Responsible for greeting guests, checking them in and out of hotel rooms; Assist guests and enhance their stay through providing information regarding Resort services & activities and surrounding areas as needed.
Front Desk Clerks receive a starting rate of $11.75 per hour.
Responsibilities
- Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
- Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
- Strong computer skills and knowledge is required
- Must feel comfortable handling large amounts of money and possesses a high-level of integrity
- Ability to reflect a professional image while maintaining guest privacy
- Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
- Stationed at Front Desk to check-in guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.)
Basic Qualifications
- Indoor and sometimes outdoor work location.
- This role is Part Time and requires full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays
- Must be at least 18 years of age to be considered for this role
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
Preferred Qualifications
- Previous work experience in a Hotel/Front Desk environment
- Previous experience in a high volume, fast paced office type environment
- Previous Leadership experience
- Bilingual preferred
- Full availability seven (7) days a week including days, nights, weekends and holidays is preferred
Additional Information
SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.
SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.
IMPORTANT:
You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status.
KEYWORD: DLR CASTING, dlrcasting
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