in architecture, planning, and customer relationships.

• Providing customer guidance during product and services sales cycle

• Playing a vital part in business strategy by providing internal practice management risk assessment and review

• Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction

• Growing the business through mentoring, talent pipeline development, and community evangelism

• Driving operational excellence and innovation

• Proven ability to solve challenging problems and deliver timely and high quality design solutions when presented with conflicting requirements, business demands, and technical risks.

Qualifications:

• BA required or Master’s degree (MBA or equivalent is highly desirable)

• A minimum of 8 years of experience in an enterprise support environment with a strong understanding of corporate account support needs and knowledge of support industry.

• Fundamental knowledge in two or more of the following: IT project management, network and desktop operating systems, information worker applications, database systems, messaging, management and operations, security.

• Consistently practices strong organizational, communication, project management, negotiation, and problem solving skills.

• Contribute to team operational precision by active design of and participation in community initiatives.

• ITILv3 Foundation and MOFv4 Foundation certifications required. PMP certifications highly preferred.

This role requires US citizenship and a minimum DoD Top Secret Security clearance. Overnight travel is required although primary workplace will be onsite / remote in the DC area. Travel requirements may vary and could be as much as 50% to include domestic and international travel. Candidates must possess current passport or be able to obtain passport within 90 days of hire.

SS:PSS

Microsoft is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

View the original article here

Sr. Technical Account Manager

The Microsoft Public Sector Services, Department of Defense team is looking for an exceptional business and technical leader to perform the role of a Senior Technical Account Manager (TAM), responsible for managing one or more of our key Federal Customer(s).

A TAM is a trusted business advisor to Microsoft's Premier Support customers providing strategic guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Once a Premier customer has deployed a Microsoft product, should something unexpected occur, the TAM working with Customer Service and Support (CSS), manages the incident to resolution and then follows up to ensure either product improvement within Microsoft or operational improvement within the customer's IT environment. By maintaining a long-term relationship with their customers a TAM gains an understanding of their customers' IT organizations' impact on overall business, their IT goals, and their improvement points - which is used by the TAM to create a Service Delivery Plan ensuring their customers' operational IT roadmap leads to success with Microsoft products.

Qualified candidates should have an advanced degree or equivalent experience in leading a professional services delivery team or managing service delivery. Experience within the Federal Government and / or Systems Integrator space is a plus. Must have 8+ years of industry or related consulting experience. Candidates must understand technology and have the background to provide leadership in the technological services practice. Strong oral/written communication, organization and interpersonal skills, combined with effective business acumen and negotiation skills and a demonstrated effectiveness in a managerial role are required.

The role requires a leader who is resourceful, confident under pressure, and has demonstrated knowledge in services, operational support, customer relationship management and business development.

Key initiatives for this role include:

Customer health through service delivery, planning and execution; customer satisfaction; emphasis on prevention and consultative advice (ITIL and MOF); management of and ability to drive growth of support services to enterprise services customers.

Scope and decision making include:

• Manages service delivery of a team of peers, leads through influence.

• Ability to interact communicate, strategize and influence at C-levels

• Manages a diverse and complex scope of support issues. Solve complex support issues effectively.

• Manages/leads critical support escalations, often including multiple internal and external support teams and often with visibility to internal and external leadership teams.

• Assesses customers’ risks and needs and recommends appropriate service offerings to proactively address.

• Documents recommendations formally via service delivery plan and presents to customer and virtual account team unit.

• Manage the delivery of recommended/agreed-upon services to achieve high customer satisfaction and trust.

• Make good, timely and financially sound decisions with moderate uncertainty or pressure on a consistent basis. Decisions sometimes impact immediate group and other related groups.

• Determine most effective method of problem resolution by utilizing internal resources.

• Leads sharing of best practices with team community. Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives.

• Frequently establishes and maintains relationships with Field Sales and MCS to execute on a service account/delivery plan.

