The Front Desk Assistant will be responsible for greeting patients, activating patient files and providing support to patients and medical staff.
Essential Duties and Responsibilities
- Welcome all patients and visitors by greeting them in person, answer inquires and direct them through the registration process.
- Answer multi-line phones, filing, faxing, scanning documentation and completing daily patient callbacks.
- Check in and discharge patients, assist clinical staff and close the office at the end of each shift.
- Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets.
- Maintain a neat and clean work environment and professional appearance.
- Adhere to all relevant health and safety procedures.
Education and/or Experience
- High school diploma or equivalent required
- Knowledge of basic computer software and the ability to learn electronic medical records
- Prior experience in a medical office setting
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