Customer Service Phone Assoc job - Blue Shield of California - Lodi, CA

Tier 1 Training: Know the basics of benefits and eligibility requirements for members. i.e. quote benefits and verify eligibility May compose routine and non-routine correspondence to answer customer inquiries that require a written response Coordinates with other departments to ensure timely and appropriate responses Order member supplies May make changes to primary care physician Performs established performance metrics, such as quality, production; average handling time (AHT) and calls per hour (CPH) Works with close supervision or detailed instruction Job Required Education/Experience Clear and effective communication, oral and written Ability to multi task PC skills (with average typing speed of 35 WPM) Minimum Experience Level Will be in training 6 weeks Will be on the floor from 3-12 months depends on individual¿s ability to process Typically 0-1 year related experience in customer service May be in training 6 weeks May be on the floor from 3-12 months depends on individual¿s ability to process Typically 3 months -1 year related experience in customer service . Blue Shield of California is committed to remaining a drug-free work place. All positions require a pre-employment background investigation and drug screen. Blue Shield of California is an Equal Opportunity Employer – EEO/MF/disabled/veteran. Sourcer #LI-JD1

168 reviews

Blue Shield of California, an independent member of the Blue Shield Association, is a not-for-profit health plan dedicated to providing…

Source link

Share this

Share on FacebookPlus on Google+