Level 3 Technical Support
Level 3 Technical Support Support technician responsible for daily operations, installation and troubleshooting Servers, LAN and WAN environment, Desktops, Laptops
WORK EXPERIENCE REQUIREMENTS
Responsible for local coordination, installation and ongoing support of various computer systems.
Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM, Windows XP.
Candidate will be required to setup and configure desktop and laptop equipment (Dell and Toshiba) with Windows XP, install and configure Windows 2003 Servers (HP). Strong troubleshooting capabilities are required.
Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Mail) and Video Conferencing. Candidate will be required to install and configure switches (Cisco), install and setup multi-point videoconference equipment
Strong Project Management skills a plus. Requires the ability to create and manage project activity. Ability to take direction as well as being a self-starter
Candidate should be able to work under pressure. L3 has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution
Candidate will work directly with Administrative Staff to identify issues and develop/implement countermeasures.
Strong proficiency in written/verbal communication skills
Team player with ability to multi-task, follow direction, and learn quickly
MCSE and other Microsoft or Cisco certifications preferred
Lotus Notes knowledge a plus
Provide 24 hour on-call coverage
Work Hours
Nominally 8:00a.m. - 5:00p.m. Monday Friday initially. In the near future, expected work hours may be 6:30 p.m. 3:30 a.m. Monday Friday. Scheduled flextime may be available if coordinated with the team. Some amount of flex time, or overtime, will be required to meet business needs. Scheduled weekend work will also be required to meet business needs.
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