• Position relies internally upon CSS Support Professionals, Premier Field Engineers, and their management, MCS Services (Engagement Managers/Project Managers), and Services Account Managers (Services Executives), EPG Account Executives, and Premier/Services regional and worldwide HQs.

• Communicates with and influences Microsoft Services leadership/management at team level.

• Externally, position relies upon Customer Support Manager (CSMs) and named Support Contacts - usually comprised of IT managers and individual technical contributors. Must also be able to establish and maintain consistent and productive relationships with customer Senior Director and CIO-level leadership teams.

• The position may require up to 50% travel and could include overnight stays.

• Lead clients through ITSM driven improvements.

• Able to maintain a broader perspective, and identifies and evaluates opportunities to enhance the business through cross-group collaboration.

• Creates influence strategies that cross organizational boundaries to achieve broad business goals.

Key Success Factors:

• Effective communication, facilitation and influencing skills

• Ability to present ideas clearly and concisely

• Demonstrated excellence at presenting complex development topics to both executive and technical personnel

• Self-starter, energizing, results oriented, and able to multi-task

• Articulates technology, solutions and services in a compelling way to all audiences. Expertly tailors messaging to specific audiences.

• Implements metrics to drive continuous improvements; drives the overall return on investment (ROI).

• Ability to lead the adoption of Microsoft technologies to influence the industry-wide direction of specific technologies and services.

• Collaborative leadership skills - exhibits willingness to engage other business partners within the organization, is innovative, creative and a team player with a solution-based approach to capture opportunities and remove barriers

• Clear Thinker - Strong decision making skills: takes proactive steps to generate results, uses data and other inputs to make decisions, owns decision, and takes accountability for work using strong organizational and analytical skills

• Provide technical mentoring, assessment and development to consultants in related technical communities.

• Contribute to IP development and reuse initiatives and drive proven practices in architecture, planning, and customer relationships.

• Providing customer guidance during product and services sales cycle

• Playing a vital part in business strategy by providing internal practice management risk assessment and review

• Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction

• Growing the business through mentoring, talent pipeline development, and community evangelism

• Driving operational excellence and innovation

• Proven ability to solve challenging problems and deliver timely and high quality design solutions when presented with conflicting requirements, business demands, and technical risks.

Qualifications:

• BA required or Master’s degree (MBA or equivalent is highly desirable)

• A minimum of 8 years of experience in an enterprise support environment with a strong understanding of corporate account support needs and knowledge of support industry.

• Fundamental knowledge in two or more of the following: IT project management, network and desktop operating systems, information worker applications, database systems, messaging, management and operations, security.

• Consistently practices strong organizational, communication, project management, negotiation, and problem solving skills.

• Contribute to team operational precision by active design of and participation in community initiatives.

• ITILv3 Foundation and MOFv4 Foundation certifications required. PMP certifications highly preferred.

This role requires US citizenship and a minimum DoD Top Secret Security clearance. Overnight travel is required although primary workplace will be onsite / remote in the DC area. Travel requirements may vary and could be as much as 50% to include domestic and international travel. Candidates must possess current passport or be able to obtain passport within 90 days of hire.

SS:PSS

Microsoft is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

View the original article here

Technical Account Manager

TECHNICAL ACCOUNT MANAGER

Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement. Providing customizable solutions complete with enhancement and add-on services, Microsoft Premier Support helps customers proactively address risks, minimize downtime, and streamline operations to improve efficiency and accelerate your business growth.

The Premier Technical Account Manager (TAM) acts as a trusted business advisor to Microsoft’s Premier Support customers, providing Premier Support Services aligned to the customer’s priorities in order to maximize the business value of their Microsoft investment. The TAM is the only front-line customer facing support role within the Services organization. The TAM is responsible for the overall growth, quality and satisfaction of the customer’s support services relationship.

A successful TAM consistently exhibits the following attributes:

CUSTOMER - Creates a trusted advisor relationship with key stakeholders within the customer organization, including the IT Directors, CTO, CIO and LOB leaders as well as technology professionals. The TAM demonstrates a deep understanding of the market forces affecting our customers and offers insight into new ways Microsoft can provide greater value. The TAM must be a change agent by articulating the case for change and helping the customer realize the improved business impact of appropriate use of Microsoft Support services.

