Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.
In Wells Fargo’s Consumer Lending Group (CLG), we’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what’s needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses – Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Join the #1 Used Auto lender ( Source: Autocount )
Our Dealer Services team supports one of the nation’s leading auto lenders. The team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.
Are you looking for a 4-day work week and the opportunity to earn shift differential, then the Welcome Call Center is the place for you! The Dealer Services customer experience begins with the Welcome Call Center. Our Customer Service Representatives (CSR 1) thrive on customer interaction and never miss an opportunity to enhance the customer’s relationship with Wells Fargo.
– The CSR 1 is responsible for initiating outbound calling campaigns and collecting, documenting, and reporting customer responses based on specific campaign objectives to Business Partners for analysis while ensuring adherence to assigned deadlines and compliance to Federal & State regulatory guidelines.
– Participates in research and development projects, Call Center functions, and outbound product sales, as assigned.
– Escalates customer issues by notifying department manager or appropriate Business Partner.
Our team members play a critical role in our customers’ lives; therefore, predictable and reliable attendance is an essential function of the position.
We provide our CSR 1 with continuous coaching and development, which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances career growth.
Basic Qualifications
1+ years experience interacting with people or customers and 6+ months experience using a computer as demonstrated through work, military, or education experience.
Minimum Qualifications
Demonstrated ability to listen and elicit information effectively. Demonstrated excellent verbal and written communications skills. Experienced PC skills including ability to troubleshoot common problems and navigate the internet/intranet.
Additional Minimum Quals
– Ability to multi-task while working in a fast-paced Call Center environment.
– Ability to sit for long periods of time, while handling continuous customer calls.
– Demonstrate self-motivation, a positive attitude, and the ability to work well on a team.
Enjoy a 3-day weekend every week and earn shift differential!
Position hours: Monday – Thursday (10 am – 9 pm) and an occasional Saturday.
Training class begins on: August 24, 2015.
Preferred Qualifications
– Outbound Calling and Sales experience using Autodialer technology.
– Previous Call Center experience.
– Experience in a customer facing environment with proven ability to develop customer rapport, problem solve, and respond to customers’ needs.
– Experience in banking or finance industry.
– Ability to read/write/speak English and Spanish.
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