Technology Solutions Professional

CRM Technology Solutions Professional

As a Dynamics CRM Customer Care Technology Solutions Specialist (TSS) you will assist the Dynamics Sales team in qualifying, developing, and managing Dynamics CRM related customer care opportunities. Along with the other sales team members, you will play an integral part in maximizing Microsoft’s long term revenue growth, ensuring successful deployment of our products and improving customer satisfaction.   This role will be primarily focused on the sale of Parature solutions and services, a recent and exciting acquisition by Microsoft.

In this position, you will communicate and transfer business process / solutions sales knowledge in customer care and service center scenarios. The Customer Care Technology Solutions Specialist will be focused on Demand Generation (seminars, tradeshows), Solution Development (Discovery), and Proof Phases (DEMO) of the sales cycle. To support scaling Microsoft’s reach, the CRM Customer Care Technology Solutions Specialist is responsible for building sales expertise of our partners and supporting our MBS selling team with solution demonstration and mapping of the MBS applications to the customer’s business.

The Customer Care TSS is a critical part of the virtual team that works closely with the Microsoft Account Team, Specialist Unit and Dynamics partners as a Subject Matter Expert and Consultant. They will visit client sites and go on calls with these teams to help convert prospects into technical solutions for the business. When a partner is involved, the CRM Customer Care TSS assists in communicating the benefits of Parature and how the solution integrates to Microsoft CRM if that is a requirement. The CRM Customer Care TSS is also an escalation resource, to assist in the sales process, for top tier managed partners (top 30%). The CRM Customer Care TSS also provides business solutions technical evangelism to the broader community of partners and customers through various events (live, web, etc.).

Specializations around a vertical industry (healthcare, financial services, public sector, professional services) is strongly desired but not required.   Customer care experience, expertise with the CRM solution set, and being skilled in the art of storytelling are all very important skills necessary to be successful in this role.

Required Skills and Qualifications: The ideal candidate will:

• Strong technical background in CRM and Cloud Solutions space

• 6+ year's technical presales experience

• Strong communication and presentation skills with the ability to articulate the advantages of Microsoft technology to senior business and technical decision makers as well as front-line technologists

• Must be proficient in creating Technical Solution Strategy mapped to the business plan for the accounts assigned

• Must be able to work effectively with virtual teams

• A BA/BS or MS degree is preferred

Up to 40+% travel is required.

Microsoft is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

View the original article here

Director of Information Technology - USA - ALS Corporate USA - USA

Director of Information Technology - USA more... ?
September 09, 2014 (last updated 21 hours 28 min ago)

**Location: **ALS Shared Services Houston, TX**Reports to: **CIO**Status : **Regular Full-time**General Accountability: **We are seeking an individual to lead, direct and control the IT operations within the defined region.

This individual will work with IT Managers and IT staff in other Division and regions, Business Managers and staff, vendors and external service providers.

**Specific Responsibilities: * Liaise with and support business managers and users of information and communication systems.

• Ensure the operational integrity and continuous availability of regional information and communication systems.

• Provide 24x7 operational IT services for the region.

• Ensure quality support for all users, regardless of geographic location in accordance with IT quality procedures.

• Ensure that the IT policies and procedures are followed at all times.

• Implement and maintain IT business continuity policies and procedures.

• Ensure that the safety policies and procedures are followed at all times.

• Manage help desk operations.

• Build and maintain working relationships with business units and users within these businesses.

• Implement acceptable service levels for the various business units.

• Recommend corrective actions to reduce support levels.

• Manage and maintain availability of IT infrastructure installed in-house or at external sites.

• Manage the costs associated with the provision of IT services within the region.

• Report to management on IT support, costs and performance within the region.

• Demonstrate understanding of safety requirements and policy as set out in the safety manual.

• Ensure safe work practices are integrated into all methods, quality work instructions and quality audits.

**Required Knowledge, Skills & Abilities: * Excellent communication and organizational skills.

• Proficiency with Microsoft server operating systems and applications.

• Experience with Cisco networking technologies and products Proactive team player with the ability to lead.

• High attention to detail with the ability to instill a culture committed to the highest quality.

• Availability for flexible working hours and occasional travel to national and international locations.

• communicate with all stakeholders.

• Strong analytical skills and the ability to apply root cause analysis in problem solving.

• Ability to work independently and handle multiple projects simultaneously.

**Required Qualifications: * Minimum 10 years experience leading and directing operational and technical teams* Demonstrated hands-on experience with Cisco data and voice systems, HP server, storage and desktop systems, Microsoft server solutions and other systems in a large, geographically dispersed network* Knowledge of ITIL, Prince 2, COBIT and relevant international standards**Physical Demands: * Able to sit, and /or stand for 100% of an 8 hour day;* Dexterity in hands and fingers to operate computer and other equipment;* Must have average vision and able to see to read reports and operate equipment;* Able to lift and carry files weighing up to 20 pounds;* Vision to read printed materials and a computer screen;* Hearing and speech to communicate in person and over the telephone.We would like to thank everyone for their interest in ALS Environmental but only candidates selected for an interview will be contacted.

