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Contact Representatives (Information Case Technicians) affect the Agency’s mission through direct and service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, and using state-of-the-art computer technology to access and update information about claims.
Addtional selections may be made from this vacancy six months from the closing date of this announcement.
LOCATION: SSA, Office of Disability Adjudication and Review, The Symphony Center, 1010 Park Avenue, Suite 300, Baltimore, MD 21201.
NOTE: This position is a Full Time Permanent Position.
ANNOUNCEMENT MAY CLOSE PRIOR TO CLOSING DATE OF 8/10/15 WHEN SUFFICIENT NUMBER OF APPLICATIONS IS RECEIVED. THE ANNOUNCEMENT WILL CLOSE UPON RECEIPT OF 100 APPLICATIONS OR ON 8/10/15, WHICHEVER COMES FIRST.
TRAVEL REQUIRED
RELOCATION AUTHORIZED
KEY REQUIREMENTS
- U.S. Citizenship Required
- Registered for Selective Service. See Other Information tab.
- Security and/or Background Investigation Required
- Selectees are required to serve a 1 year probationary period
- Must have the ability to type 40 wpm.
- Relocation expenses will not be paid
DUTIES: Back to top
Contact Representatives ( Information Case Technician) is responsible for dispensing
information to the public, in person and/or telephonically, explaining the
legal provisions, regulations and procedural requirements for obtaining
benefits under the Social Security program as they relate to a specific case and/or
explaining the application of regulatory provisions and the bases for the
Agency’s determinations in individual cases.
QUALIFICATIONS REQUIRED: Back to top
GS-5 : One year of Specialized Experience equivalent to the GS-4 level. Specialized experience includes experience dealing with customers in person or on the telephone; responding to customer inquiries; knowledge of legal, medical and technical terminology; skill in effectively communicating policy and procedural matters to a wide range of individuals; operation a personal computer, software and related equipment .
G S-6 : One year of Specialized Experience equivalent to the GS-5 level. Specialized experience includes experience dealing with customers in person or on the telephone; responding to customer inquiries about benefits or other entitlements; the use of legal, medical and technical terminology; skill in effectively communicating policy and procedural matters to a wide range of individuals; operation a personal computer, software and related equipment.
Substituting Education
If you have no general or specialized experience, you may be able to qualify for this position based solely on your education as indicated below:
For GS-5 : Completion of a four-year degree from an accredited college or university can be substituted for the GS-5 Specialized Experience requiremnts. If you are using education as a substitute for experience, you must provide copies of all applicable college transcripts.
For more information on substituting education for experience, visit http://www.opm.gov/qualifications/standards/group-stds/gs-cler.asp .
TYPING PROFICIENCY : Individuals who meet the experience requirements must be able to type 40 words per minute.
HOW YOU WILL BE EVALUATED:
To preview the questions, click the following link: View Assessment Questions
Your application will be
evaluated under the Category Rating method, based on your responses to
the occupational questions in this document, which is designed to capture the
desired competencies for this position. These competencies include: Knowledge of legal and judicial processes; analyzing, oral and written communication; and planning and organization. If you meet the
basic requirements for the position, your application will be evaluated and
placed into one of three categories:
1 – Qualified Category – Candidates who meet the Minimum Qualification Requirements.
2 – Well Qualified Category – Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3- Best Qualified Category – Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
The Category Rating Method
does not add veterans’ preference points or apply the “rule of
three,” but protects the rights of veterans by placing them ahead of
non-preference eligibles within each category. Candidates eligible for
veterans’ preference will be placed ahead of other candidates in the
appropriate category for which they have been rated. Additionally, preference
eligibles who have a compensable service-connected disability of at least 10
percent and who meet the minimum qualification Requirements will automatically
be placed in the Best Qualified Category.
We recommend you use USA Jobs resume builder for submitting a resume to ensure
you include dates of employment for each job listed (month/year) as well as
average number of hours (e.g., 40 hours, 20 hours) worked per week. Note: You
can copy and paste your existing resume into resume builder. Please review the Tips for Applying for additional guidance.
BENEFITS: Back to top
Social Security offers a comprehensive benefits program that you can customize for your individual medical and financial needs. In addition to traditional “dollars and cents” benefits, we offer a range of benefits to help you balance life with Social Security to life outside of work . Please review the Office of Personnel site for additional information about the many benefits of your career with Social Security.
OTHER INFORMATION:
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov .
HOW TO APPLY: Back to top
To apply for this position, you must provide a complete Application Package which includes:
1. Your Résumé
2. The Occupational Questionnaire
3. Additional Required Documents (see Required Documents section below)
The complete application package must be submitted by 11:59 PM (EST) on Monday, August 10, 2015 .
To fax supporting documents you are unable to upload, complete the United States Government Application Cover Page using the following 1472770. Fax your documents to 1-478-757-3144 .
If you cannot apply online:
1. View and print the occupational questionnaire: View Occupational Questionnaire ,
2. Print the 1203FX (Form C) to provide your responses to the occupational questionnaire; and
3. Fax the completed 1203FX and supporting documents to 1-478-757-3144 . Your 1203FX will serve as a cover page for your fax transmission.
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the
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