Closing Date/Time:Tue. 08/16/11 11:59 PM Mountain Time Salary:$16.25 Hourly$1,300.00 Biweekly
Location:MS - Maintenance and Security, Arizona
The Public Safety Dispatcher works with limited supervision and is responsible for receiving concerns from the College community and/or the public and responding to emergency and non-emergency calls for service. This position requires a high amount of time sitting and the ability to work alone while being available to deal with internal and external customers.
Receive, coordinate, and disseminate calls for emergency and non-emergency services and/or information internally and to external agencies in support of a 24/7 certified police agencyPrioritize incoming calls, determine type of response needed, and dispatch personnel and/or services as appropriate in accordance with established procedures Obtain complete and accurate information in crisis and emergency situationsVerify and input confidential information into a variety of law enforcement computer networks to ensure current, accurate recordsMaintain access to, and security of, highly sensitive materialsAdhere to applicable laws and regulations regarding confidentiality Monitor multi-frequency radio system while answering and screening incoming multi-line telephone calls in order to monitor and coordinate field unit activity Monitor equipment, such as alarm systems, 24-hour recorder system, and dispatch equipment to ensure they are working properlyConduct periodic welfare checks by radio of other DPS personnelOperate computer terminal, monitor fire/security alarmsOperate multi-channel radios, computers, multi-line telephones, and text telephone type (TTY) equipmentAccess databases to respond to inquiries from a variety of sources Perform official law enforcement and judicial support tasks such as data entry of police and various other reports, warrant entry, and validationEnter, update, and retrieve information from teletype networks and computerized data systems regarding wanted persons, stolen property, vehicle registration, and stolen vehiclesProvide support for police officers, other College employees, students, and the public Communicate clearly both orally and in writing sufficient to receive and convey instructions to perform the duties of the jobCommunicate with co-workers, other departments, other agencies, and the public to obtain or provide information, including assisting at the visitor’s windowProvide quality customer serviceDemonstrate interpersonal skills in interactions with coworkers, supervisors, the College community, and the general publicMaintain computer logs and recordsHigh school diploma or General Equivalency Degree Must be U.S. citizen, minimum of 18 years of age at time of application, no felony convictionsThree years work related experience to support tasks listed in the duties for this job announcementType a minimum of 35 wpm with no errorsArizona Criminal Justice Information System (ACJIS) certification and dispatch experience preferred Ability to work a variety of shiftsIn addition to the interview process, the successful candidate must successfully pass:
Arrests and warrants checkCritiCall computerized dispatch testTyping test - 35 wpm with no errorsFingerprint checkIntensive background investigation that includes disclosure of applicant’s use of illegal drugs or controlled substancesPolygraphRequired Arizona Criminal Justice Information System (ACJIS) certification within six months of being hired
Employment for this position will be contingent upon the successful completion of all steps of this process.
Training will be provided to the successful candidate on:
Multi-channel radiosComputer and associated software applications and equipmentMulti-line telephonesPolice radio codes and proceduresMethods to obtain complete and accurate information in crisis and emergency situations Text telephone type (TTY) equipmentPublic safety dispatching and call takingComputer Aided Dispatch (CAD)Tucson Police Department database (RMS)Pima Community College student and employee databaseThe successful candidate will have following knowledge, skills, and abilities:
Critical thinking, problem solving, and decision makingWork prioritization and performing multiple tasksRecord keeping using automated systems and softwareDevelop positive interpersonal relationships
Physical Requirements:
Reach, finger, talk, hear, see, and repetitive motionsExert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objectsWork in a confined area with long periods of sitting or standing as well as frequently working aloneDirections for Applying and Other Important Information:
Attach only the following documents (Items not requested below cannot be considered as part of your application.):
A letter of interest, not to exceed two pages, that describes your knowledge, skills, abilities, and experience related to the duties and responsibilities of the position, as well as the strengths you would bring to this assignmentA detailed and up-to-date resume that accounts for and describes all gaps in employmentIf available at time of application, attach unofficial copies of transcripts (legible front and back) for all post-secondary degrees cited in your application. If selected to move forward to interview, Human Resources must receive official transcripts prior to a final interview.If you experience any difficulties with the attachments, please call 1.888.neogov1, x201 (1.888.636-4681, x201) for technical assistance.
Human Resources Contact: Rita Bowden, email: rbowden@pima.edu
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