- Answers telephones.
- Dispatches officers and facilities staff to non-emergency situations.
- Handles caller emergencies and documents all events into the appropriate computer systems.
- Performs related duties as assigned.
Minimum Education or Experience
High school diploma or equivalent and up to one year of data processing experience.
Certificates, credentials or licenses required to perform the duties of this position:
Must become Illinois State Police LEADS computer program certified within the first 90 days of employment as a condition of continued employment (online tutorial and testing).
Computer Skills:
Proficiency with MS Office Suite, Internet and email applications; ability to learn new computer software quickly;
ability to exhibit keyboarding proficiency.
Qualifications:
- Ability to talk, listen, obtain information and enter data at the same time.
- Good telephone etiquette, computer skills and data entry experience.
- Ability to handle multiple tasks at the same time;
- ability to prioritize and remain effective and composed during stressful periods of time;
- strong customer service history;
- strong oral & written communication skills & listening skills.
- Prior dispatching or multiple phone line experience strongly preferred.
Physical Demands and Working Conditions
Does this job involve significant physical strain or activity?
Repetitive Motions
What unusual working conditions are associated with this job?
Irregular Hours
Campus
Rogers Park-Lake Shore
POSITION INFORMATION
Job Open Date
03-15-2015
Job Close Date
Open Until Filled
Candidates Eligible to Apply?
All Candidates
Application Types Accepted
University Staff Application
Required Applicant Documents
CV/Resume
Optional Applicant Documents
Cover Letter
Special Instructions to Applicants
Be sure to submit a cover letter
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