Responsible for all daily activities for fulfilling all incoming customer orders.
Essential Duties:
- Understand and comply with all ISO9001, HACCP and GMP requirements and processes.
- Work closely with all Sales Managers and all salesmen distributors, customers and dispatchers
- Answer all incoming calls by the third ring
- Provide excellent customer service to the winery’s case good customers
- Process all customers orders i.e., order entry, shipping, invoicing correspondence
- Set up all logistics to have case goods picked up from Warehouse (NVDC and Ceres)
- Prepare invoices daily based on prior days shipping
- Troubleshoot delivery problems, issue RMAs and credits as necessary
- Work with purchasing and production for forecasting due to increase of sales
- Update Price list from all sales managers, to include SPAs
- Prepare and print any necessary reports for team members or upper management
- Complete additional tasks as requested by manager
JOB REQUIREMENTS:
- High School diploma or GED
- MS Office Suite – Word, Excel, PowerPoint
- Internet
- Excellent oral and written communication skills
- Ability to multi-task
- Ability to work in a team environment
- Must be available to work holidays as scheduled
PHYSICAL REQUIREMENTS:
The physical demands to successfully perform the essential duties of this job are represented below.
Employee frequently required to:
- All employees must be trained and familiar with Bronco Wine Company’s Injury and Illness Prevention Program.
- Report any accidents and any unsafe conditions to your supervisor immediately.
- Personal Protective Equipment Required: Side shield safety glasses, head/ear protection and proper footwear when in production facility.
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