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You must be a U.S. citizen to apply for this job.You will be subject to a background/suitability investigation.Designated and/or random drug testing may be required.Position is located in the Police Service at the Veterans Administration Medical Center in Providence, RI.Performing duties as a telephone operator and police service dispatcherOperating the facility telephone console and handling incoming callsMaintaining a log of all calls through the switchboardMonitoring emergency alarms and phones for police responsesMonitoring the transmissions of the facility’s two-way radiosReceiving and compiling information from various sources relating to police and emergency incidentsTaking appropriate action regarding fire alarms, intrusion, etc.; dispatching and/or notifying appropriate personnelInitiating non-emergency dispatches for police or fire assistanceEnsuring officer safety by checking on officers while on traffic stops or calls for serviceUsing a computer to perform a variety of dutiesProtecting the confidentiality of informationPerforming other duties as assigned Work Schedule: 4-hour and 8-hour shifts between the hours of 7:00am and 11:00pm, including weekend and holidays. Work schedule is published two weeks in advance. ***RELOCATION EXPENSES AND/OR INCENTIVES ARE NOT AUTHORIZED***This position includes Selective Placement Factors (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placements Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. The selective placement factors for this position are: 1. Knowledge of the procedures to transmit and receive communications via a telephone operating system.2. Knowledge of the procedures to transmit and receive communications via a two-way radio.IN ADDITION TO THE SELECTIVE PLACEMENT FACTORS, THIS POSITION REQUIRES: One (1) year of specialized experience that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to or at least the GS-4 grade level in Federal service. Examples of specialized experience may include: answering and referring a variety of incoming calls; monitoring the emergency and normal transmissions of two-way radios; initiating non-emergency dispatches; using a computer to perform clerical duties; and working efficiently under pressure of time and/or stressful conditions. To receive credit for these skills they must be documented in your resume.ORSUBSTITUTION OF EDUCATION: A bachelor's degree or four (4) full academic years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite may be used in place of experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. If you are using education to qualify, transcripts are required.ORCOMBINATION: A combination of specialized experience and successfully completed post high-school education that demonstrates your ability to perform the duties of the position is fully qualifying at the GS-05 grade level, but only the semester hours in excess of the first 60 semester hours can be used in place of experience. To qualify by a combination, the total qualifying experience will be calculated as a percentage of the experience required for the grade level; and the education will be calculated as a percentage of the education required for the grade level. These two percentages will be added, and the total percentages must equal at least 100 percent. If you are using a combination to qualify your skills must be documented in your resume and transcripts are required.You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:1. Knowledge of the procedures to transmit and receive communications via a telephone operating system and radio procedures.2. Ability to communicate both orally and in writing with individuals from varied educational backgrounds as well as those with mental or health problems.3. Knowledge in the use of computers and software programs (i.e. Microsoft Word, Excel, Access).4. Ability to maintain confidentiality and safeguard sensitive information.5. Ability to use a keyboard with accuracy.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/qualifications .IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
As part of your application package, you are also requested to submit an OF 306, Declaration for Federal Employment, which includes Certification of Selective Service Registration (January 2001 version or later).APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this checklist to ensure proper accreditation and for foreign education requirements.
Veteran's Preference:
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability.
Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed SF15, "Application for 10-Point Veteran Preference," and required documentation with your application materials. For more information on Veterans' Preference, please visit http://www.opm.gov/veterans/html/vetsinfo.asp.
Applicants will be ranked based on four quality groups, as follows: Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; andQualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.
VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
To apply for this position, you must provide a complete application (See "Required Documents" section below). The complete Application package must be submitted by 11:59 PM (EST) on Thursday, August 11, 2011.To begin the process, click the Apply Online button at the bottom of this screen to create an account or log in to your existing USAJOBS account. Be sure to upload the required documents before you submit your application. Please ensure you click the Submit My Answers button at the end of the process. Mailed/emailed applications will not be accepted.
Note: To change or update your application, simply reapply through My USAJOBS, before the closing date. To check the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Login.aspx), select Application Status and click on the more information link under the application status for this position.
If you cannot apply online:
Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.Print this 1203FX form to provide your response to the occupational questionnaire: http://www.opm.gov/forms/pdf_fill/OPM1203fx.pdf .Fax the completed 1203FX form along with all supporting documents to (478)757-3144. Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.Keep a copy of your fax receipt in case verification is needed.To fax supporting documents you are unable to upload:
Complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID: 510604. You must use this fax cover sheet in order for your documents to be matched with your online application.Fax your documents to (478)757-3144.The following documents are required:
ResumeResponses to the Occupational QuestionnaireOther documents - use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), ICTAP/CTAP documentation (for well-qualified, displaced Federal employees), or documentation to support Veterans Preference claims. You will not be contacted for additional information.
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