Seeking a
Complex Director
manager to join our Workers Compensation team, managing a team of employees. The ideal candidate will bring leadership skills and a superior ability to develop, coach and mentor.
Supervises the day-to-day claims activities for the unit by establishing priorities, scheduling and assigning work, adjusting schedules when necessary to meet completion dates, and assisting others with resolving complex problems while ensuring adherence to service and quality standards.
Analyzes claims files prepared by claims staff, approves payments, and grants authority for settlements when appropriate.
Acts as a technical expert and provides direction in various areas, such as compensability determination, investigation, coverage interpretation, claims reserves, and settlement. Refers issues above authority level to the next level of management.
Uses the objective setting and performance evaluation processes to ensure employees understand the expectations, receive regular feedback, and are appropriately rewarded and developed. Deals decisively with performance and/or conduct issues using the performance management process.
Ensures technical resources are engaged in assignments commensurate with their experience and job title and that direct reports receive a proper orientation, on-going technical training and development opportunities.
Ensures compliance with related legislation, corporate policies, and programs.
Monitors new and emerging exposures and coverage issues and makes recommendations to Regional HO Management regarding same. May periodically conduct desk audits.
Assumes a leadership role with Regional/HO Management and other departments with new business and/or renewal presentations and periodic service calls.
Demonstrates an exceptional ability to capture, extract and analyze data specific to existing and emerging risk.
Can make and implement recommendations related to said analysis.
Involved in the analysis and implementation of
new and revised policies and procedures.
Demonstrates a consistent high level of expertise in complex workers compensation issues and successfully imparts that expertise to direct reports.
Qualifications:
Bachelor's degree, or equivalent work experience plus at least 7-10 years of progressively more responsible claims experience required. Prior management experience desired.
Ability to organize, lead and get work done through others; in depth knowledge of insurance products.
Advanced analytical skills to interpret business information drawn from multiple sources to make critical decisions.
Demonstrated team management skills and abilities.
Effective interpersonal skills needed to create and enhance partnerships with internal and external customers; including verbal and written communications
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
401K and Company paid pension plan
Medical coverage
Dental coverage
Paid time-off
Pay-for-Performance
Discounts on automobile and homeowner's insurance
Discount fitness memberships
Flexible spending accounts
Tuition reimbursement
Vision care coverage
Work/Life resources
Credit Union membership
Employee and Dependent life insurance
Disability insurance
Accidental death & dismemberment insurance
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