BUSINESS -The TAM is responsible for sustainable growth through routinely partnering with Services Sales and other Services personnel to strategize on ways to create new opportunities within the accounts they service. The TAM is responsible for the profitability of our services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth, all in a manner consistent with Microsoft’s legal, fiscal and personnel policies.

DELIVERY - The TAM must be proficient in understanding the entire support services portfolio and can articulate the value of these services to our customers. The TAM will partner with our customers to ascertain their IT priorities in order to set a long-term strategy for service delivery that aligns to their business objectives. The TAM must be literate and conversant on the Microsoft technology, method and procedures for its application. The TAM is responsible for excellent delivery of services across entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services.

LEADERSHIP - This role requires strong communications skills and imaginative, bold thinking in all situations. The TAM must be able to lead teams comprised of Microsoft, Partner and customer resources engaged in the delivery of complex solutions that result in a One Microsoft approach. The TAM must display Executive presence and confidence to manage executive relationships internally and with the customer to create business transformation.

Qualifications:

•A minimum of 3 years of experience in an Enterprise support environment with a strong understanding of corporate account support needs and the support industry

•Fundamental knowledge in two or more of the following: network and desktop operating systems, information worker applications, database systems, messaging, management and operations, and/or network security. Products may include, but are not limited to: Windows Server, Active Directory, Windows Azure, SharePoint Server, SQL Server, Exchange Server, Hyper-V, and System Center.

•Consistently practices strong organizational, communication, project management, negotiation, and problem solving skills.

•Contributes to team operational precision by active design of and participation in community initiatives

•Bachelor’s degree preferred

•ITIL Foundation Certificate preferred

SS:ES

Microsoft is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

View the original article here

United States of America: Technical Advisor, Civil Society Programs

Technical Advisor, Civil Society Programs | ReliefWeb Skip to main content Labs Blog Mobile About Us Help Login / Register HomeUpdatesCountriesDisastersTopicsOrganizationsJobsTraining Print04 Dec 2014Technical Advisor, Civil Society ProgramsJobfromFHI 360—Closing date: 03 Jan 2015

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology; creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories. We are currently seeking qualified candidates for the position of: Technical Advisor, Civil Society Programs in Washington DC.

Project Description:

FHI 360’s Civil Society and Peacebuilding Department (CSPD) strengthens the leadership, capacity, and credibility of national and community-based organizations and helps increase the transparency of government agencies at all levels. Our civil society programs enable citizens to solve their own problems and influence policy. Our peacebuilding experts use a variety of locally-owned, effective, and sustainable tools to bridge differences and bring peace to divided communities.

CSPD seeks a Technical Advisor to design and oversee solutions and strategies for CSPD’s civil society portfolio and programs. The Technical Advisor will report to senior Department management and will be responsible for ensuring technical excellence in CSPD programs, providing technical oversight and leadership of business development efforts, monitoring trends and acting as a thought leader in his or her sector, and building relationships with clients, partners, and stakeholders in his or her technical field. The Technical Advisor will lead and support program development, advise on technical approaches, and oversee programs in our civil society strengthening portfolio. The position is based in our Washington DC office.

Job Summary / Responsibilities:

The Technical Advisor provides technical and scientific leadership to those designing, and implementing technical strategies, programs or tools in specific technical areas. Provides technical advice based upon expertise and knowledge of evidence- based methods and strategies, current practice, and established operational and research standards to ensure quality and rigorous design. Builds capacity in country-level, regional or global program staff. Assesses current technical, scientific, managerial and operational efficiencies at the program, regional, or global levels as appropriate. Provides guidance to ensure that program implementation adheres to appropriate technical standards and guidelines and that programs are technically sound. May evaluate proposal design and protocol development to en sure design is sound and based upon evidence- based practice. Provides global scientific leadership by staying current of evolving technical standards, guidelines, and program developments in area of expertise. Responsible for sharing best practices in their field of expertise and contribute to the knowledge base through participation in scientific forums and technical networks. Shares new knowledge/evidence and best practices through collaboration with relevant departments and personnel. May be required to coordinate and work with a diverse group of organizations, such as; the Ministry of Health and Social Welfare (MOHSW), district health staff, several international and national development partner organizations, and the USAID mission in order to complete work.

