Microsoft’s Internet of Things group is developing a service that enables enterprises to unlock insight from their existing array of devices and sensors. We seek a Service Engineering lead that has experience operating a large scale, cloud based service. The Service Engineering lead will manage a team of service engineers to provide Incident Management Infrastructure, Problem Management Infrastructure and Service Capacity Management.
Responsibilities:
• Develop and implement a capacity management program to maximize elasticity for our customers while minimizing our operating costs
• Continue to improve our ability to respond to Live Site incidents quickly and efficiently
• Introduce data driven methodologies to identify Live Site incident trends, causality and drive mitigation prioritization.
• Collaborate with engineering teams to drive operational improvements into the deployment, reliability, and cost of the service.
• Manage a team Service Engineers
• Oversee device labs, administer budgets and direct vendor staff
• Partner with leadership across the organization to building a devops culture within the organization
Requirements/Qualifications and Previous Work and Related Experience (including educational requirements):
• 5+ years experience designing, operating or implementing cloud service and/or IT infrastructure
• 3+ years experience leading technical teams
• Proven track record of implementing and operating large scale, mission critical, customer facing services
• Hands-on experience provisioning, monitoring and maintaining Azure based cloud services
• Proficient with feedback and metrics collection techniques
• Completed at least 1 ship cycle
• Ability to deal with the ambiguity associated with working in a fast paced and changing environment.
• Excellent written and oral communication skills
• Leadership skills: Sound problem resolution, judgment, negotiating and decision making skills.
• Ability to manage and deliver multiple project phases at the same time
• Strong analytical and organizational skills
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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