September 09, 2014 (last updated 21 hours 28 min ago)
**Location: **ALS Shared Services Houston, TX**Reports to: **CIO**Status : **Regular Full-time**General Accountability: **We are seeking an individual to lead, direct and control the IT operations within the defined region.
This individual will work with IT Managers and IT staff in other Division and regions, Business Managers and staff, vendors and external service providers.
**Specific Responsibilities: * Liaise with and support business managers and users of information and communication systems.
• Ensure the operational integrity and continuous availability of regional information and communication systems.
• Provide 24x7 operational IT services for the region.
• Ensure quality support for all users, regardless of geographic location in accordance with IT quality procedures.
• Ensure that the IT policies and procedures are followed at all times.
• Implement and maintain IT business continuity policies and procedures.
• Ensure that the safety policies and procedures are followed at all times.
• Manage help desk operations.
• Build and maintain working relationships with business units and users within these businesses.
• Implement acceptable service levels for the various business units.
• Recommend corrective actions to reduce support levels.
• Manage and maintain availability of IT infrastructure installed in-house or at external sites.
• Manage the costs associated with the provision of IT services within the region.
• Report to management on IT support, costs and performance within the region.
• Demonstrate understanding of safety requirements and policy as set out in the safety manual.
• Ensure safe work practices are integrated into all methods, quality work instructions and quality audits.
**Required Knowledge, Skills & Abilities: * Excellent communication and organizational skills.
• Proficiency with Microsoft server operating systems and applications.
• Experience with Cisco networking technologies and products Proactive team player with the ability to lead.
• High attention to detail with the ability to instill a culture committed to the highest quality.
• Availability for flexible working hours and occasional travel to national and international locations.
• communicate with all stakeholders.
• Strong analytical skills and the ability to apply root cause analysis in problem solving.
• Ability to work independently and handle multiple projects simultaneously.
**Required Qualifications: * Minimum 10 years experience leading and directing operational and technical teams* Demonstrated hands-on experience with Cisco data and voice systems, HP server, storage and desktop systems, Microsoft server solutions and other systems in a large, geographically dispersed network* Knowledge of ITIL, Prince 2, COBIT and relevant international standards**Physical Demands: * Able to sit, and /or stand for 100% of an 8 hour day;* Dexterity in hands and fingers to operate computer and other equipment;* Must have average vision and able to see to read reports and operate equipment;* Able to lift and carry files weighing up to 20 pounds;* Vision to read printed materials and a computer screen;* Hearing and speech to communicate in person and over the telephone.We would like to thank everyone for their interest in ALS Environmental but only candidates selected for an interview will be contacted.
*ALS Group is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society*EOE AA M/F/Vet/Disability Click Here to view the EEO is the Law poster*Date: * 2014-04-02*Country: * US*Category: * Information Technology
EmoticonEmoticon