Provide technical leadership in civil society strategy and programs for CSPD.Provide technical leadership in program design, development, planning, implementation, and capacity-building.Maintain a constructive dialogue and technical exchange with counterparts and technical staff of implementing partners.Develop tools for the design and implementation of technical strategies and program components.Ensure that project implementation adheres to the appropriate global strategy and remains technically sound.Influence design and scope of technical initiatives and programs.Review, analyze and evaluate the effectiveness of programs/projects and make recommendations for enhancements.Represent the organization to external entities at professional meetings and conferences.Develop and maintain collaborative relationships with donor/client organizations, relevant government agencies, bilateral and other NGOs

Accountabilities:

With technical oversight, provide technical leadership in design, development, planning, implementation; and capacity- building of specific technical components of programs.Participate in resource development activities.Responsible for accomplishing assigned job responsibilities, and following the standards and practices of the department and division.Responsible for planning and scheduling own work flow and timetables, within area and function guidelines.Identifies areas for improved efficiency or effectiveness within prescribed parameters, and institutes enhancements to procedures.Maintains a constructive dialogue and technical exchange with field counterparts and technical staff of implementing partners.Develops and maintains collaborative relationships with donor/client organizations, relevant government agencies, bilateral and other NGOs.Develops tools for the design and implementation of specific technical components.Ensures that project implementation adheres to the appropriate global strategy and remains technically sound.May serve as a departmental resource on procedural, administrative and operational issues.Provides broad global technical leadership to multiple components for moderate to complex programs. Defines and develops solutions for major business or functional challenges.Contributes to planning and making recommendations for department/program/project concept, operations, and/or implementation.Influences design and scope of initiatives and programs.Reviews, analyzes and evaluates the effectiveness of programs/projects and makes recommendations for enhancements.Develops strategies and tools for the design and implementation of specific technical components.Ensures the quality of implemented technical activities and systems at all levels.Represents the organization and/or Institute to external entities at professional meetings and conferences.Maintains collaborative relationships with donor/client organizations, relevant government agencies, bilateral and other NGOs and consistently maintained and viewed as a knowledgeable resource in their technical area.Continually maintains a dialogue and technical exchange with field counterparts and technical staff of implementing partners.Coordinates with employees and consultants, on-site and in the field for situations that is less routine and more unusual.

Applied Knowledge & Skills:

In-depth functional knowledge in area of specialization and detailed knowledge of related areas in the organization.General understanding of the external environment and how it affects the industry in general and FHI in particular, including political, legal, environmental, financial and social influences.General understanding of organization’s structure, policies and practices, and the impact on own area.Strong diagnostic, analytical and problem solving skills.Ability to exchange information, present recommendations and collaborate with colleagues and peers within the organization and possibly externally.Ability to influence others of the benefits/importance of an idea or plan of action and to gain their support or commitment.Strong negotiation skills and ability to reach mutual points of agreement and benefit among peers and colleagues

Supervision Given/Received:

May supervise junior level staff members.Work is reviewed in terms of meeting the organization’s objectives and schedules.Accomplishes results through managers or senior members of team.Manages a technical area staff and function area within the organization.Plays a coaching and mentoring role for others; may assist in team management as necessary, although has no formal people management responsibility.

Technology to be Used: Personal Computer, Microsoft Office (i.e. Word, Excel, PowerPoint, etc.), e-mail, telephone, printer, calculator, copier, cell phones, PDAs and other hand held devices.
Travel Requirements: 10%-25%
Typical Physical Demands: Typical office environment. Ability to sit and stand for extended periods of time; ability to lift 5-50 lbs.

