CRM Technology Solutions Professional
As a Dynamics CRM Customer Care Technology Solutions Specialist (TSS) you will assist the Dynamics Sales team in qualifying, developing, and managing Dynamics CRM related customer care opportunities. Along with the other sales team members, you will play an integral part in maximizing Microsoft’s long term revenue growth, ensuring successful deployment of our products and improving customer satisfaction. This role will be primarily focused on the sale of Parature solutions and services, a recent and exciting acquisition by Microsoft.
In this position, you will communicate and transfer business process / solutions sales knowledge in customer care and service center scenarios. The Customer Care Technology Solutions Specialist will be focused on Demand Generation (seminars, tradeshows), Solution Development (Discovery), and Proof Phases (DEMO) of the sales cycle. To support scaling Microsoft’s reach, the CRM Customer Care Technology Solutions Specialist is responsible for building sales expertise of our partners and supporting our MBS selling team with solution demonstration and mapping of the MBS applications to the customer’s business.
The Customer Care TSS is a critical part of the virtual team that works closely with the Microsoft Account Team, Specialist Unit and Dynamics partners as a Subject Matter Expert and Consultant. They will visit client sites and go on calls with these teams to help convert prospects into technical solutions for the business. When a partner is involved, the CRM Customer Care TSS assists in communicating the benefits of Parature and how the solution integrates to Microsoft CRM if that is a requirement. The CRM Customer Care TSS is also an escalation resource, to assist in the sales process, for top tier managed partners (top 30%). The CRM Customer Care TSS also provides business solutions technical evangelism to the broader community of partners and customers through various events (live, web, etc.).
Specializations around a vertical industry (healthcare, financial services, public sector, professional services) is strongly desired but not required. Customer care experience, expertise with the CRM solution set, and being skilled in the art of storytelling are all very important skills necessary to be successful in this role.
Required Skills and Qualifications: The ideal candidate will:
• Strong technical background in CRM and Cloud Solutions space
• 6+ year's technical presales experience
• Strong communication and presentation skills with the ability to articulate the advantages of Microsoft technology to senior business and technical decision makers as well as front-line technologists
• Must be proficient in creating Technical Solution Strategy mapped to the business plan for the accounts assigned
• Must be able to work effectively with virtual teams
• A BA/BS or MS degree is preferred
Up to 40+% travel is required.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
EmoticonEmoticon