*ALS Group is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society*EOE AA M/F/Vet/Disability Click Here to view the EEO is the Law poster*Date: * 2014-04-02*Country: * US*Category: * Information Technology

View the original article here

Information Technology Specialist - Hennepin County Library - Hennepin County - Minnetonka, MN

Hennepin County envisions an organization where our commitment to diversity is fundamental in providing excellent service to our community.
Hennepin County Diversity Policy

The Hennepin County Library (HCL) system, nationally recognized as one of the top libraries in the United States, serves more than one million residents of the city of Minneapolis and suburban Hennepin County. The 41 library system offers more than 5 million books, CDs and DVDs, materials in more than 40 languages, 1800 public computers and extensive websites.

HCL is seeking an Information Technology Specialist to work at the Library Help Desk based at the Ridgedale Library. This position provides technology support for staff and patrons, supports Library IT projects and involves travel to all library locations. The Help Desk is staffed 7 days a week with rotating shifts based on an 8 hour day and flexibility required based upon business needs. Work schedules start between 7 am to 12:30 pm and end between 3:30 pm to 9 pm; weekend shifts are 8:30 to 5 or 9:30 to 6.

Primary responsibilities and duties include:
Provide a wide range of first and second level support for HCL staff including: workstations, Internet and web issues, printers and print systems, Integrated Library System applications and services, MS Exchange, MS Office and other software; network issues (LAN & WAN), including wireless systems, PC Reservations systems, and peripheral hardware. Provide occasional third level support on weekends and evenings under the direction of IT staff. Provide a wide range of service and support for customers including downloadable and web-based content, website and wireless issues, and other library technology questions Conduct on-site support for incidents that cannot be diagnosed and/or resolved via remote access Equipment management and Move/Add/Change services including: hardware and software deployment for new users and/or new equipment, on-site installation, reconfiguration and upgrades to workstations and peripherals. Includes lifting and transporting equipment. Maintain organized work area for equipment storage and staging. Cable management in public areas of libraries Participate in Library IT projects including planning, testing, library preparation, deployment and installation Provide formal and informal training for staff and patrons Assist in developing and communicating information to staff and IT management Provide technical documentation for internal use

Best Qualified Candidates will have:
One of the following: Two-year college/vocational technical degree in computer science, management information systems (MIS), information technology, or an approved related degree, or approved information technology certificate
Four years of experience as an operations analyst within the last eight years
An approved equivalent combination of education and experience A valid driver's license with no more than two moving violations within the last three years Ability to quickly learn the procedures and processes of the department Strong organizational, analytical and decision making skills Specialized technical skills in desktop hardware and software Excellent customer service and communication skills Ability to lift and carry up to 40 pounds with occasional bending, twisting and crawling

Invitations to interview will be based upon an assessment of education and experience. Job offer will be contingent upon passing a driver's license check and background check prior to employment.
Hennepin County - 2 days ago - save job - block

View the original article here

Director eBusiness Technology Solutions Job

Hiring Company Industry: Managed Care & Health Insurance Number of Employees: 1 - 100 Employees You will be redirected to TheLadders.com

Job Description

Director eBusiness Technology Solutions

Job ID: 2012-19573
# Positions: 1
Location: US-VA-Virginia Beach
Search Category: eBusiness
Type: Regular Full-Time (30+ hours)
Posted Date: 7/5/2012

More information about this job:
Summary:

Responsible for the oversight and final implementation of the analysis, design, development, testing, deployment, and maintenance of custom software, third-party application software, interface development, operational reporting, and vendor management related to the eBusiness team's projects and operation.

Responsible for the delivery and support of system solutions that support the operations of the eBusiness functional area of the company on a 24x7x365 basis, meeting all the functional requirements of business, the Associates, the contracted States and new business opportunities.

Supports a company-wide operational function. Builds business relationships throughout the company. Plans and executes annual projects, maintains P&L responsibility, and is responsible for the one to two year applications and/or systems integration strategy for their area of responsibility.

Responsibilities:

1. Manages day to day operations of a small-medium department. Ability to handle conflict resolution, performance evaluation, interviewing and hiring practices. Directly supervises associates below the director level.
2. Contributes to the development of the department business plan that supports the corporate strategic plan. Assists in the development of longer range business plans. Provides business justification for capital or other resource needs.
3. Creates annual budget and is responsible for the budget oversight for a large department.
4. Documents and implements new policy; trains others in the critical success factors of the policy.
5. Participates in the development of IT architecture strategies for small to medium sized application infrastructures. Evaluates technology, performance, scalability, interoperability, reliability, availability, and serviceability in small to medium sized applications.
6. Independently provides thought leadership in SDLC development methods. Strategically aligns IT solutions with business objectives. Identifies and addresses critical technical success factors for enterprise scaled projects.
7. Utilizes data modeling concepts (e.g., the Entity-Relation model) and their application: entities and tables, relations and constraints, attribute data types and column data types. Performs simple data base updates.
8. Performs competitive negotiations independently, recommends content to contracts, and advises management on proper contracting terms. Trains managers and associates in the contracting process.
9. Coordinates RFP activities for potential vendor product/service. Reassesses existing vendor relationships to include but not limited to: benchmark vendor performance, reduce risk of vendor nonperformance, produce early problem resolution, perform risk assessment, evaluate vendor's strategic direction, and monitor vendor compliance.
10. Recommends technical direction and standards based on exploitation and innovation of evolving technologies and identifies how the business operational processes will benefit from those technologies. Identifies and recommends strategies to mitigate associated risks. Communicates evolving technical and architectural strategies, standards and direction to audiences with varying technical knowledge.
11. Performs other duties as assigned or requested.