Qualifications:

Master’s degree or its international equivalent in international development, international affairs, or related field.At least ten years of program design and management experience in civil society strengthening.Comprehensive knowledge of concepts, practices, and procedures in international development program managementDemonstrated technical expertise and thought leadership in civil society strengthening.Advanced experience with business development and proposal writing.Excellent oral and written communication skills.Excellent and demonstrated organizational and problem solving skills.Excellent and demonstrated project management and technical skills.Ability to influence, motivate, negotiate, and work well with others.Articulate, professional and able to communicate in a clear, positive manner with clients and staff.Experience with USAID programs preferred.Must be able to read, write and speak fluent English.

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

We offer competitive compensation and an outstanding benefit package. Please visit FHI 360’s Career Center at http://www.fhi360.org/careers for a list of all open positions.
FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran with respect to policies, programs, or activities.

How to apply:

https://jobs-fhi360.icims.com/jobs/14681/technical-advisor%2c-civil-soci...

Job ID: #750551 Country: United States of America City: Washington DC Organization: FHI 360 Job years of experience: 10+ years Job type: Job How to apply HomeUpdatesCountriesDisastersTopicsOrganizationsJobsTraining About Us Help ReliefWeb Informing humanitarians worldwide. A service provided by

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United States of America: Technical Advisor II for AYSRH

Technical Advisor II for AYSRH | ReliefWeb Skip to main content Labs Blog Mobile About Us Help Login / Register HomeUpdatesCountriesDisastersTopicsOrganizationsJobsTraining Print05 Dec 2014Technical Advisor II for AYSRHJobfromPathfinder International—Closing date: 30 Jan 2015

To be considered for this position, please apply online at:http://www.pathfinder.org/about-us/careers/employment-opportunities/

Pathfinder Overview

Pathfinder International is a global leader in sexual and reproductive health and rights. We place sexual and reproductive health care at the center of all that we do—believing that it is not only a fundamental human right, but is critical for expanding life opportunities for women, families, communities, and nations, and paving the way for transformations in environmental stewardship, decreases in population pressures, and innovations in poverty reduction. Pathfinder provides women, men, and adolescents with a range of quality health services—from contraception and maternal care to HIV prevention and AIDS care and treatment. Pathfinder strives to strengthen access to contraception, ensure availability of safe abortion services and post-abortion care, advocate for sound sexual and reproductive health policies, and, through all of our work, improve the rights and lives of the people we serve.

Program Overview

Pathfinder’s Technical Services Unit provides guidance and expertise in a variety of technical areas to strengthen Pathfinder field offices and government and NGO partners, who implement Pathfinder projects. These areas of technical expertise include contraception, abortion and post-abortion care, maternal and newborn health, HIV and AIDS, adolescent and youth sexual and reproductive health, technical documentation and communications, and knowledge management. TSU staff provide overall technical direction in their key areas, including technical assistance to field offices and development of relevant curricula and technical tools.

Position Purpose

The Adolescent and Youth Sexual Reproductive Health (AYSRH) Advisor II will provide technical expertise to enhance the overall quality of Pathfinder’s AYSRH programs in alignment with Pathfinder’s global AYSRH strategy. The AYSRH Advisor II will work within and across countries, as well as across technical areas, to help build capacity to implement more strategic AYSRH interventions and programs in line with national and global health agendas.

In addition s/he will support Pathfinder’s visibility as a technical leader in AYSRH through participation in technical consultations and meetings, development of presentations and publications, and contributions to technical dialogues in the US and internationally. S/he will also contribute to Pathfinder’s learning around AYSRH, including fostering cross-country learning, conducting analysis of programs, and contributing to technical documentation.

