Tier 1 Training: Know the basics of benefits and eligibility requirements for members. i.e. quote benefits and verify eligibility May compose routine and non-routine correspondence to answer customer inquiries that require a written response Coordinates with other departments to ensure timely and appropriate responses Order member supplies May make changes to primary care physician Performs established performance metrics, such as quality, production; average handling time (AHT) and calls per hour (CPH) Works with close supervision or detailed instruction Job Required Education/Experience . Sourcer |
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Blue Shield of California, an independent member of the Blue Shield Association, is a not-for-profit health plan dedicated to providing…
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