Qualifications:

EDUCATION AND EXPERIENCE:

Education

Required:
- Bachelor's degree in Business Administration, Management Information Systems, Computer Science or a related discipline.; or the equivalent years of relevant business and technical experience; Advanced degree desired.

Years and Type of Experience Required:

Required:
- A minimum of 7 years experience in application software development, maintenance, implementation and support including at least 3 years of leadership/management experience.
- A minimum of 3 years experience in information systems development, maintenance, implementation and support, preferably healthcare / managed care.
- Prior experience will include full responsibility for system development, project management, setting adequate staff levels and hiring staff as needed, establishing departmental budgets, preparing and executing corporate and departmental strategic plans, and making formal presentations to management, staff and customers.

Preferred:
- proven eBusiness competency/ experience

Language Skills

Required:
- English

Technical Competencies

Computer Hardware, Software and Applications / Office Equipment - Advanced
- Thorough understanding of the inter-relationship among various IT applications and systems. Complete proficiency with all applicable company supported software applications.
- Thorough understanding of supported applications and all interdependencies (OS, network, server, workstations, etc.).
- Ability to use hardware and software of a computer to complete certain complex tasks. Skills to use basic office equipment such as telephone, fax machine and copy machine.
- Proficiency in a windows environment to include navigation skills and use of internet. Ability to review and draft correspondence in email and word processing systems. Ability to use spreadsheets to review, organize and edit data.

Read, Interpret and Apply Information - Advanced
- Able to read, understand and implement simple to moderately complex entity relationship diagrams. Able to propose data models for simple to moderately complex software packages. Able to read, interpret, create and maintain simple to moderately complex data flow diagrams and data dictionaries.
- Able to perform complex queries and analyze results.
- Able to read, interpret and create simple to moderately complex design documents. Able to read, interpret, create and maintain simple to moderately complex Conceptual, Logical and Physical models to include context, data flow and process flow diagrams, along with data dictionaries and logical flow charts.
- Able to design configuration management procedures which ensure quality and leverage industry best practices.
- Able to continually assess information and needs, and implement appropriate measures that will address needs and ensure customer expectations are met or exceeded.

Project Management - Advanced
- Ability to develop, manage and implement multiple moderately complex project plans with minimal direction and supervision. Able to develop and implement budget plans.

Communication Skills - Advanced
- Able to convey complex messages to a variety of audiences in an effective manner using proper language, grammar and style.
- Able to create and deliver complex presentations, training materials and updates to a variety of audiences including large groups. Able to effectively handle escalated issues to diffuse concerns through verbal and written messages.

Behavioral Competencies:

Strategic Leadership

Be Strategic
- Integrates and balances big-picture concerns with day-to-day activities.
- Conveys a thorough understanding of own area's strengths, weaknesses, opportunities, and threats.
- Evaluates and pursues initiatives, investments, and opportunities based on their fit with broader strategies.
- Stays abreast of key competitor actions and their implications or threats to the business.

Make Sound Decisions
- Focuses on important information without getting bogged down in unnecessary detail.
- Probes and looks past symptoms to determine the underlying causes of problems and issues.
- Brings to bear the appropriate knowledge, information, and expertise in making decisions.

People Leadership

Develop / Support Organizational Talent
- Identifies the qualifications required for successful job performance.
- Provides honest, helpful feedback to others on their performance.
- Helps others identify and prioritize their development objectives.
- Promotes sharing of expertise and a free flow of learning across the organization.

Ensure Collaboration
- Discourages "we vs. they" thinking.
- Appropriately involves others in decisions and plans that affect them.
- Works to remove barriers to collaboration.
- Seeks to understand and address the concerns and interests of others with opposing viewpoints.

Results Leadership

Show Drive and Initiative
- Does not easily give up in the face of unexpected obstacles.
- Sets high standards of performance for self and others.
- Puts in extra effort and work to accomplish critical or difficult tasks.
- Tackles tough challenges or problems quickly and directly.

Accountability/Optimize Execution
- Conveys clear expectations for assignments.
- Delegates assignments to the lowest appropriate level.
- Monitors progress of others and redirects efforts when goals change or are not met.
- Holds people accountable for achieving their goals.

SCOPE INFORMATION

- Direct Reports: 0-12

- Indirect Reports: 0-25

Budgetary $ Responsibility: $0 - $5m

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices.
- Ability to communicate both in person and/or by telephone.

ermIT

View the original article here