Key Responsibilities

Technical Assistance and Capacity Building

Collaborates to develop/update and advance Pathfinder global ASRH strategy under the leadership of the Senior Technical Advisor for AYSRH and Gender.Provides technical assistance in the planning, implementation, and monitoring of Pathfinder's AYSRH programs including programs that focus on the intersection between gender equality and AYSRH.Provides capacity building in AYSRH to Pathfinder staff and local partners including government and civil society partners.Provides oversight and quality assurance with regard to global and field-based AYSRH strategies and materials (including supporting development and use of AYSRH quality standards).Develops/updates/adapts, reviews, and disseminates AYSRH materials and technical tools/curricula as needed, and maintains the technical assistance library on AYSRH.Conducts or coordinates a variety of AYSRH trainings (e.g., on youth-friendly services, peer education, community-based strategies to reach first time parents).Conducts or coordinates assessments of youth-friendly services, peer education programs, and other youth interventions.Serves as either a technical lead, technical writer, or inputter on project proposals as needed.Ensures research results and best practices related to AYSRH are incorporated into practice and programs.Adopts and disseminates guidelines, standards of practice, protocols, and other tools to improve quality AYSRH programming and services.Participates on both country support and technical teams and task forces.Participates in and facilitates South-to-South learning, exchange visits/study tours and networking in various initiatives in the regions, including virtual content area teams (VCAT).

Technical leadership, visibility, and external relations

Participates in development, preparation, and dissemination/publication of technical papers, documents, tools, and materials related to AYSRH.Establishes and maintains working relationships with counterparts in other agencies (e.g., WHO, USAID, international NGOs, and other service delivery projects/organizations).Participates in listserves or meetings related to AYSRH, and disseminates technical updates, best practices, and lessons learned to HQ staff and field offices.Participates in and presents at regional and international conferences, technical consultations, meetings, and working groups/coalitions related to AYSRH, including coordinating meetings and events at the Pathfinder DC Office.Collaborates with Advocacy Unit to support AYSRH advocacy activities domestically and globally.Works with partner organizations (both government and NGO) and other stakeholders, to design and implement evidence-informed strategies.Works with Pathfinder staff to identify new opportunities for Pathfinder to develop innovative approaches in AYSRH programming.Basic RequirementsMaster’s of Public Health or other related degree.Minimum of five years related public health/sexual and reproductive health or international development-related work experience.Demonstrated technical expertise in AYSRH.Knowledge of sexual and reproductive health and rights, contraception and HIV and AIDS issues, programs, and projects.Commitment to the mission, vision and values of Pathfinder International.Strategic thinker with ability to write clearly and express complex concepts.Experience working in a developing country.Excellent interpersonal and written communication skills.Excellent organizational skills with an emphasis on being thorough and detail-oriented, with ability to multi-task and work under tight time-lines.Ability to work as a team member with minimal supervision.Ability to work under pressure and meet deadlines.Willingness to travel at least 30%.Fluency in written and spoken English.Computer proficiency in Word, Excel, PowerPoint, as well as design and layout programs.
Preferred QualificationsFluency in Spanish, French, Portuguese, or another language.Minimum of two years previous study or work in developing countries.

Pathfinder International is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

How to apply:

To be considered for this position, please apply online at:http://www.pathfinder.org/about-us/careers/employment-opportunities/

Job ID: #752396 Training categories: Information/Communications Country: United States of America City: Watertown Organization: Pathfinder International Theme: HealthHIV/Aids Job years of experience: 5-10 years Job type: Job How to apply HomeUpdatesCountriesDisastersTopicsOrganizationsJobsTraining About Us Help ReliefWeb Informing humanitarians worldwide. A service provided by

ReliefWeb has been the leading online source for reliable and timely humanitarian information on global crises and disasters since 1996.
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To help humanitarians produce informative and well-designed information products, ReliefWeb and the Visual Information Unit (VIU) of the UN Office of Humanitarian Affairs (OCHA) have...

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How to submit content Tools API - Real-time data stream to power next-generation apps. Location Maps - Country maps for your reports and presentations. Humanitarian Icons - Ready-to-use symbols and icons. Free download. RSS - Subscribe to information finely tuned to your needs. Support & Feedback Forum - Get answers and help us improve ReliefWeb.