Job Summary: The cargo call center agent handles all facets of work associated with incoming customer cargo calls, including booking, tracking and tracing cargo. The agent’s primary function is to build revenue for Delta Air Lines by providing information regarding schedules and rates, selling space for cargo, resolving customer problems and tracking and tracing freight and records transactions by using computer programs at the agent’s set. Also responsible for maximizing revenue opportunities for specialty cargo shipments including, but not limited to, humans remains shipments and associated passenger travel. Additionally supports Delta Cargo.com’s internal and external customers by resolving matters related to content, functional issues and minor technical issues by phone and by email. The agent will be responsible to provide sales and customer service to Delta Cargo customers and favorably portray the airline in all dealings with the public. Practices safety-conscious behaviors in all policies and procedures.
Job Description: A cargo call center agent must posses a high school diploma. Prefer two years of college and/or previous public contact work experience. Cargo experience and/or call center experience within the last two years is highly desirable. Should be at least 18 years of age and possess an excellent speaking voice and vocabulary. Must satisfactorily complete tests (assessments) which are structured to determine ability to accomplish assigned tasks. Must be able to successfully pass training to use the computer and learn information needed for the job. Responsibilities include being knowledgeable about flight information, aircraft types, cargo containers, weight and dimensions, customer service, airline tariffs, customs regulations, pricing programs and methods of payment for cargo transport. Must be able to work AM/PM shifts and/or weekends and holidays. Fluency in a second language is a plus. This position requires a friendly, professional and helpful image via the telephone as well as shift work. .
Practices safety conscious behaviors in all operational processes and procedures.
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