Teller - 20hr - Hermitage Financial Center Hermitage, TN - North Tennessee job - Bank of America - Hermitage, TN

Responsibilities : Professional tellers are responsible for providing a positive customer experience that leads to improved satisfaction and sales. Professional tellers process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customer’s needs and encouraging customers to expand their relationship with Bank of America. Your duties may include, but are not limited to the following:

Create a connection and develop rapport with customers to provide outstanding, personalized service


Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them


Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs


Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them


Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers


Accurately and efficiently process transactions such as customer deposits and cashing checks


Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate


Inform and educate customers on how to conduct simple transactions through self-service technologies


Follow established policies, procedures and guidelines to protect both our customers and Bank of America


May be required to work Saturdays and/or extended hours Tellers primary responsibilities include, processing transactions accurately and efficiently in accordance with established policies and procedures and engaging our customers . Connecting customers through referrals to teammates and specialists making the financial lives of our customers better. Tellers are the face of Bank of America and therefore demonstrate core values in all actions and provide an excellent experience for the customer. May be required to work weekends and/or extended hours and regular, reliable attendance is critical.


Required Skills:
Proven results in exceeding goals in areas of sales and service in a customer-centric, results-driven environment


Minimum of six months customer service experience in financial services, retail sales or a goal-oriented environment


A minimum of six months experience with cross-selling, up-selling and/or referring products


Thrive on engaging with customers; can begin a conversation, build rapport, and handle objections


Ability to identify customer financial needs, goals and objectives; comfortable asking customers about their personal finances


Ability to sell customers on meeting with a sales associate to learn about products/services


Ability to respond and assist customers with inquiries and/or problem resolution


Ability to work effectively as a team member


Strong communication skills (including verbal and non-verbal) and active listening skills


Careful attention to detail and time management


Proficiency in basic computer skills


Pass pre-employment assessment


Desired Skills:
Minimum of six months cash handling experience



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