Job Summary
Under supervision, is responsible for making appointments in the Military Treatment Facility (MTF) according to established policies and procedures. Responds to questions concerning appointments from Military Health Services System (MHSS) beneficiaries, MTF staff, or the TRICARE Service Center (TSC) staff.
Education & Experience
Required:
o High School Diploma or G.E.D. equivalent
o Experience in a clerical or computer field
Preferred:
o Prior experience in a medical or hospital customer service environment preferred
o Prior call center experience preferred
o Prior experience in the use of the CHCS preferred
Key Responsibilities
.o Make appointments within the MTF using the CHCS/Appointing module for primary and specialty care in accordance with MTF clinical appointing guidelines.
o Register beneficiaries into CHCS/perform data entry as required.
o Respond to questions about appointment process from MTF/TSC staff, and MHSS beneficiaries.
o Perform other duties as assigned.
o Regular and reliable attendance is required.
Competencies
Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Company Overview
Company Overview
Since our founding in 1996, TriWest Healthcare Alliance has been On a Mission to Serve® America’s military families. All that we do, we do for our customers—those who wear America’s uniform, their family members and those who came before them. Every single day, we honor their service and their sacrifice by ensuring customer satisfaction.
TriWest Healthcare Alliance, headquartered in Phoenix, Arizona, will administer the VA Patient-Centered Community Care (VAPCCC) program in a 28 state region.
TriWest has developed relationships with organizations such as the USO, Fisher House, the Women in Military Service for America Memorial Foundation and other military relief and support associations to strengthen America’s military community locally and nationally.
TriWest provides state-of-the-art facilities, a smoke/tobacco-free, drug-free, business casual working environment, and offers a competitive compensation package including excellent benefits.
For more information about TriWest, please explore our website at www.triwest.com.
VA Statement
VA Statement
You are applying for a position that involves working on electronic systems that have access to Veteran Administration (“VA”) systems. Therefore, in addition to the pre-employment background investigation you must undergo a VA background investigation. This requires you to submit an application describing the previous 7 years of your life and to provide proof of U.S. citizenship in the form of a certified birth certificate, certificate of naturalization, current passport, form FS-240 or form DS-1350. The VA will then review this paperwork and verify your citizenship. This process takes several months to complete. During this time, the VA will grant interim access to U.S. citizens allowing them to work for TriWest until their background investigation is completed. However, the VA will not authorize interim access for non-U.S. citizens. If you are unable to obtain interim access or pass the background investigation, you are not qualified for this position and TriWest will withdraw any offer of employment or terminate your employment immediately.
Benefits
Benefits
TriWest offers a comprehensive and progressive benefits package that includes:
o Medical, dental and vision coverage
o Generous paid time off
o 401(k) Retirement Savings Plan (with matching)
o Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
Equal Employment Opportunity
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
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