Primary Responsibilities and Assignments
Provide strong communication in the following areas:
*MUST have Natural Gas Compressor experience.
Coordinates deployment of equipment, materials and personnel to the job site at optimum utilization.Compiles and conveys job-specific information to Field Service Technicians, other Service Managers and/or Senior Manager(s).Coordinates work with other Service Managers/Coordinators and Customers to minimize equipment downtime and most effectively utilize personnel.Responsible for administering employee feedback in accordance with Performance Management Program.Implements, manages and communicates performance measures for area for responsibility.Champions service performance, Health, Safety, & Environmental Policies, Standards and process improvement.Accountable for implementation and execution of annual budget, and Operation Standards and Processes.Serves as a first point of contact for customer and provides technical/operation expertise in response to customer inquiries.Provides leadership and communication of best practices.Participates in weekly management reviews of measures with team, develops and executes action plans for improvement.Manage open AMS WIP for assigned district.Responsible for providing correct and required information to AMS billing department.Customer: Provide operational expertise, as well as Pre & Post job call backs.Field Sales: Specific sales needs.Service Techs: Job specific information, feedback and training needs.Materials Coordinator/Manager: Resources/material needs.Region AMS Manager/CC Service Managers/ Operations Services Management: Coordinates needs; Optimize plans & schedules, Policy and Process requirements, Performance Measures, Personnel issues, work quality of personnel, performance metrics, problems jobs and best practices.Skills/Requirements
Education and Certification
Required:
High School Diploma or equivalent.Engine/Compression TrainingDesired:
Degree in Business Administration and/or Technical Degree.Specific Work Background/Experience
Required:
Exhibit strong customer service, interpersonal, coaching and leadership skills.Specific industry knowledge and job experience. 2-3 years of experience in customer relations.5-7 years of required technical experience.Minimum of 2 years leading people.Strong organizational, planning and scheduling, process management and negotiation skills.Proficient using Microsoft Suite (Excel, Outlook, etc) and PC skills.Desired:
Management experience in the oil/natural gas industry. Must be able to analyze and prepare financial information.Special Requirements/Additional Comments
Must be able to work with the team in developing improved work processes for the department.Must be able to work independently and be available at all times for field personnel and solve issues.Must have a valid driver's license with good driving record.
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