Organization: International Organization for Migration
Country: United States of America
Closing date: 18 Sep 2015
****OPEN FOR INTERNAL AND EXTERNAL CANDIDATES****
****Reference No: VN 2015/ 10****
****Duty Station:****IOM NEW YORK, USA
****Position Title:****IT Assistant
****Classification:****Employee, Grade 4, Full Time – 100%
****Starting date:****1 November 2015
****Type of Appointment:****One year with the possibility of extension* (6 months – probation period)
****Organizational Location:****IOM NEW YORK
Only US citizens and residents may apply.
****General Functions:****
Under the direct supervision of the IT Officer, the incumbent will provide IT support services to users in North America offices. Incumbent will also provide installation, maintenance and troubleshooting services for IT system and services hosted in North America offices.
DUTIES AND RESPONSIBILITIES:
- Assist senior IT Assistant and IT Officer in maintaining, procuring, documenting and inventorying of IT hardware equipment and software.
- Work in second shift when required to support users in West coast offices in their time zone.
- Maintain logs and archives of IT related information like computer logs, troubleshooting tickets, directories, website publications, registries, data warehouses, reports, etc.;
- Assist senior IT Assistant and IT Officer in the deployment/dissemination of standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, web content, publications, database content, training material, etc.;
- Assist senior IT Assistant and IT Officer in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data, etc.;
- Assist senior IT Assistant and IT Officer Administer in user access to systems and databases, monitor system and application usage;
- Assist in resolution of problems by monitoring inboxes and responding to queries, identifying and forwarding issues to the appropriate person;
- Assist in training and support of users of technology and systems, such as audio and video conferences, meetings, databases, registries, networks and other systems and services
- Perform other related duties as assigned.
****Competencies:****
Accountability
Client Orientation
Continuous Learning
Communication
Creativity and Initiative
Leadership and Negotiation
Performance Management
Planning and Organizing
Professionalism
Teamwork
Technological Awareness
****Desirable qualifications and experience:****
Secondary School Diploma and at least 4 years of professional experience
required. Industry certifications as MSTS or MCITP, CompTIA, CCNA or ITIL
would be a distinctive advantage.
Proven ability to work harmoniously with a team in a diverse, multicultural
environment.
Excellent organizational skills with ability to manage multiple tasks
simultaneously under time constrains. Ability to maintain high performance
standards with attention to details.
Proven experience on end user technical support including Microsoft Windows
Client and Microsoft Office Support.
****Languages****
Fluent English (written and oral)
Knowledge of other languages would be an advantage
****How to apply:****
Interested candidates are invited to submit their applications to Dusan Gajic at hrny@iom.int by 18 September 2015 referring to this advertisement. Only shortlisted candidates will be contacted.
* The tenure of contract of staff members holding a regular contract will remain unchanged
Closing date:
18 September 2015
IOM New York
How to apply:
Interested candidates are invited to submit their applications to Dusan Gajic at hrny@iom.int by 18 September 2015 referring to this advertisement. Only shortlisted candidates will be contacted.
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